Craig's Customs

Bob Hannon was our estimator. He visited, measured, gave us options and ideas, and then took our selections and produced an estimate. He was on time for all his appointments, and prompt with his responses. Good communication. After we signed the contract, the installer visited to do final measurements. The material was ordered, and delivery and installation was actually a few days earlier than they estimated. We had a rather tricky situation with our gate placement, but they came up with a really elegant solution. We are extremely satisfied with everything they did.

We have a slate roof and copper gutters that were damaged badly in February. The slate tiles had snowguards attached, which were dragged down by the 38" of snow, taking over 80 tiles and the gutters down with them. We were away for much of March so we waited awhile to file a claim. Craig's Customs came out last month and gave us a prompt estimate which was significantly more than the insurance company first estimated. As it turns out, the insurance company came out in the rain and didn't get a good look at the damage. Craig dealt directly with the insurance company, who quickly agreed to his price. After they agreed he ordered the parts and was out within a couple weeks working on the roof. I can't say enough good things about Craig. He does beautiful work - the roof and gutters look better than ever. He really went over and above the call of duty. For example, he moved existing tiles around to make the color pattern seem more uniform. He repaired a long length of rotted fascia board for free. He went back and rewelded a piece of the copper gutter because he didn't like the color of the original weld! I never would have noticed that - not in a million years. He treats the house as if its his own. In fact, the work spanned a weekend so he came over early Sunday morning and took down the ladders and scaffolding so we wouldn't have to look at it all day. Wow. I was so happy I've already arranged for him to build a deck on the back of the house this summer.