Serenity Appliance Repair

My 95 year old mother has a combination washer-dryer in her condominium. Last month, the dryer stopped working so she called Red 1 Appliance Repair. The repairman fixed the dryer, received his check, and immediately cashed it at the bank on a Friday evening. Afterwards, when my mother tried to run the washer, it got stuck in a rinse cycle and would not spin the clothes dry. Standing water remained in the washer and could only be removed manually. In order to be able to repair the dryer, the repairman had to remove seven wires from the washer timer. He neglected to reattach the wires back to their terminals. As a result, the washer could not transition through its cycles. So although he had repaired the dryer, he had broken the washer, the exact opposite of the situation my mother found herself in before he first came. When my mother discovered that the washer wasn’t working, she called Red 1 Appliance Repair repeatedly. No one from this so-called company answered the phone. Finally, her home health aide called the company on her cell phone. Not recognizing the phone number, the owner picked up immediately, hoping it might result in new business. When the home health aide said that she was calling on behalf of my mother, the owner noted, in a mocking sort of way, that my mother had already called ’several dozen’ times already. When the aide asked why he didn’t answer her calls, he had no response. He said he would contact her the following day to schedule a follow-up service call. As you might guess, no follow-up call was ever forthcoming. My mother had to call another company to repair the washer. The repairman entered the following on the invoice, “Checked unit found seven wires removed from washer timer. This is the reason washer was not spinning clothes dry. With the wire diagrams, located and reattached the seven wires back on to their terminals. Tested, unit is working”. Because the wires and their terminals were not color coded, it took several hours of trial and error effort to reattach the wires correctly, for an additional charge of $231.95 by the second company. The Red 1 Appliance repairman was well aware when he left, that the wires were not properly reattached to their terminals and that her washer would not work. This didn’t prevent him from hurrying off to cash her check before close of business Friday evening banking hours. He had absolutely no intention to return to repair the washer he had disabled. In the meantime, several of my mother’s home health aides very kindly took some of her clothes home to wash in their own washing machines before the washer was finally repaired. Potential appliance repair customers should avoid Red 1 Appliance Repair like the plague unless they enjoy getting ripped off by a greedy company that takes no pride in its work and does not follow through a job to completion.