OUTDOOR WOOD RESTORATION SERVICES INCLUDING: DECK CLEANING AND SEALING, BOARD AND RAILTOP REPLACEMENT. CLEANING AND SEALING OF FENCES, GAZEBOS, OUTDOOR WOOD TABLES, BENCHES, CHAIRS, AND PLAYSETS. MINOR REPAIRS. ALSO OFFERED UPON REQUEST ARE: VINYL SIDING HOUSE CLEANING, AND CONCRETE WALKWAY/PATIO POWER WASHING.
Overall he did a great job replacing the rails. The first time he came out to stain he missed some of the stain. He was to use shims when replacing floor boards but instead screwed them down. He also screwed down the steps and replaced the lattice on 2 sides of the deck. The lattice he replaced was broken on the top and uneven on the bottom. He also missed lattice on the left side of the deck. I contacted my attorney and let him know that he needed to repair, replace and restain the deck and put the lattice back up. He did do this, but did so after it had rained & snowed. The final product looks good at this point.
Description of Work: They removed the old stain off the deck. They were to stabilize the wood flooring and stairs and replace the top rail and remove and replace the lattice.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$860
Response from PRO SEAL DECK CARE
I CONCEDE, I HAD DIFFICULTIES WITH THIS PROJECT. PROBLEMS DO OCCUR. HOWEVER, I WORKED TO RESOLVE THEM. REPLACEMENT OF LATTICE WAS ONLY SUGGESTED AS I INFORMED THE CUSTOMER THAT THE PREVIOUS STAIN USED WOULD NEVER COME OFF OF THE LATTICE NO MATTER HOW STRONG A STRIPPER I USED. IT WAS BECAUSE OF MY DESIRE TO GIVE A QUALITY RESULT THAT I SUGGESTED LATTICE REPLACEMENT.MY GREATEST ERROR WAS WANTING TO ACCOMMODATE HER REQUEST TO BEGIN A LANDSCAPING PROJECT IN FRONT OF THE DECK BEFORE MY WORK. THIS MADE AN OTHERWISE UNCOMPLICATED LATTICE REPLACEMENT INTO ONE REQUIRING ME TO DEVELOP SKILLS I FRANKLY DIDN’T HAVE (FITTING LATTICE FLUSH TO THE BOTTOM OF SLOPED TERRAIN). BECAUSE THE LANDSCAPERS REMOVED THE OLD LATTICE MY TEMPLATE WAS GONE. INSTEAD OF HAVING A PATTERN TO USE (OLD LATTICE), I HAD TO ENGINEER PIECES TO FIT - AGAIN, NOT MY FORTE, AND IT WAS A PROBLEM. HAD I FORESEEN THIS, I WOULD NOT HAVE AGREED TO THE JOB. I DID NOT REALIZE THAT THERE HAD BEEN LATTICE ON THE LEFT SIDE OF THE DECK UNTIL I WAS INFORMED. WHY? BECAUSE THIS IS A TOWN HOME, AND HER NEIGHBOR’S 6’ FENCE RUNS INCHES FROM HER DECK RAIL AND SIDE. THAT AREA WAS SO CLOSE TO THE FENCE, THAT THERE WAS NO ROOM FOR ME TO WORK THERE. EVEN IF I HAD SEEN THE OLD LATTICE THERE, I WOULD NOT HAVE REMOVED IT AS IT IS NOT VISIBLE AND TO DO SO WOULD HAVE SERVED NO PURPOSE, AND WOULD NOT HAVE ADDED ANYTHING STRUCTURALLY, OR AESTHETICALLY. TO INSTALL THAT LATTICE, I HAD TO CRAWL UNDER THE DECK, TWIST, CONTORT, AND SQUEEZE TO MAKE IT WORK. AND I DID THAT. WHEN I ESTIMATED THE JOB IT HAD NO PLANTS OR SHRUBS IN FRONT OF IT. WHEN I BEGAN, THE FRONT BECAME A VEGETATION OBSTACLE. AGAIN, HAD I RECOGNIZED WHAT MY INTENT TO MAKE THE CUSTOMER HAPPY WOULD RESULT IN, I WOULD NOT HAVE AGREED, AND/OR TAKEN THE JOB.SHE CLAIMED HYPER SENSITIVITY TO BALANCE AND SAID BOARDS WERE LOOSE. TO ASSIST HER, I TOLD HER TO PLACE TAPE WHEREVER SHE FELT THIS OCCURRED. I DRILLED HOLES AND INSTALLED DECK SCREWS IN THOSE AREAS, AND IN OTHERS THAT I JUDGED TO BE LOOSE. I DID THIS AT NO CHARGE. I ALSO CHECKED STEPS WHERE NO TAPE WAS PRESENT AND CONTINUED TO DRILL AND SCREW LOOSE BOARDS. I ALSO MADE HER INOPERABLE GATE THAT WOULD NOT CLOSE/LOCK FUNCTIONAL AGAIN. I TIGHTENED AND STIFFENED HER LOOSE SIDE RAIL. THE ONLY MENTION OF SHIMS WAS WHEN I EXPLAINED HOW I WAS ABLE TO MAKE HER GATE WORK AGAIN - I DON’T UNDERSTAND WHY SHIMS ARE MENTIONED AS AN ISSUE REGARDING TIGHTENING UP DECK BOARDS - IT MAKES NO SENSE.THAT SHE CONTACTED HER LAWYER WAS A MYSTERY TO ME, AS I KEPT TELLING HER WHAT I WAS GOING TO DO, AND WHEN, AND THEN I FOLLOWED THROUGH. WHEN SHE CALLED TO POINT OUT AREAS SHE FELT WERE NOT SATISFACTORY, IT WAS THANKSGIVING WEEK, ABOUT 3 WEEKS AFTER I BILLED HER. I EXPLAINED I WAS DONE FOR THE SEASON AND HEADED OUT OF TOWN FOR THE HOLIDAYS, BUT WHEN I RETURNED AFTER THE HOLIDAYS