Ruff Roofers Inc

Great Job! I highly recommend Ruff Roofers for your next roof inspection and installation. Very professional crew that delivered top shelf service. Kudos to Ruff Roofers and crew.

I have used Ruff Roofers to replace the roof in my old home, and when we moved and I knew we had some repairs to do, I called for advise. They evaluated the issue and gave me a quote on the same day. When it came to the work, he team showed up exactly when they said they would, worked efficiently and had my roof repaired by lunchtime. I will definitely call them again.

Several years ago we had a leak and the problem was attributed to ice damming. When the problem appeared again late spring we called the contractor who had repaired it the first time, (and who had installed the roof when the house was built in 1995) who said their repairs were fine, but our 30 year roof on a 20 year house was old and needed to be replaced, soon. Great. Why buy a 30 roof then??? We called in Ruff because they had done a commercial job for a friend of ours. The first time they showed up, they found areas where water could have been seeping in. They fixed that, told us to watch after a heavy rain, and let them know if it helped. They said there was another place they saw, but didn' t think that was the issue. After a very heavy rain, the problem continued. We called, and they came out to fix the other little opening they had found. When we saw where they were on the roof, we surmised it wasn't coming from there. We asked John to come in, go up in the attic area toward where the problem was and check it out. He did, and found wet boards. He explained it wasn't a big deal - a nail could have come up over the years and left a small hole that got larger with rain and overwhelmed if the volume was high. He said they could do a patch and our roof would certainly last another 10 years, easy. The coordinator Amy, emailed me to get me on the schedule for the next week, but they came back the same day when their schedule had a break and fixed our roof. This company is HONEST, they are RELIABLE and they are FAIRLY PRICED. They did not try to gouge us like the company who did our original construction and subsequent ice damming did. Ruff listened to us and found the problem and fixed it professionally.

They came when they said they were going to. They gave us a fair price and when there was a little bit of a leak they were here the same day or the next day to fix it. And then when there was another issue, which was leaking around our chimney, he was here that same day, looked at it and figured out what was wrong, which was the mortar work needed to be redone and arranged for that to be repaired, which was the next day. They did do that but they knew somebody that did. They were incredibly responsive.

Everything was done good. They installed the incorrect roof color but once they were Informed they quickly remove it and reinstallEd the correct roof material and color.

Ruff Roofers sent technicians to the home on two separate occasions to address six unique roof and siding leaks. The first time, we spent $3000.00 and Ruff Roofers corrected all but two of the original six leaks. Due to the skill with which the four leaks were addressed, we engaged the company a second time. On that occasion, it was recommended that we remove a wooded deck from a flat roof that was fitted with a rubber membrane. We were told that this was the only way to ensure that everything that could be done, would be done. The company removed the deck and addressed issues for an additional $2000.00. Following this second attempt, one leak persisted, and I contacted my sales rep. Upon follow up with the sales representative, I was told during the phone call, that "if we had removed the deck, we could have done a better job". The sales person was dumbfounded to find out that the deck had been removed, as per his suggestion. That's when the relationship went south. For five months, I did not get a response from either the sales supervisor or the owner, Rob Ruff, despite five or six emails and phone calls. We threatened to report to the BBB and to get our lawyer involved. Only then did we hear from Rob Ruff, and it was to inform us that we "would not get anywhere with these actions". Today, we have spent $5000.00 and still have at least one leak. It should be noted that at no time were the technicians anything but punctual, respectful and professional. The breakdown occurred at the top of the corporate ladder.

Put wrong color on roof, most workers don't speak English, The cap of the roof was too tight. Roof could not breath, insulation was jammed against air vents. Again roof could not breath. Customer service was poor at best. Would only correct some of the problems after I cut off payments. Run don't walk away from Ruff

I think it's good. I don't have anything to think of to say about them as far as the maintenance goes because they've been out once.

When we DO need one, we will surely call Ruff Roofers!

Cost will be around $85000. Good pricing and prompt professional relations.

I contacted Ruff Roofers in reference to a leak in the roof of my home in November 2012. They came out within a week and did an estimate. I received the estimate approximately 3 days later and agreed to the repairs. Two weeks later they had still not been to my home for the repairs. I made a call to the company and they came out 2 days later and did the work. Within 2 weeks of the repairs I had to contact them again as the leak was still happening in the ceiling of my daughters room. The company returned to my home and again made repairs to the same area of the roof. This time in less than a month the leak was back and worse than ever. Again I called and they returned and made repairs. This was in the spring of 2013. Since that time the leak has continued and my credit card has been billed over $1500.00 for the above "repairs". During all of the above "repairs" not one person has gone up in my attic to check if they are working in the right area except for the guy who did the initial estimate.

