COASTAL HEATING & AIR CONDITIONING

Never, ever hire Coastal. For our new house installation, they put in different equipment than specified, couldn't figure out how to configure it right and just gave up. The system runs all the time for what was supposed to be a high efficiency system! Got the owner Erik involved and no resolution. Company culture starts at the top...

This was as seamless a process as we have experienced in our many years as homeowners. From initial contact by Kyle, the sales rep, to the delivery and installation by the installation team, this major project was without drama or hiccups. The material arrived on time as promised, which, in itself was a pleasant surprise. The installers arrived exactly on time and had all of the tools and skill required to get the work They were courteous, quiet and helpful the entire time. Plus, they cleaned up. Overall, an excellent job.

Do not use this company!!!!! They are sending the Techs out on scheduled maintenance with no PPE . The owner of the company has closed his office to his techs to protect himself and his family from getting the virus. He has no respect for his employees or their families. He has cut their hours by 2 days yet is applying for a small business loan and not offering anyone with family members that have underlying conditions take a leave of absence and collect unemployment. Totally a heartless,money greedy and ungrateful person.

The game technician came with the wrong instructions so was not prepared for the work. Everyone makes mistakes. Quality shows in how you deal with the mistake. Here, Coastal refunded the service charge when I called and explained what happened. Obvious quality.

Service was excellent and we really like the technician.

Perfectly. Clean, polite, professional. Philip came out a couple of times to discuss options in advance of the new system installation. He understood why we were not getting enough air return and installed an additional return duct.

New unit 5800.00 service contract:$279 a year Last year paid out$439.00 This year : $441.00 Manufacturer issue but this dealer won't cover and represent this customer. They duct taped the problem instead of replacing! I'm being ripped off

We've used them for years. They've been fine for us. They failed to put a filter in one time. They also didn't close out some permits when we got a new heating system. Other than that, they've been fine. We haven't used anybody else for years. It was reasonable whatever it was.

Heating and Air Conditioning is one of my least enjoyable projects. Finding a Dependable HVAC Contractor... Well... I would prefer a Root Canal without sedation. Winter start up of my HVAC system found a replacement was needed for an old Bryant (AprilAire) Humidifier. Being somewhat handy, I ordered an AprilAire 700A unit. As this was an Apples to Apples replacement, I dove right in. A few minor modifications (prior installer hooked to the cold water...oops?) later, I was ready to complete the electrical install. Well, we are all not getting any younger, and...having recently undergone back surgery... I found it simply impossible to get down (and back up) from the floor (where the circuit board was located). Checked the Dealer Directory for AprilAire and COASTAL was the closest. Sent an E-Mail Sunday night, Received a phone call Monday morning from BOB HARRISON. Explained my dilemma, and...he said he could have a tech come out Wednesday (48 hours) at 8AM. His unseen, guesstimate, was for 2 hours labor to complete (and inspect my work) $250.00 OK, At 0755, Omar knocks on the front door. On time, Professionally dressed, Articulate, etc, etc. After a few "Why did they do thats" regarding the previous install... 2 hours and 5 minutes later ...Omar (after correcting an owner/installer goof) had completed his task. "Lets give it a week and make sure it is performing correctly" Cost $250.00 So far the system is functioning perfectly. I do not expect any issues, But... If they arise, I am confident COASTAL will address them in a timely manner. When it comes time to replace my HVAC system, COASTAL will be my FIRST CHOICE. Thanks.

I had called Coastal to do a routine check on the HVAC in the home I have recently purchased. The night before the scheduled maintenance - my AC went out - talk about fortuitous timing! Wes came, diagnosed the problem, checked all systems, provided new filters. The call was quick considering the outage was a bit of a puzzlement - turned out to be fuses too weak to power machine. He patiently answered my questions - including those about the new fangled programmable thermostat I had inherited. He charged up the machine. I had thought to purchase a service contract from them and once I experienced their professionalism I decided to go ahead and purchase their platinum plan. I was very happy with the service and will be requesting Wes in the future for my quirky little place.

The initial call was placed May 11th, after describing the request for service, they checked and since I was not a contract customer the earliest day they offered was June 5th. Since the larger unit was working I was willing to wait and not be charged as an emergency. On the 5th, the serviceman showed up at 3:40pm, I was expecting an afternoon visit but was surprised how late, didn't matter as long as everything got fixed, right? The serviceman was very courteous and polite, he started with the main unit, and while I didn't watch watch the servicing the invoice states as best as I can read "Complete Cod Per on AC Unit, Flushed Drain Line CK Rerigerant and Operations and Controls. Ck Filter. All OK." For this I was charged $120. Ok. For the other system that wasn't cooling under Work to Be Performed: "No AC", the Description of Work Performed: "Found Unit Low On Refrigerant Charged System and CH Operations. All OK. For this I was charge $89 Diagnostic Fee, 1lb of R22@$90, 1lb of R22@$80, minus a $40 coupon for a total of $138 (?!). Grand total for this unit was $227. The service man was there for less than 1 hour total. Seems like a lot of money for a short time, but as long as both units work, that's ok. Well there's the problem: One week later (today) - the second unit is not cooling. I've left a message with their machine (it's a Saturday and I don't want to get socked with an Emergency charge), we will see what happens. A little twist to the story... talking to my wife after the fact she expressed surprise that I had even called Coastal in the first place. I said, why? She says don't you remember the last time you called them? Ummm... no I didn't. She said that immediately after the serviceman left the unit wasn't working. They had to get a second serviceman out there who pointed out that the unit had been overcharged to the point of non-operation. I hadn't remembered - obviously. They have a chance to get this right - I will report back on how it goes - stay tuned.

One month later, everything works fine. Installation was done very professionally and cleanly. Apparently even the building inspector was impressed by the workmanship of the installation. