Our policies are simple…there’s no fine print! Contact us for your next plumbing project!
We are a local plumbing company with more than twenty years of experience. Listed below are some reasons we believe we’re different than most plumbing companies in the area.
We provide FREE estimate with no service charge.
If we don’t do any work there will be no charge.
We don’t add on travel charges
No charge for overtime
No job is considered too small
We don’t use contractors, all plumbers we send to your home or business are employees of Durance Plumbing
The work was done beautifully, and in a manner to incur minimum cost. (A previous plumber had suggested replacing all my pipes -- not just the problematic section. Durance plumbing did only what was needed.) And the very kindly plumber really helped me out by tightening my garden hose connection, which I had been unable to do because of arthritis. Cleanup was perfect. He arrived as predicted, on the dot! All-in-all a great job by a very professional gentleman.
Description of Work: Leaking valve to icemaker replaced and leak in house water pipe repaired
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
JANET M M.
06/2018
5.0
plumbing
+ -1 more
Everything went very, very well. Adam, who did the estimate (estimate was free) and his assistant arrived exactly on time at 7:30 and were done by 10:30. Adam very clearly explained what the process would be and where the new valve would be placed in the utility room. He is personable and polite. They took care to put drop cloths down and use protective shoe covers to keep my floors clean. The original estimate for the time to complete the job was 4 to 6 hours, but because the work went easier than expected, Adam reduced the price from $1,200 to $1,075! Who ever heard of a plumber charging less?! I am delighted with the service and with the work. My previous plumber recently stopped doing residential work, and this was the first time I used Durance. I will make them my plumber from now on.
Description of Work: Installation of a master cut-off valve in the utility room of my house. The existing valve was in the crawl space and was old.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,075
Frank S.
07/2017
5.0
plumbing
+ -1 more
Excellent. Very professional.
Description of Work: replaced shutoff valves by bathroom sink as well as replaced the faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$417.55
Anne C.
08/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: Very easy to work with, helpful, flexible. Would definitely hire again.
Rating Category
Rating out of 5
Yes, I recommend this pro
06/2016
5.0
gas leak repair
+ -1 more
unknown
Description of Work: A one man plumbing operation, who seems competent and reliable.
Rating Category
Rating out of 5
Yes, I recommend this pro
Frank S.
02/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: Kurt installed a kitchen faucet. He did a terrific job and it was a pleasure to have him in my home. I won't hesitate to rehire him in the future and I recomend him highly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank M.
11/2014
1.0
plumbing, water heater repair, gas leak repair
+ 1 more
First off I think it's fair that I point out that I originally found Durance Plumbing about a year ago on Angies list when I was looking to have a gas line installed, and my experience was very good. Kirk came out to my place and seemed to be quite the experienced plumber. He was detailed, attentive, and very interested in how he can do the best job possible. He was also cheaper by about $600.00 from the lowest priced competitor. I didn't have him complete the job because he had to tear down some wood and I wasn't prepared to complete that job after he installed the gas line. Fast forward to 11/7/2014. I called Durance plumbing and left a message with my contact information as the message instructs you to do. I left a message explaining I was looking to have my water heater replaced as soon as he had an opening in his schedule. I called back the next day and spoke to Kirk. He sounded different that when I spoke to him a year ago, he seemed as if he were annoyed I called. He advised me that he gets many calls daily and cannot keep up with them and for me to let him know what I was trying to get done. I know he's an older gentleman so I chalked it up as him having a bad day and just being grouchy. Kirk said he could have it done in a few days, but that he was old and would have to have his partner do the job because his partner was younger (45) and had an assistant to help him lug the water heater around. I had a bad feeling about it, I wanted Kirk to do it but figured if he had a partner he would have screened him to make sure he was the best candidate possible. He said his partner would arrive around 10am on 11/7/2014, and his partner would install a commercial grade 50 gallon water heater for a total of $900.00. The day of installation his partner arrived at 930am. This was good because I was going into work after the water heater was installed. His partner seemed like a nice enough guy, but didn't seem to explain much. No big deal, I figure as long as he does the job I'll be happy. He disconnects the water heater and takes it outside to drain it. He heads out to get a water heater. No explanation, not a word. So I ask him what kind of water heater he'll be installing. He says the brand (I don't remember as it was not a common brand name) and says it’s of decent quality. I advise him Kirk said it would be commercial grade. He laughs and says commercial grade is for 80 gallons or more. I start to wonder how a guy like Kirk with so much experience could get that wrong (or did his partner get it wrong). Anyway, when the partner gets back, he drags the water heater in with his assistant. He moved as if he were in a rush and did not seem to take care in what he was doing. He's dragging the water heater across the floor with no tact at all, then