They were extremely careful, did a great job cleaning and made sure to protect the plants and grass. They did the whole project in one day and was very accommodating.

They were really good. I wish that they could have started sooner, but they were backed up due to severe weather. I would reccomend them to other people.

George came out to give a quote and after a thorough inspection determined what was causing the leak. (3 other contractors were not able to determine the problem, however they were not roofing companies, just general contractors). He went back and consulted with his service manager and confirmed the issue and then provided a quote that was very reasonable. George kept in contact during the whole process. When the job was scheduled we had 2 days of rain and George called each morning to let me know they would not be out - great communication. On the morning of the job the 2 man crew arrived on time and George showed up as well to review the job and be sure everyone was on the same page. The crew leader took time to ask about the leak, where it was etc to better understand what he sholuld be looking for. I went to work and stopped back a few hours later and they have removed the shingles and did discover what they expected to find. Due to lack of ice shield and poor fitting drip edge I had water getting under the felt. They needed some extra shingles and they office sent them out so the crew could continue working. They also decided we should use a larger drip edge and the shop manufactured one and sent it to the site as well. The crew continued working uninterrupted and completed the job in one day! From George, the sales rep, to the service crew on site everyone was very professional and courteous. The crew was very good at cleaning up afterwards - I couldn't tell they even been there. We've had 2 rains since the repair and no more leaks!

One of the best experiences I have ever had with a contractor, as a home owner or a residential architect with thirty years experience working with contractors. Roofing work was finished over 4 days (demo - day 1; new roof - day 3; flashing - day 3; gutters/downspouts - day four). Ruff had a crew of about six technicians and laborers who worked efficiently, carefully, and neatly. The service rep we dealt with was punctual, their proposal was detailed and thorough, and work was scheduled and completed within time frame as promised. Price was competitive with others we received (one lower, one substantially higher). My wife was concerned that replacing a slate roof with asphalt shingles would be an obvious compromise, however our new roof, gutters and downspouts look great! I recommend them enthusiastically.

Good job from start to finish

-After the derecho this past summer, our insurance claims adjustor noted some damaged slates on the roof. I found Ruff Roofers on Angieslist. Ryan Nagel came out to do the estimate immediately after I called. He said about 10 slates needed to be replaced and Ruff Roofers would do the job for $1,200. -A few months later, I decided to go ahead and schedule this job. Ryan came right back out with a contract to replace 10 slates. He did not go up on a ladder to confirm this. Afterward, I went out and counted slates myself and saw that there were more than 10 that needed replacing. I contacted Ryan to ask how much it would cost to do up to 20 slates instead of 10. He said to add $750 to the original estimate and to just handwrite this change into the contract. -A small crew from Ruff Roofers showed up to do the job about a week or so later. I had no warning and did not know they were coming. They did not seem to have a lot of slates in the back of their truck. I asked the guy how many he would be replacing and he said about 10. I contacted Ryan who assured me that they were prepared to do 20 slates and did not know why it looked like there were less than 20 slates in the truck. -After the job was done, many broken slates were still visible. I emailed Ryan about this, but got no response. I then called the company to ask to speak with Ryan’s boss and was contacted the next day by Kevin Urbanski (Customer Service). Profuse apologies were given, but it took Kevin a while to come clean and admit that the first crew WAS only prepared to replace 10 slates and not the 20 that was on the amended contract. He said he would send a new crew out right away to fix more slates – at least 20, but up to 30 if needed. -The new crew came right away. Per Kevin, a total of 30 slates were replaced (at $50/slate over the original 20 I believe, but I haven’t seen the final bill yet). Overall, the roof definitely looks a lot better, but I can still see a few broken slates. I emailed Kevin to ask him about this on 12/17. Ryan called back a day or two later to say that he’d swing by to take a look at it and would give me a call back. I never heard back from him. -Summary: Original estimate = $1,200 for 10 broken slates. Final bill = about $2,500 for 30 broken slates and the roof still doesn’t look very good. Overall, I’m not thrilled with Ruff Roofers for a number of reasons and I’ll be looking for another slate company the next time around.

