Prestige Home Solutions

Nice gentleman came out to see property - spent quite a bit of time and seemed very knowledgeable - to tell you the truth we were going to hire them BUT never got an estimate or any kind of follow up. We did not call them again since we figured if they can't follow through with an estimate then why waste our time.

My parents signed a contract with Prestige Home Solutions for a new roof and deck repair after storm damage. Since they are elderly, non-native English speakers, I was the point of contact for their correspondence. We have grievances that are indisputable, based on the quality of their work and service, and some that are of an ethical nature. On 6/6/18, my parents signed a contract and handed over a nearly $12,000 insurance check (made out only to them as the homeowner), which Prestige then deposited into an ATM. It got kicked back, then “lost” for over 5 weeks. On 7/13, they picked up my parents and drove them to a bank for a third-party deposit of this original check, which can only be completed in person with proper ID. It took another 2 weeks to hear back after inquiring, and then received less than 24 hour notice for the new roof. Finally, the roof was sloppily installed 7/28-29, except they knocked loose a gutter and incorrectly installed a section of drip edge. And they never fixed the loose high elevation deck railing. Many attempts for repair went unanswered, then multiple no-shows from the PM. I left 2 voicemails for the VP Rocky, on 8/29 then again 9/4, which went unanswered. Then his VM box was full and could not accept additional messages. The perplexing factor is that the PM was often in the neighborhood, often on the SAME street, according to neighbors, since many of them used Prestige for their new roofs from the same storm. The roofer was finally scheduled to arrive at the home on 9/26, but was a no-show. After a pattern of no-shows, I told the roofer that I would personally be there, so I drove over 4 hours that same day (which required the added expense of last minute childcare), and the roofer finally arrived on 9/28, a full 2 months after install. At that point, my father had already repaired the gutter and deck railing, the latter being a safety hazard. The repair for the drip edge was scheduled for 10/1, and AGAIN the roofer was a no-show. Repair was finally completed on 10/2 after multiple calls. Ethical concerns: The PM was in correspondence with me during the sales pitch process, but then signed the contract only with my father present. Once I saw the contract, I saw the PM had crossed out the “Deposit (no more than ⅓)” line to receive the entire insurance check. I also verified with the bank that there have been no changes concerning their policies of 3rd party check handling, as was told to me by the PM to deflect responsibility when it was lost. The bank also verified that in-person 3rd party check deposits, while allowable in some instances, are not typical. I had originally advised my parents to deposit the check themselves once it was located, then write a new personal check, especially since they are customers of the same bank. Not sure why that did not happen. We are currently in dispute over the approx 16% of payment remaining on the balance (since so much was paid upfront). The 16% INCLUDES the work they did NOT complete (gutter and deck repair). This was a straightforward roof installation of a TOWNHOME, and a simple deck railing repair promised from early June that stretched into October. We strongly do NOT recommend Prestige based on the quality of their work, their negligent customer service, and unethical business practices.

We are in the middle of a large home-reconstruction project and subcontracted the roof, gutter, siding, and window work with Prestige Home Solutions LLC @ 3500 Boston Street Suite 423, Baltimore, Maryland 21224. The total cost of the project was estimated at $75,000.00. We have already put down $25,000.00 cash as a deposit with the company and financed the remainder. The roof was put on the house and $20,000.00 of the overall funds was released from the bank upon completion of that part of the job on July 21, 2017. However, the Prestige Home Solutions LLC company left the gutters in disrepair as a result of the new roof work, with the promise they would be back to replace the gutters and repair the damage. After many rescheduled start dates and claims that materials we had ordered were not in, we began to worry. We were promised a finalization of the project by July 27, 2017 and then again by August 3rd, 2017. No one showed up or called on either date. Meanwhile, there were multiple rain storms causing water damage from non-functioning gutters and drainage systems from the house and we did not heard ONE word from the company. We emailed, texted, and called the company no less than ten times without one word back from them into the month of August, 2017. Finally after more months passed and continued ignoring of our attempts to contact the company, we were able to get the company to come back and fix the problems, but only because we turned the matter over to our attorney. On good faith, we continued on with the company to do the remaining siding and window work. But again, we ran into the same problems; incomplete, shoddy, and untimely work, and complete lack of responsiveness to our attempts to contact the company to finish the project and fulfill their end of the contract. Here we are an entire year later, with an incomplete project AND once again needing to take legal action with the company. We would like to report Prestige Home Solutions LLC to consumer reporting agencies to let others know how unprofessional, irresponsible, lacking in skill, follow-through, and integrity this company has.

