Mr. Appliance of Annapolis

Terrible customer service and value for money. My home warranty company asked me to get a quote including the broken part, the cost of the replacement part and the cost of labor for reimbursement. I called Mr. Appliance and they came out and quoted me $336.69 to fix my washing machine. I explained to the technician I needed that broken down to submit to my warranty company for reimbursement and he told me to call the office and they could do that for me. The office flat refused to break down the quote or their labor for me so I had to walk away or I wouldn't be reimbursed. Lesson learned: if a company will not break down their labor, they are ripping you off. Ended up buying the part myself for $43 shipped overnight and Youtube says it is a 30min repair for a DIY'er. So essentially, Mr. Appliance was going to charge me $300 (-their $99 "service fee") for 30 min of labor. THAT, folks, is why we always ask for breakdowns of labor. Mr Appliance: I will be GLAD to revise this review if you refund my service fee. RIP OFF!

It did not go well, and my dryer is still not working properly. The technician came out on 20 December and conducted a diagnosis, charged me $89, and referred the work to a technician, who was supposed to come to my home on 22 December. After staying home from work and waiting several hours for the repairman, I called the Mr. Appliance of Annapolis and was told that the van was in a wreck and that they would have to call and reschedule. No one ever contacted me to reschedule. I left several messages and even completed the customer satisfaction survey they sent me. Either no one read the survey or listened to the messages, or they just do not care. I finally got through to someone on 29 January and was told that the vehicle was still not repaired and that they were no longer providing that service. When I voiced my concern over lack of communication, she said someone left a message on 28 December, but I did not receive a call or a message.

Bought a new one