Empire Today®

They did excellent.

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They were excellent.

THE PRICE AND QUALITY OF THE CARPET WAS GOOD. THEY WERE VERY PROFESSIONAL. I DID HAVE TO CALL THEM A FEW TIMES, BUT THEIR FOLLOW UP SERVICE WAS GREAT. THEY ALSO PROVED TO HAVE A GOOD WARRANTY. I HAVE ALREADY RECOMMENDED THEM TO FAMILY AND FRIENDS.

DO NOT TRUST ANYTHING THIS COMPANYS SALES PEOPLE TELL YOU. WE WERE TOLD WE WERE GETTING THE 1 YEAR, NO PAYMENTS, NO INTEREST DEAL. BUT WHEN THE INSTALLERS SHOWED UP, WE WERE TOLD THAT THEY "DIDNT HAVE PROPER PAPERWORK," SO WED HAVE TO PAY BY CREDIT CARD TO GET OUR CARPET, BUT THAT WE COULD CALL IN TO SWITCH IT OVER. ON CALLING IN, BOTH THE SALES AGENT AND HIS SUPERVISOR REFUSED TO HELP, SAYING THEY HAVE A POLICY AGAINST SWITCHING PAYMENTS OVER. THEY WOULD NOT TAKE THE SIMPLE STEP OF ISSUING US THE FINANCING AND CREDITING OUR CREDIT CARD ACCOUNT. AND WHEN WE TOLD THEM THEYD LOSE A CUSTOMER AND WED FILE A REPORT, THEY SAID "WELL GET CUSTOMERS ANYWAY, SO DO WHAT YOU WANT, WE DONT CARE."

SEVERAL EMPLOYEES CAME OUT FOR THE BLIND SELECTION, AND EVEN THOUGH THE WINDOWS WERE MEASURED TWICE, IT WAS NOT NOTICED THAT THE BASEBOARDS WERE IN THE WAY.

THIS COMPANY DID A FABULOUS JOB INSTALLING MY NEW CARPET. I HAVE USED THIS COMPANY A FEW TIMES, AND THEY HAVE NEVER LET ME DOWN. THEY ALWAYS TAKE CARE OF BUSINESS.

I THOUGHT THE COMPANY DID A VERY GOOD JOB AND THE WORK WAS COMPLETED ON TIME. EMPIRE HAD VERY GOOD WORKERS DO THE JOB, AND THEY CLEANED UP AFTER THE JOB WAS DONE.

I LIKE MY CARPET AND IT IS GOOD CARPET. THE INSTALLERS HAD TO COME BACK OUT AND REDO TWO SEAMS. THEY LOOK BETTER, BUT I CAN STILL SEE THEM WHICH I DO NOT LIKE. THEY DID MOVE MY LARGE FURNITURE BACK INTO THE ROOMS FOR ME AND CLEANED UP ANY MESS THEY MADE.

THIS IS AN INEXPENSIVE COMPANY. WHEN THEY INSTALLED THE NEW CARPET, MY DOG GOT STUCK ON THE SEAM AND RIPPED IT OUT. THEY CAME BACK OUT AND FIXED IT IMMEDIATELY AND DID NOT CHARGE ME ANYTHING.

MY OVERALL EXPERIENCE WAS PRETTY GOOD. THE ONLY PROBLEM I HAD WAS IT WAS HARD TO COMMUNICATE WITH THE MEN WHO INSTALLED MY CARPET. THEY DIDNT SPEAK A LOT OF ENGLISH, SO WHEN THEY WERE DOING SOMETHING THAT I REALLY DIDNT LIKE, THEY DIDNT UNDERSTAND WHEN I WAS TALKING TO THEM.

I HAD THEM INSTALL CARPETING, BUT THEY DID NOT BRING ENOUGH AND HAD TO COME BACK ON ANOTHER DAY TO FINISH THE JOB. IT WAS NOT A MAJOR PROBLEM, MAYBE JUST A COMMUNICATION GLITCH ON MEASUREMENTS.

THE COMPANY CAME OUT A COUPLE OF DAYS LATER AFTER I CALLED. THEY HAD LOVELY ATTITUDES THEY LAID MY CARPET HOWEVER IT DOES NOT LOOK OVERLY PROFESSIONAL BUT IT WILL DO.

I THINK EVERYTHING WENT VERY WELL INSTALLATION WAS GREAT SALESPERSON WAS GREAT IN HELPFUL IN SELECTION FOLLOW UP CAME ON TIME QUICK AND DID A GOOD JOB.

THEY DID AN EXCELLENT JOB, AND WERE PUNCTUAL IN ARRIVING. I BELIEVE THEY WERE VERY PROFESSIONAL, AND THEY ARE A COMPANY WORTH USING. I RECOMMEND THEM TO ANYONE.

THE SALESMAN NEVER SHOWED, HOWEVER COMPANY PROVIDED LARGE DISCOUNT. WHEN THE SALESMAN SHOWED, HE PROMISED WORK FOR NEXT DAY. THEY WERE PROMPT AND COMPLETED WORK IN ONE DAY.

