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RPS Restoration

Handyman Services, Basement Remodeling, General Remodeling,

About us

We are a local family owned and operated company. We have been in business for over 20 years and have about 30 years of experience. We specialize in water restoration as well as mitigation. We deal with all insurance companies. RPS Restoration does not use any subcontractors, all employees are in house. Let us bring your house back to the one you call home. We look forward to hearing from you!

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Additions, kitchens, basement, bathroom, painting, flooring concrete stone work grading water proofing remodeling any handyman job welcome

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.530 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
0%
2
3%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.6
punctuality
4.5
Showing 1-25 of 30 reviews

Khaim K.
08/2023
1.0
Please be advised to stay away from this company. They promise a lot of things before you sign the contract. This was the worst experience I have ever had in my entire life. They took the money from the insurance, did not do the work that we begged them to do. When we got tired and asked for money back, we get a nasty text message that they are done with us a long time ago not because we asked them to but because they don't want to do the work. And they charged us for the cancellation fees. So we left with almost no insurance money and nothing was done. They also DO NOT deal with insurance as they promised us. The small glitch with insurance and they informed us that they are not getting in the middle. If I could give minus five starts I would. The company doesn't deserve even 1 star.
Description of Work: Water damage. Kitchen and floors restoration.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jordan F.
09/2020
5.0
carpet installation
  + -1 more
If you have ever been taken for a ride by your insurance company, then you know how frustrating it can be. Ron has helped me every step of the way. From knowing what to say to the insurance company to try and get results, to ensuring that pricing was fair and transparent before beginning work, I have felt comfortable with RPS when I was beginning to lose faith completely. The work has been high quality, and I trust that I will not ever have the same issue again. RPS is the one to call, you won’t be disappointed.
Description of Work: Rebuild After Water Damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Sarah K.
09/2020
5.0
stucco, basement remodeling
  + 0 more
The job was done quickly and professionally. The crew was considerate and professional. We are extremely pleased with the work that was done.
Description of Work: Stucco work outside, remove tongue and groove paneling, build framing, insulation and add drywall and paint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
08/2020
1.0
lawn service
  + -1 more
Not great. Cut down a tree that they were not supposed to, continuously called to ask for more money for the next job without finishing the first job, never emptied the dumpster that's been sitting in the driveway filled for a month now, completely blocked off access to the garage door which is our access point to the house. When we refused to pay him for the next job, since the first job was nowhere near completion, he threw away potted plants and then smashed the pots the plants were in and left them laying in the driveway. Additionally, they accepted a side job for our next-door neighbor and completed that while our yard was deemed 'unworkable' due to rain.
Description of Work: Yard restoration

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


shani D.
08/2020
5.0
basement waterproofing
  + -1 more
RPS is the absolute best choice if you are struggling with water damage. They are experts, and are a true pleasure to work with. My basement flooded, and the water damage was overwhelming and stressful. RPS literally saved the day. They cleaned every ounce of sewage and water out of my basement, and made it perfectly dry and fresh. They know exactly what to do in a crisis. They gave me back peace of mind.
Description of Work: Basement Waterproofing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary D.
08/2020
5.0
concrete repair, handyman service
  + 0 more
Ron, RPS owner, came to my home and thoroughly evaluated my above-ground water seepage issues. He discussed needed work with me, I agreed, signed contract, and paid deposit. His crew came out to do the work in a timely fashion, Ron called me to ensure I was satisfied with the work before he accepted my final payment. A couple days later I noticed a couple of work areas that needed additional reinforcement. I called Ron & he came out himself to perform the reinforcement work, telling me to call him any time I find an issue missed in the initial post-completion walk-around. Given I found a problem & Ron came out to completely resolve the issue himself, walking me through the adjusted repairs to be sure I was satisfied with his work, I can say he is true to his word. I trust Ron and would definitely call him again for home repairs.
Description of Work: Handymen, exterior above ground concrete and window sealing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,150

Suzanne S.
12/2019
5.0
decks
  + -1 more
RPS did an outstanding job on renovating our deck. Their professionalism, expertise in the craft, honesty, reliability and experienced leadership went beyond what we were looking for. I would highly recommend this company.
Description of Work: Deck Renovation
Rating CategoryRating out of 5
Yes, I recommend this pro

Sarah B.
10/2019
5.0
handyman service, remodeling, basement remodeling
  + 1 more
RPS did an amazing job with our flooded basement. Immediately after we called them, they showed up and in one day had the entire mess cleaned out, wet sheetrock removed and all the drying equipment set up. They did a great job with the restoration as well. They showed up promptly every day, Ron was in constant communication to let us know what they were up to, and they did a very professional job. All floors,paint and molding were done neatly and perfectly. They are very knowledgeable in their work, and it shows. Also, RPS takes care of all the insurance red tape, which saved us quite a headache. I would HIGHLY recommend Ron and his team. Their work has far surpassed our expectations.
Description of Work: Mitigation and restoration for flooded basement

