Mike Young gave us a quick and fair estimate to do the work. He committed to having the work done by the end of June. All the residents of the building were asked to remove their screens, which they did. He started the work late and then only partially finished the job. I received incredible pressure from the residents about when he would be coming, when they could put their screens back in, etc. I made repeated phone calls to Mike about the completion of the work. Most of the time, my calls were not returned. When I would finally reach Mike, he told me the ladder had broken, he was waiting for a part, the weather was not good, and so on. He promised several times that he would show up the next day but never did. After more than two months of calling and waiting, I finally canceled the rest of the job. Fortunately, we had not paid him for the work.
Description of Work: Clean 144 windows in a low-rise condominium building. Would be hand washed using ladders, outside only.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Response from ALL CLEAN WINDOW CLEANING/AAA
WE at All clean would never leave a customer in limbo.WE are not in the business of bad mouthing our clients but we will say that other issues arose that were not addressed by the member.In closing,we also informed them we would not be returning and also gave the number of a company that would do the work.
HOPE C.
03/2007
5.0
window cleaning
+ -1 more
JOB 1: FIRST THEY ARRIVED ON TIME AND READY TO WORK; ALWAYS A PLUS. MIKE EXPLAINED IN DETAIL WHAT THEY WERE GOING TO DO. MIKE ALSO GAVE US TIPS ON HOW TO KEEP THE WINDOWS CLEAN LONGER. JOB 2: GREAT.
Description of Work: JOB 1: ALL CLEAN CLEANED MY WINDOWS AND GUTTERS. AFTER THEY FINISHED THEY CLEANED THE SILLS AND THE FLOOR IN FRONT OF WINDOWS.($450.) JOB 2: THE SNOW CAME AND DESTROYED MY WINDOWS SO ALL CLEAN CAME AND DID MY SUNROOM OVER.($150.)
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Service Categories
Window Cleaning,
Handyman Services,
Gutters,
Gutter Cleaning
FAQ
ALL CLEAN WINDOW CLEANING/AAA is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 2:30 PM
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: 8:00 AM - 2:30 PM
ALL CLEAN WINDOW CLEANING/AAA accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ALL CLEAN WINDOW CLEANING/AAA offers free project estimates.
No, ALL CLEAN WINDOW CLEANING/AAA does not offer eco-friendly accreditations.
Yes, ALL CLEAN WINDOW CLEANING/AAA offers a 25% senior discount.
Yes, ALL CLEAN WINDOW CLEANING/AAA offers emergency services.
Yes, ALL CLEAN WINDOW CLEANING/AAA offers warranties.
ALL CLEAN WINDOW CLEANING/AAA offers the following services: WINDOW CLEANING, GUTTER CLEANING, HANDYMAN & LIGHT JANITORIAL.Pressure washing