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31 years of trusted experience
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Reviews
4.07 Reviews
Showing 1-7 of 7 reviews
Colin M.
08/2015
electronic repair
+ -1 moreunknown
Description of Work: I purchased a camera from them. They don’t like to honor their extended warranties.
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MIchael P.
02/2015
computer repair
+ -1 more1st TOTALLY UNACCEPTABLE! 2nd The Black male was totally RUDE! 3rd-The Options are both OFFENSIVE & COUNTER PRODUCTIVE! 4th- I left the store and will now wait for notification and a replacement! Again, I will have to return to Best Buy. Keep in Mind that the replacement I requested to replace the DEFECTIVE CD cost $14.99 vs the defective CD cost 5.99! I am a 'Secret Shopper' and I am a Professional Consultant, ( TSR Call Center Professionals) I have a very SIMPLE SOLUTION! bottom line I will not deal with Best Buy and or it's return policy as applied to defective products! Here I come AMAZON! MPfunder@gmail.com or 410-972-1172) Update 2-28-15-SA "Amanda" to my rescue! Amanda was Prompt, Pleasant & Professional, inspite of her multi visits to her Doctor, she has her foot in a cast, but she offered to go and get my replacement CD, within (3) three days she had done what she said she would do! Please contact Rick Morgan at Richard.Morgan@BestBuy.com or call 410-787-3139 x 2180. Please tell him that Amanda, LISTENED-LEARNED & ACTED quickly and effectively. Your stores return policy is flawed & counter-productive, but Amanda is your Company's primary ASSET at our Annapolis location, I will be back 'MAYBE' AMAZON offers a better selection and certainly has a better RETURN policy for DEFECTIVE products! Pfunder MPFunder@gmail.com or 410 972 1172!
Description of Work: Best Buy personnel (2) CS Agent + CS Mgr. REFUSED to accept and resolve my issues! 1st Black male/mail said, 'You 'CANNOT', get a alternate CD for the defective one you wish to return, You 'CANNOT' exchange for another more expensive CD and pay the additional $6.00. I told this totally dis interested man that I had proactively tried to find a replacement and it was 'out-of-stock', he said then there was nothing he could do. Keep in mind I had made the purchases (3) three day previously. I responded with amazement by asking to speak to the Mgr on duty, (10) ten minutes later 'Mgr.Dietz' ( female with a brace on her foot) came over to me and (without any verbal inter-action said as she handed me a piece of paper, the provided sheet of paper she told me did NOT allow for a return for a new item or any exchange except for the same exact CG, which again I told her was out of stock and Ms. Dietz told me again this is our Best Buy policy. I told her that I want to seek some other SOLUTION if one existed. She now (15 min later) called another store, located a replacement and told me she herself would drive to the other Best Buy and pick up my CD! She said she had a Doctor's appointment later the same day (20feb15-FR). I accepted this UNACCEPTABLE option she obtained my phone number I told me she would call when it was available!
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$100
susan D.
10/2014
computer repair
+ -1 moreEverything seemed to go fine.
Description of Work: They repaired my computer.
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Yes, I recommend this pro
$150
Minerva R.
09/2011
computer repair
+ -1 moreI would never go there again. They are overpriced. They kept my computer for a week. I had to get on their case because they were just taking their time about it. I ended up buying a second computer just as a backup.
Description of Work: I used The Geek Squad at Best Buy because my computer had a virus and they had to get rid of it.
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$400
JOSEPH R.
02/2009
Best Buy has everything you could possibly imagine. You can find everything you could ever need. The checkout is fast. They have security people watching at all times. They were out of batteries for my cell phone. I went and talked to the service manager and they found me one right away.
Description of Work: I went to Best Buy to buy a battery for my cell phone.
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Yes, I recommend this pro
Barbara H.
09/2007
computer repair
+ -1 moreThey did a great for what they had to with. One of the computers was cleaned up and all the information and programs were saved. The other computer lost data but the Geek Squad did better than we had expected them to do for the 2nd computer. The price was fair and I would recommend them.
Description of Work: We had taken 2 laptop computers in to be repaired. They both had viruses. The hard drives needed to be cleaned up.
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Yes, I recommend this pro
$230
JENNIFER S.
09/2005
home theater design
+ -1 moreWE WERE PLEASED WITH THE PRODUCTS AND SERVICE. THE BEST BUY CHECK VERIFICATION SERVICE WOULD NOT ALLOW US TO WRITE A CHECK FOR SUCH A LARGE AMOUNT AND OUR CREDIT/DEBIT CARD WAS NOT ACTIVE SINCE WE HAD ALREADY MADE A PURCHASE THAT DAY. WE WERE FORCED TO GET A CERTIFIED CHECK FROM OUR BANK FOR PAYMENT FOR THE ITEMS. THIS WAS QUITE A HASSLE.
Description of Work: WE PURCHASED SEVERAL ITEMS FROM THE MAGNOLIA HOME THEATER SECTION. WE PURCHASED A TV, PRINTER, SURROUND SOUND SYSTEM, COMPUTER SYSTEM.
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$7,600
Contact information
2643 Housley Rd, Annapolis, MD 21401
www.geeksquad.comLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Electronic Gadget Repair,
Stereo and Home Theater Systems,
TV Sales,
Computer Sales,
Appliance Sales and Installation,
TV Repair,
Camera Repair,
Auto Radio Service,
Appliance Repair
FAQ
Geek Squad - Best Buy is currently rated 4 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.
Contact information
2643 Housley Rd, Annapolis, MD 21401
www.geeksquad.com