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Gabriel K.
06/2019
5.0
handyman service, basement waterproofing, basement remodeling
  + 1 more
Ron was fantastic! We had a pipe burst in our bathroom which was running just for 10 to 15 minutes but enough to flood first floor and basement. I'm a contractor my self and brought guys to come over to shop vac entire area for hours straight. I called Ron as well and he said he would even stop that same night. I can't even tell you the breathe of fresh air from his knowledge as he came in and showed me I was wasting time and money . It turns out what I thought to save a couple of dollars which thanks to Ron I was able to get over $70k in damage all covered under my insurance. Even better, when my adjuster came out days later, he was very impressed with our remediation company as he said they knew the proper cut outs which makes the adjuster job easier as well. I don't believe I have enough space on here to describe my appreciation to Ron and his RPS team for saving me in a time if need...... Thanks Ron ......
Description of Work: Water Remediation from pipe burst

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

shira T.
05/2019
5.0
I called Ron to help after a flood in my basement and after another company had done an exceedingly poor job with mitigation that was not according to industry guidelines. He helped walk me through the process with my insurance so that I could get the work re-done properly. I am grateful that he stepped in, as I wouldn't know what I could rightfully ask the insurance to cover. and how to handle the process. He met with the agent and myself together and helped us negotiate with the insurance company. When everything was approved he came and did all the mitigation properly. His workers are professional and courteous and did an excellent job.
Description of Work: Mitigation for a flood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lea A.
05/2019
5.0
handyman service, remodeling, basement remodeling
  + 1 more
RPD is a real pleasure to work with. The owner is direct, honest, and follows through on his work. All the company workers are also fantastic. Very polite and professional. We were impressed! They did a beautiful job and more than met our expectations.
Description of Work: Basement finished and remodeled

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Steven S.
05/2019
5.0
carpet installation, handyman service, remodeling, home remodeling, basement remodeling
  + 3 more
excellent quality. very understanding of our needs.
Description of Work: after flood need cleanup and complete rebuild

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$40,000

Felicia F.
05/2019
5.0
handyman service
  + -1 more
Professional. Estimate given within 3 hours of inquiry and mitigation completed in a timely manner.
Description of Work: Water mitigation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tiffany S.
03/2019
5.0
handyman service, remodeling
  + 0 more
All work was done properly and efficiently. Our first mitigation contractors did not do a thorough job. RPS came and did the job properly.
Description of Work: Mitigation of basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tiffany S.
03/2019
5.0
handyman service, basement remodeling
  + 0 more
Went well. Installed interior French drain. Completed remodel of basement
Description of Work: Basement remodel after flooding

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
10/2018
2.0
handyman service
  + -1 more
To borrow a phrase from the late Charles Dickens, this is a Tale of Two Companies. The first one did my remediation work. They showed up on a Sunday afternoon, the day of the Ellicott City Flood in 2018 and did the most essential work that day, namely the removal of wet/soiled carpet. The following day they returned and finished the work. They stripped drywall and insulation two feet from the floor where needed. They treated the floors and exposed walls with antimicrobial. They set up fans and dehumidifiers. Over the next three days, the supervisor stopped by to monitor the drying progress. He very helpfully discussed root-cause remediation concepts with me. And when he packed up the drying equipment, I felt I had been very well served. Then the other company sent me the invoice. Well actually they didn't send it to me but rather to my insurance adjuster. As the adjuster did his own work-up, based on his own site visit, he forwarded me their invoice, advising me to take a good look at it, because he saw some discrepancies. So I analyzed the bill, and I found numerous material errors, including: o Incorrect square footage used on work items (some over, some under) o Services billed that had not been performed (and some services not billed that had been performed) on a room-by-room basis o Services billed that were being done while billing an hourly rate (double billing) o Services misrepresented (e.g. removal of wall plates listed as electrical work and trim removal listed as finish carpentry). As I corrected the bill, I made over fifty adjustments. About three dozen of these corrections were to my benefit. The rest went their way. But I was mainly concerned with correctness, so I fixed all of them. I then submitted an Offer in Compromise to settle the matter. I initially submitted by e-mail. The response was belligerent and unprofessional, (e.g. they challenged my right to even raise these questions at all, citing that I am not a public adjuster). They never raised any issue with the corrections themselves, insisting instead that I settle the entire balance at once, citing their contract. So on October 12, I sent him a final Offer In Compromise with a check attached. I sent it certified and also advised then by e-mail that it was coming. As of today, the check has not cleared, and the return receipt has not arrived. At this point I an not sure how this will end. I will revise this review as the situation evolves.
Description of Work: Flood Remediation