We are in the middle of a large home-reconstruction project and subcontracted the roof, gutter, siding, and window work with Prestige Home Solutions LLC @ 3500 Boston Street Suite 423, Baltimore, Maryland 21224. The total cost of the project was estimated at $75,000.00. We have already put down $25,000.00 cash as a deposit with the company and financed the remainder. The roof was put on the house and $20,000.00 of the overall funds was released from the bank upon completion of that part of the job on July 21, 2017. However, the Prestige Home Solutions LLC company left the gutters in disrepair as a result of the new roof work, with the promise they would be back to replace the gutters and repair the damage. After many rescheduled start dates and claims that materials we had ordered were not in, we began to worry. We were promised a finalization of the project by July 27, 2017 and then again by August 3rd, 2017. No one showed up or called on either date. Meanwhile, there were multiple rain storms causing water damage from non-functioning gutters and drainage systems from the house and we did not heard ONE word from the company. We emailed, texted, and called the company no less than ten times without one word back from them into the month of August, 2017. Finally after more months passed and continued ignoring of our attempts to contact the company, we were able to get the company to come back and fix some of the problems, but only because we turned the matter over to our attorney. On good faith, we continued on with the company to do the remaining siding and window work. But again, we ran into the same problems; incomplete, shoddy, and untimely work, and complete lack of responsiveness to our attempts to contact the company to finish the project and fulfill their end of the contract. Here we are an entire year later, with an incomplete project AND once again needing to take legal action with the company. We would like to report Prestige Home Solutions LLC to consumer reporting agencies to let others know how unprofessional, irresponsible, lacking in skill, follow-through, and integrity this company has.

INSURANCE FRAUD!!!!!!! I contacted Prestige to fix a leak in my roof. One of the salesman calls me and said if they come out and found “storm damage” they could justify a new roof to my insurance company. They preceded to get on my roof and discreetly bend my shingles back, and tell me its was wind damage. Thats not wind damage, its insurance fraud! I served this country proudly, with honor and integrity; I demand the same. ———————————————— Update: After explaining my experience as a review, the owner Drew contacted me, and agreed to fix my original issue, if I would remove my review. I agreed, he sent his crew over, did a half job, and tried to charge me $250 to fix and finish the job! My roof is still leaking

The roof is good, the Sunroom leaks from the drainage system, they did not properly seal the outside of the sunroom and the drainage system clogs and the water goes into the sunroom on a heavy rainfall. I have called Andrew several times and he ignores me. I am taking him to court. I have to get the drainage system done again, the cost is $2950.

In August of 2017 we contracted Prestige Home Solutions. The salesman came to our house and did an estimate on the project which was to replace and repair the roof, wrap windows and replace four windows. The house was built in 1855!! The salesman was a typical salesman and gave us an estimate and then said if we signed that night he would give us a discount. This company will put pressure on you to sign that day!! He also said they DO NOT subcontract and all workers worked for Prestige which was not accurate we later found out. The project was to start 8-9-2017 but the project did not start on time. The contract stated that 31 sheets of sub roof would be replaced and we were told verbally that if any rafters needed replacing we would be notified and it would be done for an additional charge. They painted the metal roof portion of the roof with the cheapest paint possible which did not cover well. I had to call and tell them they needed to do a second coat which they did (still looks terrible). For the addition side of the house we contracted TPO roofing material. The contractor showed up with a torch down roof and was going to install that. I caught the mistake and had them order the correct material. I also found that they specked 31 sheets of ½ inch plywood but installed 28 sheets of 7/16th OBS board. During the construction I asked the laborers if there was any rafter damage and if any wood needed to be replaced. I was advised there was a little damage but nothing to worry about. After the sub roof was installed the contractor placed blue plastic tarps over the roof to protect the wood from rain. The following day it rained and it leaked into the house. I climbed up on the roof and found they covered the roof with tarps that had holes in it. I advised them of the problem but they did not seem to care. The roof was completed on 8-22-18. The window project was the second part of the contract to be done. Two different sub-contractors came out and measured the windows but never came back. In December 2017 I was contacted by the president Andrew Avramidis. He advised there were issues in the company and he was going to deal with me directly. He never set up an appointment for the windows to be done. I tried to contact him several times with no luck. Then in January 2018 I was contacted by the vice president Rockford Hawkins. He advised that Andrew had pneumonia and that was why he had not contacted me in several weeks and that he would be dealing with me. He did arrange for the window sub-contractors to come out and look at the windows. They came out looked things over and said they would call back with an install date. They never called me back to schedule the install. I texted Rockford Hawkins asking when the windows were going to get done. He advised he was sick and he would get back. It took over a week for him to get back to me. In February of 2018 I contracted a different company to replace the bathroom ceiling which was water damage from the leaking roof. After the contractor removed the ceiling he found several rotten beams/rafters. Prestige failed to notify me or make repairs to the rafters as they said they would. When I complained they stated if it is not in the written contract they will not do it. They also advised there were not a structural engineering company and y did not deal with any structural issues like rafter or beam replacement. Apparently that includes underlying issues!!! I stated I was told verbally and they said they will not honor anything verbal and it was my word against theirs. So watch out because if there are any underlying problems and you don’t have it in writing they will just do nothing and cover it up and take your money. This has compromised the structural integrity of the new roof. I texted Rocky (the vice president) advising I still needed the windows scheduled and the roof issues (rafters) repaired but he has made no effort to resolve the issue. The windows portion of the project finally started in March of 2018 which is six months later than I was told and was completed March 31, 2018.. This is the worst company I have ever dealt with. They lied about sub-contractors. The salesman was pushy. Communication with this company is impossible. The quality of their works is poor. Don’t trust anything they tell you unless you have it in a contract in writing. I highly recommend if you go with them to have written contract and is highly detailed covering everything down to the number of nails used. Those who gave positive reviews I hope you did not have any underlying issues that they just did bother telling you about or that you had it in writing in a contract. If not you might want to have a real roofer check their work!!I will be happy to provide documentation in writing and photos to anyone requesting!! I have included photos of the work they did. You can notice they just laid the new 19000.00$ roof on rotten rafters and did not bother telling us!!!

