Len The Plumber, LLC.

The master plumber + drywall specialist of Len the Plumber were punctual, professional and went out of there way to assure our home was as neat and clean as when they arrived. They put down tarps to protect our carpeting, removed all of the trash from the job and kept us appraised of the progress. They even insisted we ocassionally look to see how it's going. They took extra care to assure the job was done in one day, that all plumbing fixtures were in full working order without any leaks, that the toilet and washing machine (which had been pulled) to do the tub/shower install were in working order with no concerns. In all we could not be more pleased with the level of service, professionalism and quality of final job completed received from Len the Plumber. We would highly recommend this company for anyone who wants quality service by true professionals.

The drain was plugged and started backing up into my basement deep sink. This was first noticed this morning. I phoned the Len the plumber office. My called was answered after about 5 rings and when I explained the situation and that I could not use my fixtures they scheduled me for a 0800 - 1200 appointment on the same day. Their office staff called about an hour and a half later to let me know I was on the schedule and they would call again when the tech was on his way. They called about 1030 to let me know he was. Brandon arrived just before noon and got right to work. He looked at the situation and wrote up the estimate. We agreed and he got to work. He had the snake system running by 1230 and had it cleared by about 1:30. He then replaced the cleanout cap which had broken (this was a very old cap) and proceeded to write up the bill. After a brief discussion about the price of the plug, they decided to comp it to ensure i remained happy with their great service to that point. They also offered a cameraman to come and run a camera through the drainpipe to ensure I don't have other problems. Overall: Fast, pleasant, professionals that kept me informed from initial call to cleanup.

It went very well they come often and use them when necessary.

Len The Plumber were very professional and made a good suggestion on the type of shut off valves which made it a lot easier for me to turn them on and off. They're reasonable and knowledgeable.

This is the fourth time we have used this company. Two times were for simple drain backups and once to replace a toilet. This last time was for a really big job-replacing our sewer pipes outside the house. because our yard is a hill they had to dig really deep. They removed some shrubbery as I had requested and carefully removed some plants for me so they would not get crushed. My front yard was a big mess but it would have been no matter who had done the work. They put back the soil they had dug out and carefully graded the hill to the level it had been. The people who work for Len the Plumber are the most courteous, friendly and helpful folks I have ever hired to do work for us. I would hire them again in a heartbeat.

he arrived on time. Got right to work and when finished went over all the parts and explained the new faucets features.

VERY professional, friendly, punctual and attentive to detail.

The guy came on time, worked hard all day, and installed a powerful new toilet that exceeded my expectations. Very professional. Did it so quickly and quietly I didn't even catch the guy's name! He also gave us a good estimate on the repairs we needed on our kitchen sink.

We found out there was a problem on Tuesday and they were here Wednesday to fix it. The service went very well.

I called that day and got an appointment he was nice and friendly and got the job done and cleaned up his mess. Will use them again

The pipe was not secured onto the house so I called them to fix it since it was under warranty and they said that it was under new ownership and that they felt they were not reliable and told me I should have taken care of it when the first owners were there.

Arrived as scheduled and very professional. The technician had to return to replace a defective part used in original install. This followup was easily scheduled and no charge under 6 month warranty. Everything works well a few months later. I do think they could offer more discounts on bundled visits, but that is my only suggestion. They are good value for the flexibility of having visit any day including weekends at no premium charge.

The system has been working well. I was pleased with the service they provided.

They are very efficient and prompt. I have used them for about 7 years. I have used them for things like water heaters and sump pumps. The workmen are very tidy and neat. They clean up after themselves. They are all licensed.

He didn't say too much but he worked like h*ll. I didn't compare the pricing but it was fair. The quality was very good.

They are very prompt and provide same-day service, which was the most important thing for this job. I have used them several times previously and they've always a great job.

I noticed a pipe leaking in my basement. I called Len the Plumber because we had used them before. They were very professional and gave me a window of time when they could come. They called before they came, and gave me the name of the plumber who would do the work. The man showed up on time and gave me a written estimate. I agreed to the work and he performed it well. He was very professional and considerate. The work was completed in the time frame he had estimated.

