ServiceMaster of Baltimore is a family-owned disaster restoration business that has been serving Baltimore and the surrounding areas for over 60 years. Our IIRC Certified crew members will quickly and professionally get your home or business back to its pre-loss condition. We specialize in fire damage restoration, water damage restoration, mold remediation, and bio-hazard cleanup. Our goal is to help people get through every step of the cleanup or remediation process in a stress free manner!
Business highlights
71 years of trusted experience
Emergency Services Offered
Services we offer
Fire Damage Cleanup, Water Damage Cleanup, Mold Remediation, Bio-hazard Cleanup, Hoarding Cleanup
Everything has gone well. There have been delays and inconsistancies with the reconstruction team but I think I may use someone else.
Description of Work: They took the flood water out of my house, dried everything and did the demolition as well as mold testing and mitigation. They checked the status of most of the things in my home to see what could stay and what needed replaced.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gail R.
12/2014
5.0
carpet cleaners
+ -1 more
Prompt service. Good communication. The carpet is light colored and ten years old. This was the best result we have had and we were very pleased. The carpets were dry by bedtime.
Description of Work: Cleaned carpets in one bedroom and two walk-in closets. Also cleaned several small scatter rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$107
Susan C.
03/2014
5.0
carpet cleaners
+ -1 more
ServiceMaster came in a very timely way. I work so I could not be with them. They were at my house for 4 days. They cleaned every inch of my house from top to bottom. I think it was a crew of 3 to 4 people. They did a great job! The soot is now gone. My house including walls, sparkles. I could not be more pleased. I do not know the cost because State Farm Insurance paid. I am sure it is quite costly Thanks, Susan
Description of Work: My neighbor's furnace had a puffback. Somehow, soot found it's way into my house. It seemed to be everywhere! I called my insurance company and they contacted ServiceMaster. I was very upset.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary Anne L.
09/2013
5.0
They were very prompt and courteous. They seemed very professional. I had a representative come first, then the workman and then an inspector to make sure it was done correctly. I man even came back today to move some heavy items back down for me.
Description of Work: Theygot the water out of my basement after some flooding.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JANET & RICHARD D.
05/2011
5.0
carpet cleaners
+ -1 more
They were very helpful. In my 75 years I had never seen damage like that and they were able to make it immaculatly clean in my home. They sent a whole crew over to help us out.
Description of Work: They came and cleaned up after a hornets nest that had left a mess.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura H E.
12/2010
5.0
They did a fabulous job. They spent all of Christmas Eve removing the water from the basement and spent the next three days cleaning every item. I would highly recommend them to anyone.
Description of Work: They cleaned up my basement after it had been flooded with sewage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARY FRANCES V T.
10/2009
1.0
My insurance company, Encompasss Insurance, paid in advance 3 months to Service Master $12000.00 to due the clean up of my furniture and personal items in March 2009. My furniture was not delivered until May 16, 2009 so after spending 4 months in a hotel while my apartment was being redone, upon moving back in I found my belongings and furniture to not be completely restored. They charged me for items they never cleaned and many of the items were cleaned very poorly. They did a horrible job overall. The Rep was not available that weekend and he called when returned on Monday morning at 8:00am. I asked that I speak with a supervisor or the CEO and neither did contact me back because the Service Master rep did not have them contact me. My problem is that they were paid in advance and many items were not cleaned at all or very well. When the rep called me he offered to only credit me $600.00 if I did not want to accept this then have my lawyer contact him. I contacted my lawyer. I find this company unreliable and the rep dishonest.
Description of Work: Had a house fire in January and Service Master did the restoration of my apartment?
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$12,000
SUZANNE K.
10/2005
3.0
house cleaning
+ -1 more
THE WORKERS WERE GOOD AND PROFESSIONAL. THEY WORKED VERY HARD ALL DAY. MY ISSUE WAS 4 MONTHS LATER I DISCOVERED A CRYSTAL GLASS CHIPPED. I CALLED 5 TIMES OVER A MONTH PERIOD NOT ONCE DID THEY RETURN MY CALL AND THEN I RECEIVED A TERSE LETTER SAYING I HAD SIGNED AN AGREEMENT THAT I HAD TO MAKE CLAIMS WITHIN 4 DAYS. GIVE ME THE COURTESY OF A CALL BACK!
Description of Work: CLEANED TOP TO BOTTOM THE ENTIRE KITCHEN WALLS, CEILING AND ALL CONTENTS OF CABINETS.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$2,500
09/2005
4.0
carpet cleaners
+ -1 more
THEY WERE VERY GOOD AND VERY PROFESSIONAL. I THOUGHT THAT THEY WERE A LITTLE TOO EXPENSIVE. BUT THE WORK THAT THEY DID WAS GREAT. MY CARPETS ARE CLEANER THAN EVER.
Description of Work: CLEAN WHOLE HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$450
08/2005
5.0
carpet cleaners
+ -1 more
THEY WERE PROFESSIONAL, AND POLITE. THE WORKMANSHIP WAS GREAT, AND THEY STAYED WITHIN THE PRICE RANGE OF WHAT WAS QUOTED ME. I WOULD RECOMMEND THEM TO MY FRIENDS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
General Remodeling,
House Cleaning,
Biohazard Remediation,
Mold Testing & Remediation,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Upholstery Cleaning
FAQ
ServiceMaster of Baltimore is currently rated 4.3 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
ServiceMaster of Baltimore accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ServiceMaster of Baltimore does not offer free project estimates.
No, ServiceMaster of Baltimore does not offer eco-friendly accreditations.
No, ServiceMaster of Baltimore does not offer a senior discount.
Yes, ServiceMaster of Baltimore offers emergency services.
No, ServiceMaster of Baltimore does not offer warranties.
ServiceMaster of Baltimore offers the following services: Fire Damage Cleanup, Water Damage Cleanup, Mold Remediation, Bio-hazard Cleanup, Hoarding Cleanup