I signed the contract with them last August, and they did work until probably June. And they still owe me money. They said in the contract they would complete in a month. They definitely need to improve on their integrity. They would tell you one thing and do another. I searched for different contractors for a number of months, then I found prestige. the saleman came out and gave me estimates. Reassured me they would do it good and the right way so I signed the contract. They started in August, and they finished in May. It was supposed to be a one month project. Communication was horrible. From the moment I signed the contract, they didn't keep me up to date on when they were starting, getting the permits. Even when they got the permits, they said they would start in a week and they wouldn't start for a month. They wouldn't tell me when they were coming. Nothing was communicated with me. Because of the issues, we renegotiated a price, but I haven't been reimbursed for that yet.

Excellent, Perfect work, very nice and professional. Brian & Paul did an excellent job

Prestige did amazing work and I would definitely recommend this company to my neighbor's!!!

Great experience with Prestige Home Solutions! Sales representative was extremely thorough and walked me through the entire process, had my deck installed and windows repaired within a week and a half! Excellent service, hands down. Highly recommend.

Everything went well and was much quicker than I anticipated. Within 2 weeks of meeting with Prestige for the first time my work was entirely completed.

We were turned off by the aggressiveness of the salesman.

Price was good so i said yes then a few short months later I had a leak. No one would call me back or help me so I had to hire someone else who told me my roof was installed wrong. Now i know why they ignore my calls

The door is beautiful. Quality is very good for both door and storm screen. The installations was very rocky. The technician took over 4 hours to do the service and we basically had to rush him because it was getting too late and dark. He left cracks around the door, it was also crooked and the doorbell didn't work. We called next day to talk to the project manager who was dismissive and seemed not worried about his worker's poor performance. They came to level the door after a couple of days because it wouldn't lock so we insisted it had to be done ASAP. At the end, we called another company to fix the gaps and the doorbell. We had enough! It was the best decision to let them go and hire someone new and more responsible to take care of what Prestige did wrong.

Great job, quicker than expected. Quality work!

very good. great company to work with

Things went poorly from the get-go. The installer was very late and he did not show much confidence in what he was doing. First he complained that the door was ordered wrong. It seemed too wide to him for the frame. He proceeded to make adjustments, which made us nervous. Then he complained that the hardware we got was too complicated and that he had not seen anything like it. The salesman and the office told us it would be fine for us to get our own hardware. That way we would save money and have more options. They indicated that it did not matter what type of hardware we get. They would install it. The installer, however, had a tough time with it and did not install it correctly. He left without verifying that the hardware worked. It locked fine, but when we tried to unlock it, the key would not come back out. But that was just the tip of the iceberg. The installer arrived around 10:50 AM and he was still working on the door around 6 PM. My wife had to leave him outside to finish installing the storm door. When we got home, we discovered a small box outside, with some loose hardware, with this writing on it: 'Missing piece to lock on screen door'. That was the installer's way of letting us know that he was not able to finish the storm door due to a missing piece. We did not receive a call from him or from the company regarding this. Then we noticed that the door was slightly crooked. It's pretty evident just by looking at the door, but I verified it with a level just to be sure. Then the real fun began. When we contacted the company, they did not return our call. I and my wife called several times to complain and to see if they were going to follow up on their work. I was told the first time I called that they were ordering the 'missing' piece and that they would send the installer back out to fix the issues. Then we heard nothing for a week. We tried again and now they started not to call us back. My wife finally got a hold of their vice-president and he assured her they would do right by us. She scheduled a visit by one of their installers and he never showed up. We tried calling again and again we got no response. It has been about a month since they installed the door. We have started consulting with our lawyer to file a claim in small claims court. We are extremely disappointed in this company and would never, ever, ever contract again with them. They have been awful. Bad work and bad costumer service. The door itself is nice, but we could have gotten the same quality of materials from other companies and I'm sure their customer service would have been much better.