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Dan P.
08/2018
5.0
carpet installation, concrete repair, handyman service, remodeling, basement waterproofing, home remodeling, basement remodeling
  + 5 more
We suffered a major flood to our home. I called up RPS on a Saturday evening. He was there within a few hours and helped us minimize the damage and plan for repair. He called me throughout the months long process to explain what the next steps would be and update me. He also worked closely with our insurance to get way more than I thought we would get (and way more than the initial insurance estimate) for the repairs. I was so impressed with his careful work that I hired him to remodel two of our bathrooms as well and do several other jobs around the house like replacing a storm door. He also did some major work to our home to minimize our risk of future floods. I had another company specializing in waterproofing work come out to check his work and they reported that his drains were better than what they would have done and wouldn't change anything. I was very pleased. His workers were all courteous and respectful and left the worksite clean.
Description of Work: Mitigation and restoration after a major flood, remodel bathrooms, miscellaneous handyman repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Noah S.
07/2018
5.0
carpet installation, handyman service, remodeling
  + 1 more
We recently used RPS for major home repairs in our house after significant water damage. We have used him before for renovations as well and as per usual Ron provided excellent quality - great communication, a real pleasure to use all around. We have beautiful house updates!
Description of Work: Heavy house renovations after water damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah B.
06/2018
5.0
concrete repair, handyman service, basement remodeling
  + 1 more
I initially called RPS when our water heater cracked and flooded the basement. Ron's team came out promptly and handled everything from packing up our belongings, removing water damaged materials, flood cutting the walls, and treating for mold. Everything was very up front, and the guys stayed to get everything done, with no extra charges for needing to stay late to get it all done. Our experience was so good we decided to go with RPS for the rebuilding of the basement as well. Ron was a big help with the insurance company as well, getting us more money than we would have gotten on our own.
Description of Work: Water damage remediation, repair, and rebuild/remodel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$6,000

Orit A.
11/2017
5.0
handyman service
  + -1 more
Yaron was great. Great communication, great service. The crew performed well, clean and fast. Highly recommend!!!
Description of Work: Restoration and remodeling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernard S F.
11/2017
5.0
concrete repair, decks, handyman service, basement waterproofing, basement remodeling
  + 3 more
In all cases, the only surprises were pleasant ones (which I realize is hardly ever said about any project). RPS always looks for ways to provide increased value, within the contracted price, beyond what was specifically contracted for. His workers are competent and friendly people, and he chooses any subcontractor very carefully. Obviously, we wouldn't keep on bringing RPS back and having his sign in our yard perpetually if he weren't someone who is a delight to work with.
Description of Work: RPS has excellently performed many projects for us - insulating the attic, erecting the deck, taking down a dilapidated shed, semi-finishing the previously unfinished portion of the basement, constructing French drains along with adding an additional sump pump, installing a standby whole-house electric generator, adding to and grading our soil, bricking over a window to near-match the surrounding brickwork, and painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil R.
11/2017
5.0
basement remodeling
  + -1 more
It took a while, but the results were worth waiting for
Description of Work: A lot - basement was ruined

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

David H.
11/2017
4.0
handyman service, basement waterproofing
  + 0 more
Ron is a very knowledgeable guy. He gave me a fair price and finished the project in one day. I was very impressed with his craftsmanship and will use him again. Dave Hathaway
Description of Work: French drain and sump pump installed in basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Elaine M.
07/2017
5.0
remodeling
  + -1 more
After a flood that compromised our basement, RPS stepped in to mitigate the damage and restore the entire basement. The work was professional and careful, and the crew was well-trained and reliable. This company takes pride in its workmanship and the owner works hard to assure the satisfaction of his customers.
Description of Work: Our basement was flooded and needed mitigation and restoration. It also required the removal of an asbestos floor covering before the restoration could begin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernard S F.
05/2014
5.0
decks, remodeling
  + 0 more
What sets Ron apart is his dedication to quality and his willingness to explain what and why about each project. He ripped out several boards in an otherwise completed deck because he was not satisfied with the quality of the wood. He has become part of the family, and his workers can be trusted around the house. He really is less concerned with progress-payments and more concerned with completion of highest-quality work.
Description of Work: We are currently engaging RPS on four (!) separate projects based upon how successful I view the company's work on several earlier projects, most notably relating to our deck, enhancement of insulation, and bolstering our carport. The current projects - all going well at the moment - include repairing the cement on our front porch after a battery acid stain, drainage away from the basement, general household minor repairs, and, most significant, installing a standby electrical generator. The 10K cost number above represents roughly the sum of the current projects. The prior projects, listed in the first sentence above, totaled about 20K.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000
    • 1(current)
    • 2

Contact information

2833 Smith Ave, Baltimore, MD 21209

http://rpsrestoration.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
76114
Trade License Locale
MD
Trade License Authority
Maryland Home Improvement Commission
Trade License Expiration
05/20/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Basement Remodeling,
General Remodeling,
Basement Waterproofing,
Concrete Pouring and Repair,
Carpet Sales and Installation,
Decks and Porches,
Kitchen and Bath Remodeling,
Stucco,
Lawn and Yard Work,
Fencing,
Remodeling - Modular & Mobile Home

FAQ

RPS Restoration is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

RPS Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, RPS Restoration offers free project estimates.
No, RPS Restoration does not offer eco-friendly accreditations.
Yes, RPS Restoration offers a 5% senior discount.
Yes, RPS Restoration offers emergency services.
Yes, RPS Restoration offers warranties.
RPS Restoration offers the following services: Additions, kitchens, basement, bathroom, painting, flooring concrete stone work grading water proofing remodeling any handyman job welcome

Contact information

2833 Smith Ave, Baltimore, MD 21209

http://rpsrestoration.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day