MaidPro - Baltimore - Ellicott City - Bel Air

Sent from my iPhone On Feb 21, 2018, at 1:14 PM, Harris, Janay wrote: -----Original Message----- From: janay Kris [mailto:janaykrystal91@gmail.com] Sent: Wednesday, February 21, 2018 11:35 AM There is nothing else I can do for you- Rebecca Stewart. This is the first of serval reviews I will do for this racist, and unprofessional cleaning service and I use the word cleaning lightly. They really don’t clean they more or less spot clean. The clean is very superficial. I have been using the company for almost a year and I’ve only been wowed by the clean about 4-5 times. December 1st I was scheduled for a clean and it lightly snowed. I received a call from MaidPro telling me that because of the weather the pro would not be able to clean my apartment and I was rescheduled for the following Monday. When I arrived home on Monday the apartment was not cleaned and it was too late to call the office which closes at 4:30. So I then called Tuesday and spoke with Rebecca who had no idea why the apartment wasn’t clean she apologized and rescheduled the appointment and gave me a 10% discount. When the pro finally did clean it was half cleaned I had guest over who couldn’t even tell that the apartment was clean. MaidPro just offers to have the same pro who half cleaned the apartment come back to fix her errors. An example of that would be September when I came home and couldn’t tell if the apartment was clean. Mind you I have a rather small one bedroom apartment that I spend 88$ every two weeks to have cleaned. I emailed Rebecca my concerns and she told me my apartment needs a lot of straightening and the pro doesn’t know where to start. However the bed wasn’t made, food was left in my sink even though I have a garbage disposal and the bathroom didn’t look cleaned. I had to send pictures to prove the condition the apartment was left in and then someone came out to re spot clean the apartment. However this time took the cake for me and caused me end my time with maidpro. I was scheduled for a clean 2/09 I came home to find out my apartment was not cleaned. I didn’t receive any type of email or call so once again I thought someone just skipped my apartment. Monday I called the office and was told be Marelena that the pro was locked out of my apartment. That was werid to me because I didn’t get a lock out call or email. Marlena told me that the pro contacted the “owner” and there was no notes. I asked her why the lockout procedures weren't followed and why I wasn’t notified. She apologized and said she would reach out to the “owner”. She rescheduled me a clean for Wednesday 2/14. Then she called me back and said there was a mix up and someone would be there Thursday 2/15. Thursday a man pro shows up even though I have repeatedly asked them to notify me when different people would be cleaning my apartment. The clean was nothing to write home about and I was greatly annoyed that I was not informed a new pro yet alone a man would be cleaning my apartment. Fast forward to Friday I'm checking my account to see that I was charge an additional 113.00 on top of the 88 dollars I was charged when the apartment wasn't clean. Then the 113.00 dollars was reversed and I was charged 25$ twice. I contacted the company today and was informed that I was charged 25$ because of a rescheduling fee. Marlena never informed me during my conversation either time that I would be charged 25 dollars. I asked her why I would be charged if the lockout procedures weren't followed. I should've received a call or an email and I didn't. There lockout procedures say I pro will wait 15m and then leave if they are unable to gain access. I never received a call or email. Marlene said she would have to reach out to the "owner" and acknowledged that I didn't receive any correspondence. Marlena then put Rebecca on the phone. She didn't warm her or let me know Rebecca just popped on the phone. They messed up and they show zero empathy or customer service skills. Rebecca proceeded to tell me that she is sorry and that’s not how they do business and that I was overcharged 25 dollars and they will reverse it. However I will be charged 25 dollars for the reschedule. Once again I stated to her that the lockout procedures were not followed and I don’t believe a pro ever arrived. She rudely told me that the procedures were followed and there is nothing else she can do. She said I can't assist you further. I told her I wouldn't be so upset if someone just apologized that the lockout procedures weren't followed. She then told me she wouldn't apologize and there was nothing else she could do. I'm so annoyed and frustrated with how Maid Pro has treated me. I know they would not treat their other clients with such disrespect. The only reason I used the service is because I have chrons disease and I am left extremely tired. So I needed extra help with cleaning. What I don't need is to be treated like I'm less than dirt and talked to so disrespectfully. Especially since I was a paying customer. I have all my emails from MaidPro and plan to prove no one reached out to me. This company is discriminates and is very untrustworthy. I wouldn't recommend the company to anyone. And I plan to take this further. Customer service is big with me and this company needs to be retrained. Also I would like to point out the companies responses to non pleasant reviews even on this site. They are very dismissive and show no empathy.

They sent 2 people. They stayed like an hour and a half and the only thing they did was my kitchen and they didn't even do that well. Part of the problem is they perceived me as having to much stuff around which may be true. They were just very hard to get through to, they kept calling their boss. I was happy to see them go. They dusted every little thing like pottery but missed dusting by the tv. I had used another company in the past and when they sent somebody they were really good but I didn't like the idea that you had a different person all the time. They could have covered more than one room. They could have asked me what I wanted them to do and not called their manager. I liked that they came when I needed them to.

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I have used this company to clean my townhome for over 2 years. They always do a great job. Would highly recommend them.

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We have them come out every two weeks to clean our house. They're very friendly and we have 8 pets and they like our pets. They do a very thorough job.

MaidPro Baltimore are reliable, punctual, interested, do a thorough cleaning and the communication is good.

I accepted the fact that no one actually visited my home to see the house and areas to be cleaned before giving me a quote. But the initial cleaning left some things to be desired like an entire room not being touched, furniture not being vacuumed or moved to vacuum the carpet. The bathroom shower and floor weren't cleaned. The same cleaning person was sent to re-do the cleaning. It was a better job. The 2nd cleaning - same person. Failed to lock our front door. Fired them immediately. Then discovered dusty furniture throughout the house. We were never at any time offered to have a different cleaning person come out. I might have actually given them a chance had they made that offer. But they obviously did not need our business.