This was the most unprofessional company I've hired in a long time. After buying the Groupon deal I scheduled an appointment for May 14 from 9-11am. During this time I called to verify the appointment and was told the technician would call me, which he didn't do. At 11am I called again to ask why the technician didn't arrive, and was told he would call me. Again, he didn't call. After waiting 3 1/2 hours, I called and rescheduled. That evening the technician called me at 6:30p and said he was on his way! I told him that I had already rescheduled, and magically he saw that in fact the schedule had changed. Today, May 25th, was the rescheduled appointment. I had scheduled the appointment for the morning, but we were around the house anyway so didn't mind waiting. About 3:15 the technician called to say he was on his way and would arrive in 45 minutes. Shortly after 4pm he called again to say that he would not be coming because he thought my house was somewhere else. He said I could either wait until sometime tonight and he *might be able to come by, or to reschedule again. At this point I was very upset with him and asked why make an appointment if he couldn't keep it, to which he told me that he was only one man and that he can't do everything. After cutting me off, he told me to call the company and resolve the issue with them. Of course when I called the company to try to resolve this issue, nobody was around to answer the call.
Description of Work: The company was hired through a Groupon deal to clean the air ducts and dryer vent. After the technician failed to show up for scheduled appointments twice, I'm currently seeking a refund from Groupon.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Brittany B.
04/2013
1.0
air duct cleaning
+ -1 more
Please don't fall for this company's cheap deals like I did. I called in March to schedule my appointment for Duct Cleaning and Dryer Vent Cleaning for Saturday April 27th between 2pm and 4pm. I even called a few days before the appointment to confirm it. I was at the house waiting on that Saturday for two and a half hours and finally I called at 4:30pm when I still hadn't heard from the company. They dogded my problem by passing the phone to multiple people in their call center and then told me they would call back when they got in touch with the technician. I waited 30 minutes and tried calling back multiple times with no answer. I tried calling again Sunday Aprl 28 and they said they had put us on the schedule for Sunday between 2pm and 4pm (without calling to ask if that was even ok). I waited around yet again from 2-4 on Sunday and never heard back. Around 4:30 on Sunday I tried calling again multiple times and no answer. It's pretty infuriating to be treated like this and waste two afternoons in a row waiting on a company that probably never planned on showing up in the first place. TERRIBLE.
Description of Work: I attempted to have my air ducts and dryer vent cleaned, but the company was a no call-no show two times in a row.
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Service Categories
Air Duct Cleaning
FAQ
It'S Duct Time is currently rated 1 overall out of 5.
No, It'S Duct Time does not offer free project estimates.
No, It'S Duct Time does not offer eco-friendly accreditations.
No, It'S Duct Time does not offer a senior discount.
No, It'S Duct Time does not offer emergency services.
No, It'S Duct Time does not offer warranties.
It'S Duct Time offers the following services: Residential & Commercial Air Duct Cleaning.