Bob's Overhead Door Repair & Service Inc

My wife hired this company while I was away on business because one of our dogs was almost crushed by the old models. After returning home and using for 2 days one door malfunctioned. When calling this company they stated their policy of charging $120 per visit to return and fix the issue. With a call to upper management I was able to get them to waive this charge. Now 7 years later a had the other door fail and in inspecting their work found the drive rail had been installed with no blocking and was screwed directly into the drywall only. I call to inform them of the shoddy installation which they denied doing and they cited the same policy of $120 for a visit plus materials to fix the problem. I took pictures of the bracket installed in the drywall and the hole it caused. There was a clear outline of an old metal bracket attached to the studs from the original door that they didn’t use and discarded. I was able to fix both door by adding the necessary blocking but will never use this company again. Even though the event were years apart, 2 strikes are enough!

We had an entire new garage door opener installed along with a keypad for outside. We chose one of the higher end models for the battery backup. John was great again. He fixed our issue right away, but we ended up replacing the opener anyway. He didn't force us into the purchase, in fact he recommended waiting until the current opener died. My wife and I opted to replace it since we have had trouble in the past, just so we don't have to worry about it anymore. Work was completed quickly and John cleaned up the area as if he had never been there. We would recommend Bob's and would use them again in the future if needed.

We had what turned out to be a simple repair. Some routine maintenance also ended being performed to make better use of the garage door. We had thought we would end up needing a whole replacement of the motor, etc. but were told that wasn't necessary. Our technician was punctual and very professional. He did not try up selling new parts or convincing us to upgrade our our entire unit. He simply fixed the issue and said when the time does come to call us to replace the motor etc (he even provided a cost estimate). This turned out to be a small job, yet they treated as if it was their only job. Many places would have just upsold a new product on the spot, instead of keeping the customers money in mind. We would recommend Bob's for any garage door needs.

Danny (sales) came out and showed me three different ranges of doors (custom, high priced to he very basic). He was very professional in giving his input, and let me choose the style I wanted. He even took a small piece of the new siding back to the office to make sure the company's color would be a good match -- and emailed me the color shots and we discussed the best color option. Clopay's color worked perfectly with the CertainTeed siding - and with the ivory trim separating the siding from the door you can hardly notice it is a slightly lighter shade. I love the new door style, the color, the overall look -- who would have thought someone would be happy over a garage door? Well, when you're paying out hard-earned money, the answer is ME!! Installation was just completed Oct 5th. The garage door company was very understanding when I had to call and postpone the installation due t the delay of my general contractor completing his work. Bob's Overhead Door was excellent in working with me on this aspect. During installation, they opened up the 3rd box (4 panels, 4 boxes), only to find the inside panel was damaged. This was a manufacturer problem, and Chris (installer) told me they had to order a new panel. I have to admit, I think there was a hiccup on the office staff follow-up from the installer's paperwork (I saw where Chris noted the problem and what was needed on the receipt I signed the day of installation). I think the office staff forgot to follow up and this was the only problem I encountered. After waiting 2-3 weeks and not hearing from them, I contacted the company via email. I received a reply from Erin (president) that evening and I received a phone call the very next business day telling me the day they would be out to install the new panel. They replaced the panel this week, on the day they promised -- and they even arrived early! Chris then showed me what needs to be lubed (every 6 months or yearly) and gave me a can of 'door lube spray' to do this minor maintenance. Both visits by Chris were exceptional -- he was polite, cleaned up any leftover mess, and went over the operation using the new eternal remote and assured me to call if I had any problems or questions. He even advised me to call them within one year to have them come out to do any free maintenance! He has put in an order for touch up paint for me, so will see how that request plays out. I'm sure that after this installation, that I will not have any problem with getting that can of touch up paint! Overall, I give this company an A for service. I did ding them for the office staff not getting back to me about the replacement for the damaged panel (IMHO, a customer should never have to call the company or a manufacturer's defective part- the company that delivers said part should be in touch with the customer) But their subsequent handling of my inquiry and completion of the job left me with an excellent impression of the service this company provides. I would highly recommend Bob's Overhead Door to anyone in the Baltimore Maryland area!

Responded within the hour technician was at our home. Diagnosed the issue and able to fix right away

Really well. Chris is a great mechanic and kept me informed about the process the whole time. He was efficient, courteous and friendly...what more could you ask for?

It was great. Danny Bauer our salesman was awesome. No high pressure sales. He said it was important decision and to take our time. Really appreciated that. Most salesman would try to rush you since it is just a garage door but it is important to us to get the correct style and model within our budget. Chris was our installer and was on time, professional and very nice to talk to. He did an excellent job. He also replaced the bottom seal on our shed garage door too for $20. I would highly recommend Danny and Chris to anyone looking for a new garage door.

the squeak went away and I now have a keypad to open the garage door!

That was good. They came out earlier and attempted to fix it and they did fix it but then it broke. There was something more fundamentally wrong with it so they replaced the whole apparatus. The door they kept but the motor and everything, they replaced and they deducted the previous service call so I thought that was fair. It wasn't cheap but the fact is that they rebated me. The door lasted 10 years and hen it broke. I think the main thing was that they were honest and fair. They kept me posted on what was happening.

Salesman was great, service was prompt and they did a great job!