I needed to replace my rooftop deck and fix an uncapped and unsealed chimney. The project has been absolutely terrible and it is still not finished after 8 months when they estimated 4-5 weeks originally for the project to be completed. The unsatisfactory level of professionalism, accountability, responsiveness, communication, honesty, and overall competence has truly been eye-opening for me. I would strongly warn and urge others to consider ANY and ALL alternatives before even considering hiring Prestige Home Solutions. Here is why: On 8/2/2016, I agreed to have Prestige build a deck for me and put a cap on my chimney. This included getting a permit from Baltimore City for the work being done. The contract stated that the work would begin in 2-3 weeks and then be completed in 5-8 days barring any bad weather of course. I was charged $8,000 of the total $24,000 price on 8/3/2016. I didn't hear from Prestige again until mid October when the president called me and apologized for the delay and said, worst case scenario, they would have the construction completed by the week of Halloween. The rest of October and all of November went by without any communication from Prestige, however, they charged me the remaining $16,000 of the $24,000 original contract price on 10/31/2016. In mid-December, Prestige called me saying they needed my neighbor's and my signatures for the permit. I complained asking them why after 4.5 months they were just now asking for it and why they broke their Halloween delivery date without any communication. They apologized for their lack of competence and agreed the delays and lack of communication were unprofessional. In order to keep my business, they agreed to take $4,000 off the original contract price. Since they already charged me though, they would write me a check and send it to me. They obtained the permit in January and but then the actual work didn’t start until mid February and again, is still not complete on todays date of 4/7/2017, which is now over 8 months since the contract was signed. Countless phone calls have been made with no return communication. Most recently: - called their project manager on 3/29 and left message - no response. - Called twice on 4/5/2017 and left messages - no response. - Called on 4/6 and was told the president was going to call me at the end of the day, yet he didn't. I did get a call back saying he would call me on 4/7 at 10am. - On 4/7 at BOB, I still had received no word from Prestige, so I called them back, yet noone was in the office that could talk to me about my issues, so again I was told someone would return my call by the end of the day, but they didn’t. - 4/7 at COB, I called back once again as I still had not received a call. The Vice President named Rocky called FINALLY called me back about 15 minutes later and told me there was no excuse for the lack of communication, not being done with the work. He also mentioned that I needed to come into the office to sign paperwork so that they could pay me back the $4000 in weekly/monthly installments since they didn't have the money. - Texted Rocky on 4/17 about when to meet to do paperwork, no response. - Texted again on morning of 4/20 and still no response. Finally as far as the workmanship on the work that has been done, they caused damage to my house (cracking a window and putting holes in my stucco siding). They ruined my neighbors gutter, which they agreed to fix but haven’t. Also, in an attempt to repair my chimney, they completely sealed it up so that carbon monoxide from my heating system was filling my house up giving me headaches and making me nauseous. I am actually lucky in the fact that I didn’t pass out and die from carbon monoxide poisoning, no joke. I really couldn't have envisioned a worse experience with a home contractor and I have been a home owner for ~15 years having hired multiple contractors in the past.

The day of job work crew showed up at expected time, and went right to work. They were very professional and courteous. The worked tirelessly until the job was complete.

I was excited when they were able to send someone to my home the same day I requested the estimate to provide me a free estimate. The entire process was quick and simple, they were able to get my financing approved right away after Ivan gave me a price I could not refuse. I definitely recommend them to other home owners seeking a roofer.

Sales rep hit me with the hard sell. I had to put him out.

From the estimate to the installation everything went well. My sales rep, Sam and his manager Markus were both very helpful with all the questions I had and were very easy to get a hold of. They were able to install the new shingles just 1 week after we signed the contract and that meant a lot to me.

This was a long process. We started with the company in october and had a horrible experience for every step from management to the workers. But then in january the company had promoted new employees and cleaned house of the lacking employees. And in turn we delt with Marcus and Alyssa. They were a 180 in difference from the previous team. They were reaponsive and handeled everything in a timely fashion. They are the reason I am giving a higher rating, before them, it would have been F's accross the board. Marcus even followed up after work was completed to ensure everything was done to our liking.

Terrible - I signed contract over 6 months ago and have been ignored through emails and phone calls that have been sent, even a certified letter to the owner. They had to come out and re-do all of the windows because they were not done correctly the first time-no insulation was put in windows and none of the old wood or aluminum was replaced originally. Also I have a bay window that is still unfinished and 3 of my windows are still sitting "racked". Also, screens were damaged by second install team and a window pane has to be replaced that they have know about since last August. Never Again