Everything was done in a very professional and friendly manner- from the initial estimate to the final installation. The estimator even noticed we had a shutter missing from one of the windows and he added the replacement of the shutter to the contract without an increase in cost. The crew who did the actual work seemed to tackle the job like it was their own house. They were meticulous in protecting the plants and bushes around the house and they were constantly sweeping the lawn with a magnet to make sure no nails were left behind.

Called 3 times, I only got to talk to an unmotivated, indifferent lady who took my data and told me to wait for the “scheduler” to call me to set up a time; Which, obviously never happened even though I am in the epicenter of their coverage area and tried for two straight weeks. The problem is, I looked through angieslist’s reviews and Ruff had great ones! So I did not want to go ahead and pay $8,000.00 without getting to talk to one of the mayor players in the area. I gave them a fair shot and beyond, called back and gave them a second, and then a third shot and nothing! I cannot fathom how they could possibly have such good reviews if I could just could not get them to talk to me at all! There are other serious business people in the area and I strongly suggest you do NOT waist your time with an outfit that treats you with unprofessionalism and indifference.

Great experience with Ruff - very pleased with the job. They respected by property and made every effort to protect things and cleaned up very well afterwards. I have used them before for minor repairs and was very happy then as well. I would recommend them.

They were really good. They did what they said they were going to do and kept us informed of the status of the different stages of the roof construction. Their prices were not extravagant but when they called and told us that they were going to have to increase the price because of the additional plywood pieces. At the time my husband was on the phone and asked them where the pieces were; the guy he was talking to said he could not, but that he would talk to the foreman then he would email us the information. He never did but they went ahead and sent the bill. When I paid the bill I put a note on it inquiring about why they did not give us the information about where the plywood was that was replaced and I gave them our email address; they did do it. I don't know if the first time something got lost in translation. I will use them again in the future.

Overall very good. The entire process took much longer that quoted but was completed with minimal interruptions in my daily routine. There were some communictions problems but most were resolved quickly. There was an error on the material and the roof had to be removed and replaced again. This was their error and I was not hasseled to accept the wrong color roof. Only thing I am not satisfied with is the companies failure to honor my request for pictures of the completed job. I have no way of knowing that I have new guttergards. I also requested all cooper not reuses to be returned to me but they did not return it. I

Ruff Roofers did the work in a timely manner and cleaned up when they left.

I initially contracted with the company to put a new cedar shake roof on the front of my house and a rubber roof on the back. The salesman indicated that they had experience with cedar shake roofs and the job would be no problem for them. On the day the roof was scheduled to be installed, the salesman came to the site to inform me that they would be unable to install the front cedar shake roof. I live in a townhouse, and he told me that there was no way that they could tie in a new roof on my house to my neighbors existing roof. I've had several roofers look at my roof since and all of them have told me that this wouldn't be a problem. The salesman told me that they still wanted to do the work on the back of the house, and to make amends for the mistake on the front of the roof they would be willing to replace any missing or damaged shingles on the front of the house free of charge. I mentioned this several times to the workmen, but they had no idea what I was talking about, had no replacement shingles, and never patched any of the front of the roof. The job was delayed several times which I understand isn't unusual for roofing. However, nobody for the company would ever call me to tell me they weren't coming out. I'd sit around all morning until I'd finally call them and someone would tell me they weren't coming out. If they would answer the phone. All in all, the company represented that they could do work that they weren't able to do, and they were horribly unresponsive. I would not use them again.

My initial proposal did not include all the items I had requested - specifically pricing for gutters on a separate two car garage and removal of an antenna on my roof. It took weeks to contact someone at Ruff to verify those items were included. When they came back some weeks later, they bumped up the price $1,100 - not including the garage gutters. My review of the situation, posted below, was met with a and quot;tough luckand quot; attitude by the salesman. Not interested in using a company that is unresponsive and uninterested in customer satisfaction. and quot;Gavin, thank you for your reply. I must disagree with your assertion that material pricing goes up every month without fail. In my experience, construction material pricing goes up and down month to month, based on a variety of market conditions. Aside from that, your increase on gutters is 28%, far more than any pricing increase in the past year. Your original quote had no indication of a 30 day limit. While I realize their must be some time limit on proposals, it took me several weeks trying to reach Mr. Lee who never replied to me, then scheduling with Caitlin, then waiting almost two more weeks for your revisions. Considering the delays were not entirely caused by me, and considering that my original quote has no indication of a 30 day limit, I would think you would offer some correction in order to satisfy your customer. I hope to share only good feedback on my experience with Ruff Roofers, however I feel I have been treated unfairly. I believe I deserve better, and I welcome your reply.and quot;