MOST AWFUL EXPERIENCE EVER

It went very well. They were also the ones who told us to immediately call our home owner's insurance company because they were pretty sure that it would be covered under our policy.

I called Len the Plumber because I saw an ad from Angie's List including a senior discount. The price at the end was moderate but I never got the senior discount because the person who came out told me they didn't know anything it. The issue seems to be mostly resolved but there's still some leaking under the faucet. I'm not too thrilled about using them again after these issues.

Mr. Little and his apprentice replaced copper piping coming into our house at the main line coming into the house, we had to coordinate with the town to shut off our water so that our main shut off could be replaced as well as the regulator and secondary shut off. They replaced a few T junctions and we also had them replace and correctly fit the expansion tank on our water heater since it was failing. The work was done fast and they did a thorough job that looked good when finished. They put booties on when coming into the house and explained the work to us when completed. They were very nice and professional and I would hire them again in the future if need be. The only caveat I have is in regards to the company itself...I wanted quotes at first and was told there was a fee if they did not do the work, when I said never mind to the estimate they said they'd waive the fee. They did end up being 50$ cheaper than another local plumbing company.

Their work was absolutely excellent. I am so pleased with the plumber they sent out. I would definitely use them again.

A Len the Plumber repairman came out to fix a 4 year old toilet that would not stop running. The man quoted a price of $182, and said he needed to replace not just the fill valve (the problem), but also the supply tube because otherwise "it would be hard to make everything line up." Although it seemed like a lot of money to pay for the problem, I had him do the work and paid him. A few weeks later, I had a Len the Plumber repairman come out again to fix a clogged basement drain. After he snaked it ($239), I asked him to look at the stopper in my 4 year old bathroom sink because it no longer went up and down. He did, and he said that the ball rod had broken and rotted off. He said that in order to fix it, he would have to replace the entire assembly because it was hard to find the individual part (the rod). He said "it would be like finding a needle in a haystack." He quoted a price of $187 if he did the work that day, or $287 if he came back to do it another day, because that would be a new service call. Because it was so expensive, I told him not to fix it. The next day, I went to Home Depot with my broken rod, and asked the salesman if they sold replacements. He handed me a ball rod identical to the one I had. It cost $6.87. I went home, took out the old part, and put in the new one. It took me about 2 minutes (and I am about as technically challenged as they come). I wrote a letter of complaint to Len Bush, the owner, about my extreme displeasure with this experience. He did not respond. I will never use Len the Plumber again, and I would not recommend them to anyone. The actions of the employee and his excessively inflated quotes were appalling. In addition, the fact that the owner didn't bother to respond indicates to me that this type of pricing is not unique.

Len the Plumber gave us a ridiculously high estimate. Thankfully, we obtained 3 other estimates and had the work done by someone else.

I sent an email inquiry to Len the Plumber. They only send a service tech to the house after calling to confirm the appointment time. This is good if you keep your phone charged. They called 10 times in one morning. They did not show up when I scheduled them because they were not able to contact me directly that morning. This is a sound policy for a business but was a painful process for me because I was waiting at the house all day. I was unable to reschedule for that day or the next. They ended up coming out the next week. The tech was able to provide a quote in about 20-30 minutes by referring to a price guide he had. In other words, there was no room for discount or haggling of any sort. THE ESTIMATE COST MONEY - $50 just to have them show up. They deduct this from your total should you choose to use them for the work. (Although if I wasn't looking for it, or mentioned that I noticed it was not discounted, I would have gotten charged full price) I got an estimate on a sanitary leak and a gas leak. A few weeks later, I called back to arrange the gas leak work to be performed. The tech showed up on time after the early morning confirmation call. He performed the work quickly and with no disturbance to the residents or surroundings. He performed a soap test and provided advice about the dated stove. He was willing to help adjust some pieces on the stove to improve safety and functionality - a good bonus here. He wrote up the invoice on the spot. It needed to be revised once I pointed out the Estimate discount. Have not had any problems since.