suddenly I hear a snap, a boom, and there's water shooting all over the place. He pushed one of the PVC pipes and it snapped. He NEVER shut off the main water valve that was right next to the water heater. I'm no plumber and whenever I do anything with water the first thing I do is shut off the d*** water!!!!!!!!! Then he turns to me and says you have old brittle pipes!!!!! They're 17yrs old, and even when they are new they are not flexible (again plumbing 101). He never took responsibility for the flooding and damage he caused. I told him to leave that I had to go to work and I would call to reschedule the job. He rigged some temporary contraption and told me to put a bucket under the lines because they were leaking and he didn't know why. When I got home from work the storage bin I used was 3/4 full. I thought about it and shut off the main valve (again right next to where the water heater was) and it stopped leaking within a few seconds (why didn't the plumber figure that one out. Having had enough, I called kirk later that evening. I briefly explained what happened and asked if he could come back and just get my piping back to how it was before his partner caused the damage. He said in an annoyed tone that it was Friday night and wanted to know what I wanted. I was shocked to say the least. I replied that I wanted him to fix what his guy damaged. He sighed and said he'll be there tomorrow. No sorry for the inconvenience, sorry we caused some flooding, nothing. He ended the call with he'll come back and fix it tomorrow if that's what you want. I hung up and to avoid arguing, I sent him a text and explained I was disappointed in his service and how he never addressed the damage done. I also said I would fix the issues myself and that I no longer needed his services. He did attempt to call me back but I didn't answer. My first call is where the issue should have been resolved and not after insulting me. He also returned my text and said he wished I would speak to him, and that he didn't know how serious the situation was (did you listen to anything I said to you during the first call). The worse part is nobody charges $900.00 to install a water heater. He obviously charged me more so his partner could make money, and he could still make a few bucks. If the service were top notch then I wouldn't mind, but $900.00 for below average service? I had to figure it out myself and it took me a whole day and about $60.00 to get the pipes repaired and re-done the way they should have been done to begin with. With a 5 star rating on one of the Internet rating services, and the A rating on Angies List, you would think Durance is the go to guy for plumbing, I would disagree. It looks like most of his ratings are from a while ago. You can hire Durance, but what will he do for you when his guy breaks your sprinkler and your whole house floods? One of the raters explained that Kirks partner did something wrong and Kirk had to come fix it. Looks like it’s a pattern of behavior with his partner, yet he still uses him. It’s your choice but don't say you haven't been warned.
Description of Work: Replace a leaking water heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$900
Bryan S.
03/2014
5.0
plumbing
+ -1 more
The experience was phenomenal. They're good and if they can't do it, they will refer you to somebody who can.
Description of Work: Durance Plumbing set several appliances and did some plumbing repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Winifred M.
07/2013
5.0
plumbing
+ -1 more
Kirk came highly rated by our neighbors, and we called because we had a broken faucet handle in one our sinks and a question about a toilet that was very noisy when the tank was filling after flushing. He was able to fit us in to his schedule quickly and was very prompt, professional, and a down-right nice guy. The repairs needed weren't extensive, and the pricing was very fair. I would definitely use him again and recommend him highly.
Description of Work: Repaired a broken sink faucet and addressed an issue with our master bath toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Patricia L.
05/2013
5.0
plumbing
+ -1 more
nor
Description of Work: I thought I went back in time , it was fantastic! I printed out 5 plumbing prospects from Angie's list, all great customer service I might add, however, many wanted a service fee and prices seemed too high before ever coming to assess the job. Mr. Durance from the original phone call requesting an estimate, which by the way was no charge, to his installation of three outside faucets went without a hitch. Mr. Durance was true to his estimate (fortunately no extras) found the correct part and worked till the jobs were complete in an incredibly, timely manner. We recently purchased a home in a retirement community and I can assure you based on Mr. Durance's expertise, professionalism and demeanor we will be making many a recommendation for Durance Plumbing. Thanks Angie. Patricia
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Carolyn L.
03/2013
5.0
plumbing
+ -1 more
Work has not yet been completed, as I just met with him.
Description of Work: Walter "Kirk" Durance responded promptly to my request for an estimate for work needed on two houses. I was very impressed with his professionalism, obvious expertise, courtesy, patience in the face of interruptions, and conscientious effort to help me save money by giving me ways to effectively salvage rather than replace many things under consideration. He identified the quality of some older fixtures and offered to secure parts I had been told were no longer available to repair them. He told me simple things I could do myself to save money, and actually showed me how to do them. He may not make as much money as he would have on this project, but he will certainly be at the top of my list for someone I feel I can rely on whenever I need help in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey S.