Could not have gone better! Kasey was friendly, knowledgeable, and flexible with scheduling the service. There was no charge for the initial consultation and the entire service came in at a very reasonable price, less than I had anticipated. My old garage door was broken and dangerously collapsing, plus there was a disabled car in garage. Kasey was able to take the old one out and put a new one in without any trouble in 90 minutes.

The installer tackled the job like an experienced professional. The broken parts looked like the door was dead...really. He was congenial, and so proficient with the job. We admire "John"for his knowledge and ability. It was a great experience! Hubby called late on a Thursday afternoon and John arrived promptly as promised on Friday. Wow. Totally, WOW. A GREAT EXPERIENCE with this company.

Never happened! Called to schedule an estimate and was told that the person who does residential estimates wasn't there today, maybe had the day off. The person called me back the next evening and scheduled estimate. He was 30 minutes late so I called his cell to make sure he was coming. He called back and apologized and said was on his way. Gave me his business card but left no brochures to review. Told me I would get my estimate that evening. That was 3 days ago and I am still waiting for the estimate. I called his cell phone the next door inquiring to ensure he had the correct email address. No reply! We went with another company we found on Angie's List.

Awesome, Would consider using the company again for other issues. Pleasant, reasonable, and friendly.

Deb, the Office Manager responded to my email request the next day and scheduled an appointment that was convenient for me. John, the Mechanic arrived on time. He was very attentive while I explained the problems with the two garage doors. One of the two doors was screeching and unbalanced to the point where it would come off its tracks. The other door (less seldom used) needed routine maintenance. John knew right away what to do. He replaced four pulleys, adjusted the wiring to balance the one door and tested it several times to make sure that it was opening and closing properly. Then he oiled and greased all the moving parts on both doors. He was very quick and efficient in getting the job done right ... the first time.

On time, fast did a great job. Doors working like new.

Fantastic job. They called well ahead to say he would be a few minutes late, and that's what he was...maybe 5 min. late. How many contractors are that respectful of your time? He fixed up a pair of long defunct, derailed doors, circa 1945 to work beautifully for a very reasonable price. I'm proud to support hard working family owned businesses like Bob's Overhead Door.

The initial visit by Kevin on June 5, 2015 went great. Kevin spoke to my wife and she was impressed by his knowledge and customer service. Kevin provided an estimate and explained that it included not only replacing the broken spring but also fixing the track on the left side. I agreed to the $300.00 estimate and made a deposit of $120. Kevin said it would take two weeks to get the springs in. I didn't hear from anyone by the second week so I called on Monday the third week. I was told that I would get a call back but never did. I called the following day and was told that the springs were in and they would be out the following day. The following day a tech named Steven showed up with an apprentice. Steven went to the back yard to look at the garage door. I was on the front porch and could not be seen as Steven returned to his van with his tech complaining the whole time about the age of my garage door, and stated that he would have never sold the job to fix the door he would have replaced the old door with a new one. An how bad the current door was. I didn't want to embarrass Steven before he completed the job so I remained silent as he went on. They finished the job, after having to go back to the shop for forgotten supplies, and charged me $170.00 more then the original invoice, explaining that there was more work then originally intended. I examined the work performed, and they did in fact perform more work then the original estimate called for. Instead of the left side, they strengthened the right side as well. As he talked about the work they had performed he mentioned getting a new door and implied that it would have been better to do then to try and fix the old door because "it's still going to have problems" I explained that my name was not Rockefeller but he was more then welcome to buy a new door for me; until then I would fix the old one. I didn't dispute the additional charge, because additional work had been performed, but usually the additional work is discussed, along with the additional charges, before proceeding. I'm not sure I would have agreed to an additional $200. Flash forward 4 months and the door will no longer stay up on its own, nor will it close all the way. My wife wanted to call the company back, but I feel its more hassle then its worth. I will call another company when it's time to replace the door, and it will stay the way it is until then. I wouldn't hire this company again due to the unprofessionalism of the Tech and the bad attitude displayed. In all fairness this is more a review about the tech then the company, and even though the tech had a bad attitude, he seemed to take pride in his work and the work performed was done well. I may have caught him on a bad day. It's unfortunate, because it just left a bad taste.

The person they sent was very knowledge and friendly. He took the time needed to make sure it was repaired right and was happy to answer all questions.

Event was monitored by tenant. Tenant was very happy with the quality of service.

Arrived on time, thoroughly professional, explained problem clearly, offered helpful advice on how I could address future maintenance. I would definitely use this company again.

Bob's went the extra mile to make us happy

Very impressed. They came out in 2 days, the technician John was right on time. Very knowledgeable, friendly and professional. He made the repair and gave me some very good suggestions on my options. I would highly recommend these folks.

The team showed up on time and said it would be done under 4 hours and they were right on. They took down the old wooden door and all the associated hardware (I kept the old garage door opener as it was a couple years old--they recommended I keep it). They then put the new door together including the runners on the side, reattached it to the opener and then tested it. They made sure it worked well, sealed against the door frame, and then walked me through good maintenance practices for the door. They did a fantastic job, were timely, quick, and very professional. They removed all the materials and were on their way. I really appreciated them taking the time to explain how the door worked and how to best maintain it. I would recommend and I will use again if the time comes.

The garage door opener that was replaced was close to 40 years old, so I understood when Bob's told me that it would be unlikely to find parts to repair it. Everything was explained over the phone beforehand. The installer arrived withing the agreed upon time window and quickly did the installation. The installation was neat and he cleaned up and took the old equipment for disposal.