SALESMAN SCHEDULED OUR APPOINTMENT IN A TIMELY MATTER. THE INSTALLERS DID NOT HAVE SUFFICIENT MATERIALS TO COMPLETE THE JOB AND LACKED AN ATTENTION TO DETAILS WHICH LEFT A LOT TO BE DESIRED RELATING TO THE QUALITY AND CRAFTSMANSHIP OF WORK. AFTER COMPLETION OF THE JOB THERE WERE SEVERAL ATTEMPTS TO CONTACT THE SALESMAN TO PURCHASE SOME ADDITION MATERIALS. THE COMPANY WAS UNRESPONSIVE.

EMPIRE WAS ABLE TO SPEEDILY INSTALL NEW CARPETS NEEDED. HOWEVER, UNDER PRESSURE, IT APPEARED THAT THE INSTALLERS WERE CUTTING CORNERS LITERALLY. A LARGE PORTION OF CARPET WAS HAPHAZARDLY TRIMMED; ON STAIRWAY, THE CARPET WAS NOT TUCKED IN; INSTALLERS WERE IN A HURRY AND DID NOT REMOVE ALL THE TRASH CREATED FROM THE INSTALLATION. REFUSED TO RETURN CALLS WHEN WE COMPLAINED OF INADEQUATE JOB PERFORMANCE.

THEY WERE QUICK AND DID AN EXCELLENT JOB. CARPET WAS PUT IN JUST A FEW DAYS AFTER ORDERING IT. THEY BROUGHT THE SAMPLES TO OUR HOME SO WE WERE ABLE TO SHOP AT HOME.

I WAS HAPPY WITH THE OVERALL SERVICE OF THIS COMPANY. I HAD TROUBLE DECIDING BETWEEN HARDWOOD FLOORING AND LAMINATE AND THE SALESMAN WAS VERY HELPFUL IN HELPING ME MAKE MY DECISION. I ALSO FLIP-FLOPPED ON MY DECISION SEVERAL TIMES. AGAIN THE SALESMAN WAS PATIENT. THE INSTALLATION OF BOTH CARPET AND FLOORING WENT SMOOTHLY AND THE LABORERS WERE PROFESSIONAL.

THE OVERALL EXPERIENCE WAS GOOD. THE SALESPERSON WAS PROFESSIONAL AND PUNCTUAL. HE PRESENTED MANY CARPET SAMPLES BASED ON YOUR NEEDS AND WANTS. THE CARPET WAS INSTALLED WITHIN FIVE TO SEVEN BUSINESS DAYS BASED ON THE AVAILABILITY OF THE CARPET. THE INSTALLERS WERE PROFESSIONAL AND COURTEOUS. WHEN A PROBLEM OCCURRED WITH THE CARPET INSTALLATION, THE COMPANY WAS IMMEDIATE IN THEIR RESPONSE TO THE REPAIR. THE ONE CONCERN WAS THE PRICE OF THE CARPET. WE PROBABLY SHOULD HAVE RESEARCHED TO SEE IF WE WERE PAYING TOO MUCH BUT THE QUALITY OF THE CARPET WAS EXCELLENT.

STARTING WITH THE ORIGINAL ESTIMATION AND SELECTION GUIDE, WE FOUND THE COMPANY TO BE VERY PROFESSIONAL AND KNOWLEDGEABLE. UPON OUR SELECTION THE INSTALLATION PROCESS WAS FAST, EFFICIENT AND PROFESSIONAL. THERE WERE NO NEGATIVE OUTCOMES TO REPORT DURING THE INSTALLATION PROCESS.

CONTRARY TO THEIR CLAIMS, I DID NOT RECEIVE THE PROMISED NEXT DAY SERVICE. IN FACT, MY ORDER FELL THROUGH THE CRACKS DUE TO THE INCOMPETENCE OF THE SALES REPRESENTATIVE. CUSTOMER SERVICE LEFT A LOT TO BE DESIRED, IN FACT THERE WAS NO SPECIFIC CUSTOMER SERVICE CONTACT NUMBER. IT TOOK SEVERAL DAYS TO RESOLVE THE MATTER AND TO GET THE CARPETING DELIVERED. HOWEVER, ONCE IT DID ARRIVE, INSTALLATION WAS FAST AND PROFESSIONAL.

WAS ABLE TO GET AN APPOINTMENT IMMEDIATELY. ESTIMATOR CAME AND ESTIMATED 60 YD BUT ORDERED 63. ONLY ONE INSTALLER WAS SENT BUT HE WAS HARD-WORKING. CARPET AND PADDING QUALITY AND PRICE WERE REASONABLE. CHOICE OF CARPET WAS LIMITED.

I WOULD RECOMMEND THIS COMPANY TO MY FRIENDS AND NEIGHBORS BECAUSE THEY WERE VERY GOOD, THEY WERE NEAT, AND I FEEL LIKE THEY DID A WONDERFUL JOB, I WAS VERY PLEASED.