01/2013
5.0
plumbing
+ -1 more
We have used the services of Kirk at Durance Plumbing numerous times for a wide variety of jobs. Kirk has always been very professional and honest, and he scrupulously follows the applicable laws and standards. Kirk is highly experienced in communicating and working with the WSSC to resolve issues involving outdoor water and sewer lines. Based on my knowledge, I would consider Kirk's prices to be comparable to the area average for non-emergency services. He will not rip you off -- the quote he gives you will be fair -- but you will probably find cheaper contractors if you look hard enough. Despite this, I would still hire Kirk for any jobs other than those which are the lowest-risk, as the quality of work from the cheapest contractors is unknown.
Description of Work: Installed dishwasher
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Mercedes S.
12/2012
5.0
plumbing, wells
+ 0 more
Went well. Kirk had to come back to wrap heat tape over the suimp pump pipes (his sub contractor failed to do it) but he followed through and completed the job to our satisfaction. his prices are fair and he can be relied upon to do a good job.
Description of Work: Installed a back up water pressure powered sump pump. Has also helped us with other plumbing projects including drain cleaning and repair of faucets and water main valve.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$900
Dallas S.
04/2012
5.0
plumbing, drain cleaning
+ 0 more
We are always happy with kirk's work and will continue to use him in the future for all our plumbing needs.
Description of Work: Most recently we had Kirk assist us with a clogged drain but he has done work for us on many occasions. He has installed a new toilet for us in the past and not long ago installed a new tankless water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Marc S.
03/2012
5.0
drain cleaning
+ -1 more
Kirk was on time, friendly, professional, fair and highly qualified. A plus!!.
Description of Work: Plumbing installations & repairs in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Bryan S.
06/2011
5.0
plumbing
+ -1 more
Their price was phenomenal compared to some of the bigger names, bigger commercial establishments. Their responsiveness was great. The quality of work was professional. Those guys were awesome. They're a small company. I like that when I called them, anyone who is answering the phone, being a small company were personal to the job not just like calling a bigger company where they despatches a bunch of technician. There's a reasonable personal pride, personal initiative of the work and the project. I've used them multiple times and would use their services again in the future.
Description of Work: I used the services of Durance Plumbing. I have used their services various times, the last time I used their services was in February. They replaced some tub valves. It costed $300.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Deidre J.
01/2011
5.0
plumbing
+ -1 more
They are a good company. They did a pretty good job.
Description of Work: They cleaned out a storm drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jessica R.
03/2010
5.0
plumbing, drain cleaning
+ 0 more
Durance Plumbing was completely professional at all times, honest, advised us on the best parts to use, but also gave us options in case we wanted something different. As an older house, there were some issues to be dealt with such as dated plumbing, and the utility sink required a sump pump since the sewer lines ran along the ceiling of the basement. We followed their advice on how to handle these issues, they did a great job, and 2.5 years later, everything continues to run perfectly, with no leaks or other problems. We were pleased that they were licensed to handle the gas line hook-ups in addition to the plumbing. They were also respectful of our home during all of the work, and the estimate was exactly what we paid. Very reasonable for all of the parts required, and time involved. We would definitely use them again.
Description of Work: We pruchased a 1942 house in 2007 which lacked a full laundry area and a dishwasher. Before moving in, we had Durance Plumbing remove a washing machine from the kitchen and replace it with a dishwasher (which involved moving cabinetry around), move the washer to the basement and add a gas-powered dryer, vent for the dryer through the basement wall, and utility sink for a complete laundry area. We also later had Durance come back to help us with unclogging a kitchen drain which had problems from the time we moved into the house (a separate job, but same quality of service and fair pricing).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Rachel B.
05/2009
5.0
plumbing
+ -1 more
Great - no complaints. He works quickly and accurately and was flexible with our scheduling, as we didn't know when we would get the new range delivered so he could install it. Everything has worked well.
Description of Work: Plumbed a gas line for our new range from the basement to the upstairs kitchen. Hooked up the range to the new gas line. Installed the water line for the ice maker where we moved the refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
JACKIE B.
12/2008
5.0
plumbing
+ -1 more
They were professional and came on a weekend.
Description of Work: They installed a new shower connection and replaced galvanized plumbing for our radiator heating.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
BRIAN L.
09/2007
5.0
plumbing
+ -1 more
I have used them before and have always been very pleased with their work. They get done in an efficient manner and are most professional. I have also recommended them to a lot of friends and we will continue to use them.
Description of Work: They ran new piping and installed washer hookups in my condo.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Natural Gas Lines,
Wells and Pumps,
Water Heaters,
Sewer Cleaning,
Water Coolers,
Water Filtration and Softening
FAQ
Durance Plumbing is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Durance Plumbing accepts the following forms of payment: Check