Elite Pools

unknown

fine

Their service was unsatisfactory.

everything went great

Very easy to work with, creative and we never got that up-sell feeling. They provided several upgrades to us at their cost (which I confirmed with my own research). At our request, they did the shell and rough grading in the Fall, 2009, then completed the build in Spring 2010. We had a separate hardscaper in to build an extensive retaining wall over the winter, and Elite worked very well with them. The result is beautiful and we have had no material issues with the build. When the computer board in our Pentair controller died, Elite was able to provide a replacement board to us that actually included and upgrade. No extra charge.

They did the work in one day. There had three guys but I still didn't know how they got it done so fast. I was very pleased with the work. I was pleased with the price and the work was beautiful. The owner was very cordial and very straightforward. I have nothing bad to say about it. I had bathroom tile that cost me $5,000 and this was considerably more tile..

Very nice to deal with. Very good price. Absolutely love it. Mike was our salesman and he was very creative with the design came out with spray paint and drew it in our backyard so my wife could see it.

Elite Pools initially came to my attention through our landscaper. We were new to the area, and the landscaper we initially hired was interested in providing us with the pool and the hardscaping (patio, retaining wall) that we wanted in our backyard. They introduced me to the owner of Elite Pools, Michael Shaffery. Our pool installation began in late October. Mike immediately impressed me on a couple of fronts. First, he is more than just the head of his company. He is involved with the customer. He met with me several times and definitely listened to my ideas. Second, his sales approach is a soft one. I never felt pressured or rushed to make a decision. Finally, his pricing is very competitive and includes many important pool components. These three things made me feel good about my decision to go with Elite - - and at this point, 90% of the way to completion, I still feel that I made the right decision. Pool installation occurs in a number of phases which (as best my memory serves) included excavation, putting in the rebar that holds the structure of the pool, spraying the concrete in to create the form, plumbing and electric, installation of the tile and coping. Our pool is not yet completed, but we are close to done, and I will report again when the plaster is done and the pool is opened. At any rate, I would describe the first four steps as absolutely flawless. The excavation went very quickly, and the rebar installation was done by a man was incredible - - he worked so hard and quickly and just had a terrific work ethic. The people who did the plumbing were equally impressive!!. Everyone who came was friendly and professional and tried to be courteous (not blocking my car in the garage, trying to keep things neat, etc.). The last step that was done - - tile and coping - - seemed to go a little less smoothly, but it was hard given the weather at this point. On one hand, I felt that the employees that did this step were not quite as professional as the others . . .there was some "junk" left on the property, and when they went home, it wasn't always as neat as I might have liked. BUT, in the end - - the tile and coping LOOKS FABULOUS!!! The pool hasn't even been opened, and we've gotten so many compliments on the design and how great the stone looks. In addition, Elite helped in many ways that really weren't part of their job. I needed a bigger propane tank, which Mike arranged (and I've used the company he recommended for other things). I needed some fencing removed, which Mike arranged. I needed new fencing installed; Mike connected me with a great company for that. Demolition work needed to be done, and Mike arranged that. These little extras came for either very nominal charges or nothing at all. In addition, in the middle of this project, I ended up having a huge disagreement with the landscaper who was going to install the patio, and I had to fire the landscaper. This situation could have created a lot of difficulty for the pool company because in my case, they were working hand in hand. I hired a new company to install the patio, and Mike immediately established a positive working relationship with the company so that the end result was smooth for me as the customer. He also solved some tricky problems with retaining soil by offering some new suggestions that differed from those we had been exploring initially with the landscaper. These suggestions saved me money, and I think they look a lot nicer too! I think what I learned from this experience is that a pool is a big construction project, and it is key that there is a person who is willing to stand by their work, address issues that come up, and sticks to not just the letter, but the SPIRIT of the contract that you sign with them. Michael Shaffery is that kind of ethical person who cares about the reputation of his company and who goes above and beyond to make sure the end result is going to make the customer happy. It's really nice to be able to work with the owner of the company as opposed to a sales rep (which is what you get with most other high end pool companies). Our pool looks great, and I'm confident we'll be enjoying it very soon. We got a high end product at a fair and reasonable price.