I WOULD WORK THE ISSUES WE DISCUSSED. SHE UNDERSTOOD THAT AND AGREED. HAD SHE BROUGHT THESE ISSUES TO MY ATTENTION IMMEDIATELY, I WOULD HAVE BEEN ABLE TO RESPOND MORE QUICKLY. HOW CAN SOMEONE SET THE TABLE LIKE THAT, AND THEN COMPLAIN THAT BY THE TIME I WAS DONE, IT HAD SNOWED!? I HAD TO RE-STAIN ALL OF THE RE-CUT LATTICE IN OFF-SEASON WEATHER CONDITIONS. OF COURSE THAT WAS A PROBLEM, BUT I WAITED FOR THE RIGHT WEATHER, AND I GOT THE JOB DONE. WHEN I WAS DONE, I CALLED HER TO INFORM HER AND THAT I FELT SHE WOULD BE PLEASED. I NEVER HEARD BACK FROM HER, AND AFTER INVOICING HER, WAS NOT PAID AND HAD TO CALL HER WEEKS LATER TO BE PAID WHEN PAYMENT BY CONTRACT AND INVOICE SPECIFICALLY STATED PAYMENT UPON WORK COMPLETION. I ALSO NEVER COMPLAINED WHEN HER DEPOSIT WAS SHORT OF WHAT THE CONTRACT AND COVER LETTER SPECIFIED IN THE VERY BEGINNING. I MERELY CARRIED THE DIFFERENCE FORWARD TO FINAL PAYMENT.I’M DISAPPOINTED THERE IS NO BETTER WAY TO VALIDATE NEGATIVE REPORTS. THERE IS NO UN-RINGING OF THE BELL ONCE SOMEONE CHOOSES TO GO NEGATIVE. ONCE DONE, YOU ARE MUD AND BANISHED TO A PLACE ON ANGIE'S LIST THAT NO ONE WOULD HAVE REASON TO VISIT. I’M CONFIDENT THAT ANOTHER CUSTOMER WOULD HAVE CRAFTED A FLATTERING AND POSITIVE NARRATIVE FOR MY EFFORTS IN OVERCOMING THE PROBLEMS RATHER THAN CRITICIZING ME FOR FACING THEM. THIS JOB WAS MY LEAST PROFITABLE JOB OF THE SEASON, MAKING HER “D” FOR COST IRONIC. ANYONE CAN SLING MUD. I'M PROUD TO SAY THAT DESPITE THE PROBLEMS I HAD, I KNOW I GAVE AN EXCELLENT RESULT, AND WOULD GLADLY SHOW THIS DECK TO A PROSPECTIVE CLIENT, AND SHARE THE PROBLEMS I OVERCAME. DAVE PERRY.
Janet J.
07/2006
5.0
deck cleaning
+ -1 more
Dave is very professional and did very high quality work. He shows up when he says. He does his own work. Both the 20 year old deck and the new one look excellent. We had him come back 2 years later to retreat the wood. Both experiences were easy to arrange and gave excellent results.
Description of Work: Cleaned, brightened, and sealed 2 large decks (one old one new) and dock as far as the water's edge.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,877
M K.
05/2006
5.0
deck cleaning
+ -1 more
Dave Perry promptly returned my initial call and came to my house very soon thereafter to give me an estimate. I did not need to be home, so no taking off from work. When we discussed the estimate, I also asked him to replace all railings and he furnished revised estimate on the spot. This was a multi-step process but all work was done, efficiently and timely. I could communicate with him by email and did not have to be home while he did the work, a real convenience. My deck is done and looks absolutely beautiful, can't believe the difference. I would highly recommend Dave Perry and ProSeal for Deck maintenance. The cost may be higher than other companies but there is no comparison in the quality of the work.
Description of Work: This was a 20yr+ deck that has not been maintained well at all. The wood was in very bad shape, very moldy and in general disrepair. I contracted with ProSeal for replacement of all railings and cleaning, brightening and sealing of deck.
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Service Categories
Deck Maintenance,
General Remodeling
FAQ
PRO SEAL DECK CARE is currently rated 4.3 overall out of 5.
PRO SEAL DECK CARE accepts the following forms of payment: Check
Yes, PRO SEAL DECK CARE offers free project estimates.
No, PRO SEAL DECK CARE does not offer eco-friendly accreditations.
No, PRO SEAL DECK CARE does not offer a senior discount.
No, PRO SEAL DECK CARE does not offer emergency services.
No, PRO SEAL DECK CARE does not offer warranties.
PRO SEAL DECK CARE offers the following services: OUTDOOR WOOD RESTORATION SERVICES INCLUDING: DECK CLEANING AND SEALING, BOARD AND RAILTOP REPLACEMENT. CLEANING AND SEALING OF FENCES, GAZEBOS, OUTDOOR WOOD TABLES, BENCHES, CHAIRS, AND PLAYSETS. MINOR REPAIRS. ALSO OFFERED UPON REQUEST ARE: VINYL SIDING HOUSE CLEANING, AND CONCRETE WALKWAY/PATIO POWER WASHING.