As a trusted leader in the restoration industry, SERVPRO of Annapolis / Severna Park has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs.
Business highlights
57 years of trusted experience
Emergency Services Offered
Services we offer
Air duct, upholstery & carpet cleaning, biohazard remediation, mold testing & remediation, water & smoke damage.
We had a smell in our garage, probably from dog urine, so we called SERVPRO of Annapolis/Severna Park. After trying to rid the smell with numerous products, I was confident they could do it. They came and sprayed an enzyme that was supposed to kill the smell, then pressure washed the concrete floor and set up fans to dry and dehumidify the garage. Ran the whole set-up over the weekend. We came back on Monday and the garage still smelled of dog urine. I called them up and they sent out the same guy who did the estimate for service, Craig, to check it out. He agreed the smell was still present and used his black light to show positively, that there were still some spots indicating urine was still present on the lower walls of the garage. I told him I spent $750 to solve a smell problem "Like it never even happened" and he agreed to speak to his boss about what could be done. I was thinking they'd come out again and treat the places that were not treated the first time. What I received was an email of the contract stating basically that they don't guarantee to solve the problem and that they will not be held liable. I called Craig at SERPRO of Annapolis/Severna Park again and left a message- never heard a word back from him or the company. This is not a company I would do business with nor would I ever recommend them to anybody with an issue- go elsewhere. While I understand that there service is not guaranteed and that nothing is fool-proof, I expected them, for $750, to at least come out again and treat the places they missed the first time. Further, not having the decency to call and speak to me but instead emailing me a copy of the contract, is even more egregious. Nice customer service SERVPRO of Annapolis/Severna Park....
Description of Work: We had a smell in our garage, probably from dog urine, so we called SERVPRO of Annapolis/Severna Park. After trying to rid the smell with numerous products, I was confident they could do it. They came and sprayed an enzyme that was supposed to kill the smell, then pressure washed the concrete floor and set up fans to dry and dehumidify the garage. Ran the whole set-up over the weekend. We came back on Monday and the garage still smelled of dog urine. I called them up and they sent out the same guy who did the estimate for service, Craig, to check it out. He agreed the smell was still present and used his black light to show positively, that there were still some spots indicating urine was still present on the lower walls of the garage. I told him I spent $750 to solve a smell problem "Like it never even happened" and he agreed to speak to his boss about what could be done. I was thinking they'd come out again and treat the places that were not treated the first time. What I received was an email of the contract stating basically that they don't guarantee to solve the problem and that they will not be held liable. I called Craig at SERPRO of Annapolis/Severna Park again and left a message- never heard a word back from him or the company. This is not a company I would do business with nor would I ever recommend them to anybody with an issue- go elsewhere. While I understand that there service is not guaranteed and that nothing is fool-proof, I expected them, for $750, to at least come out again and treat the places they missed the first time. Further, not having the decency to call and speak to me but instead emailing me a copy of the contract, is even more egregious. Nice customer service SERVPRO of Annapolis/Severna Park....
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$748
Dan N.
01/2020
4.0
Overall they did a very good job. The work was done quickly and professionally, restoring my home to a livable condition. The price was higher than I would have expected but thankfully was fully covered by insurance - this might be a greater factor for me if that had not been the case. The claim process was very smooth requiring no action on my part.
Description of Work: Water damage cleanup in basement
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
MIchael P.
06/2017
5.0
They came out and did a review on May 22nd, I had some flooding in my basement and I was so impressed with Nick Whittles, he was prompt, pleasant, and professional. He was knowledgeable, experienced, and superbly qualified to resolved my situation. He listened, he learned, and he acted. I would highly recommend him.
Description of Work: Flooding in my basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
marc B.
05/2015
1.0
carpet cleaners
+ -1 more
Due to a water emergency this past Saturday, I contacted the Servpro Annapolis/Severna Park location and the experience is one I want to warn you all about. I called the office on Saturday morning at 8am and got the answering service who told me I would receive a call back. I then received a call back from someone at ServPro who told me the tech would call me when he completed his first job and I should expect him around noon. I then received a call from the tech, who told me he was on the way and arrived 11am. (So far so good). The reason for the service was that we had water in the basement from a crack in the freezeproof faucet that leaked when it was turned on. By the time the tech had arrived, I had already pulled most of the carpet up and removed the bulk of the wet insulation. The tech and his helper then proceeded to moved a few of pieces of furniture to another part of the room and then they lifted the remainder of the rug and cut out about 1/3 of the padding. They also removed about 7 feet of a baseboard (which was inflated on the invoice) and pulled up the tack strip in the affected area. The tech, then, using only a hammer proceeded to hit the wall in the baseboard area and make ?air? holes in the drywall. They then brought a big "shop vac thing" in and appeared to go through the motions of running it over the concrete, which was about useless as the concrete while damp had no standing water on it and the fans would dry it up in about 10 minutes. They then left 3 fans and a de-humidifier and said they would be picked up Monday morning. When I was provided with the original price, (which he worked up on an ipad), I was told I would be getting a copy sent to me by email, but as of Tuesday morning, I still didn't have a copy and only received the copy when I refused to allow the crew to pick up the equipment until I had the invoice and then miraculously it appeared within 10 minutes. During the time the tech was here, I was told that Servpro will be coming back to install the replacement padding, new tack strip in the the area it was removed, re-fasten the carpet and then shampoo it. I was lead to believe that was included in the price, but now I being told that the padding, tack strip, and carpet reinstall and shampoo are NOT included in the price and that they will bill the insurance company direct for that so I am trying to figure out what they actually did do for the $975? In addition, on the invoice, aside from exaggerated numbers as to square footage, I was also charged for treating the carpet both top and bottom with a microbial application. This was never done, yet I was charged for it. DURING A CONVERSATION WITH THE TECH, I WAS TOLD BY THE TECH THAT IN ADDITION TO HIS NORMAL HOURLY RATE HE ALSO RECEIVES A PERCENTAGE OF THE JOB TOTAL SO THERE IS CLEARLY AN INCENTIVE TO EXAGGERATE WHAT HE ACTUALLY DID. I have never felt so cheated by an organization that is supposed to be there to help in time of an emergency like this. They obviously take advantage of an individual in a vulnerable time of emergency.
Description of Work: Emergency Water services after cracked pipe
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$975
Carlton F.
10/2014
5.0
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
John P O.
07/2014
5.0
They did a very good job. They were on time and efficient. It didn't cost me anything.
Description of Work: I had a flood. Our roof leaked and destroyed the kitchen. They came out, took care of the water damage and cleaned it all up so that the contractors could come in and do the work.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Biohazard Remediation,
Carpet Cleaning,
Mold Testing & Remediation,
Air Duct Cleaning,
Water & Smoke Damage,
Upholstery Cleaning
FAQ
Servpro Of Annapolis/Severna Park is currently rated 3.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Servpro Of Annapolis/Severna Park accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Servpro Of Annapolis/Severna Park does not offer free project estimates.
Yes, Servpro Of Annapolis/Severna Park offers eco-friendly accreditations.
No, Servpro Of Annapolis/Severna Park does not offer a senior discount.
Yes, Servpro Of Annapolis/Severna Park offers emergency services.
Yes, Servpro Of Annapolis/Severna Park offers warranties.
Servpro Of Annapolis/Severna Park offers the following services: Air duct, upholstery & carpet cleaning, biohazard remediation, mold testing & remediation, water & smoke damage.