Insurance Claims Specialist, LLC.

Simply put, hiring Insurance Claims Specialist, LLC was one of the most important decisions we made in getting our roof damage resolved. We are responsible homeowners with a strong track record of maintaining our house and property, as well as making sure we have proper insurance coverage. But when weather damaged our roof and our insurance provider denied our claim, we found ourselves in uncharted territory. The process with the insurance provider was daunting, confusing, lengthy, stressful, and not transparent. We were kept at arms length and passed through multiple reviewers. They sent a third-party engineer who showed up unannounced, spent very little time inspecting the damage, and then submitted a report that had numerous factual errors. That report then became a baseline for the insurance company! We were buried in red tape and going in circles. Wayne was able to quickly step in and, using his extensive expertise and knowledge of the regulations and insurance process, got right to the point. As a respected, experienced adjuster, his analysis and steadfast conclusions carried weight. In what could have been a disputed claim that may have taken years to resolve, he cut through the red tape and was able to resolve the matter in our favor within months. In a world where home owners are kept at arms length and treated with skepticism, Wayne was treated with respect as a knowledgeable expert whose views were grounded in experience. When he spoke, people listened. Wayne was very candid and responsive to us. He kept us out of the process details and acted as our representative, while keeping us appropriately informed. He made the process much less stressful! He got the right people to listen and move forward with the right decision. Again, one of the best decisions we’ve made. We highly recommend Insurance Claims Specialist, LLC without reservation.

Pending actual repair, however, in the middle of a pandemic and the winter season, the hope of the new roof, (assets secured through this claim specialist from our insurance company that we were not able to coordinate on our own), is in sight! We had a true advocate with real results.

I used ICS and Wayne Frazier for my home insurance claim. I had a smoke loss caused by a neighbor's fire. By the time it was done, Homesite Insurance had completely gutted the inside of my house and replaced the roof as part of code upgrade coverage. They paid around $250,000 (including ALE in a sweeeet luxury pad at Icon Rotunda). Context: My neighbor on the other side of the fire got two coats of paint from USAA. Two coats of paint. Wayne did an amazing job. He got my claim a quick and fair resolution. I trusted him to find every dollar my insurer owed. I also valued his candor. He called things like he saw them. If he didn't think the insurer owed something, he didn't ask for it. He was experienced, expert, and professional. I will definitely use him again if I suffer another insurance loss.

My insurance company was giving me the runaround about my claim. They wanted to do patch work repairs. I did not accept their original settlement. I hired Mr. Frazier to intercede for me. I got a new roof and new siding all around. It took a while for the process but I am 1000% satisfied with Mr. Frazier’s perseverance and workmanship of the contractor that did the repairs!!!

It is astounding how much our homeowners insurance paid for our roof replacement after the private adjuster, Insurance Claims Specialists, took on our claim. As a result, the insurance company paid almost 50 times their original estimate. I highly recommend Insurance Claims Specialists to anyone who thinks their inlsurer is low-balling!!!!!

Fantastic! No one else in the world could have done what Wayne achieved. I highly, highly recommend him. Extremely responsive, professional, expert in the industry - could not ask for more.

Wayne at Insurance Clams Specialist was an amazing partner. I couldn't be more pleased with the results he was able to attain with my property damage claim!

My house had wind and hail damage to the roof and siding. A claim was placed with our insurance company but they denied it and claimed that none of the damage is covered. I then got Insurance Claims Specialist to take a look at the damage and subsequently to represent us with the insurance company. Because of the work done by Insurance Claims Specialist the roof ended up being covered at 100% and a good portion of the siding was also covered. Insurance Claims Specialist did a fantastic job for me and I highly recommend them! They are also extremely easy to work with.

Our property was broken into and badly damaged. Initially, our insurance company did not offer nearly enough to cover the damages. But, then we contacted Insurance Claims Specialist, LLC, and started working with Wayne Frazier who has proved invaluable to our insurance claim process. Not only is it a relief to have someone so knowledgable to guide you through what to expect, but he has also negotiated wonderfully with the insurance company to get us a fair settlement. Wayne is always very responsive and will work tirelessly on your behalf. His service has been truly outstanding, and I can’t recommend him enough!

This paper provides a testimony regarding our Licensed Public Adjuster, Wayne Frazier of Insurance Claims Specialist, LLC. We retained Wayne and his Public Adjusting Firm to ensure we were properly protected and properly paid for our Homeowner’s Insurance Claim for property damage we suffered to our home from a Wind Storm and Hail. A tree fell on our house in January 2017. We called our insurance company immediately to file a claim. The insurance company provided a hotel for us and our pets, as the house was not habitable. Within a few days, an adjuster from our insurance company came to assess the damages. We had no idea as to whether their proposed estimate was adequate to cover all rebuilding costs. We were astounded at the difference having Wayne, from Insurance Claims Specialist, LLC., involved would make regarding everything that our claim involved that we had no idea about. We liked the work that had been done on a neighbor’s home and contacted their contractor. The contractor brought to light that they believed we were given a very low estimate of the costs involved by the insurance company. We signed an agreement with the contractor and shortly thereafter they recommended we hire Wayne Frazier of Insurance Claims Specialist, LLC., a licensed Public Adjuster and Insurance Appraiser, to help guide us through the insurance claim process to include rebuilding, personal property loss, and reimbursement for additional living expenses which would be incurred. This was valuable advice as we later learned. We had the opportunity to meet Wayne Frazier almost immediately and he provided us with advice based on his many years of experience and immense knowledge regarding insurance claims and property damage. We felt very comfortable with his credentials, including his experience, knowledge, education, compassion and professionalism. Wayne went right to work, first negotiating with the insurance company for a more suitable place for us to stay. He also worked on challenging the initial estimate provided by the insurance company, finding more and more damage to our house - things we did not even know were affected. This included the need for obtaining an expert company to handle asbestos removal and cleanup. He also helped identify personal property, both salvageable and unsalvageable, doing an extensive inventory (required by the insurance company) for which we were able to seek recovery. As well as guidance and assistance with our Additional Living Expenses and how that works. Wayne is outstanding, having in-depth knowledge of the insurance policy, claims process, property damage assessment, estimating and rebuilding/repair requirements. A good example of this was the over 50-page counter proposal of the work that needed to be done in order to rebuild the house as it was prior to the tree falling on it. The document was very detail-oriented. He was a persistent negotiator through the whole claims process. We trusted Wayne completely. In trying to close the claim, he guided us as to what additional documentation would be needed so that reimbursement could be obtained for Additional Living Expense and Depreciation. In the end, our homeowner’s insurance claim went from the insurance company original offer of about $50,000 to well over $300,000 total, due solely to our Public Adjuster. We highly recommend retaining Wayne Frazier and his Public Adjusting Firm, Insurance Claims Specialist, LLC. when facing any type of property damage insurance loss. He is experienced, knowledgeable, compassionate and professional. Without question, we would hire Wayne and his firm again without hesitation. Carl & Sandra Markowitz Pikesville, MD

Insurance Claims Specialist, LLC was able to prove that there was not an exact match for my current siding. This proved that the entire house needed to be resided. My initial claim was increased by over $28,000 for the additional work that needs to be done to my house.

The $54,000 was approved in letter from my insurer and now working with siding company.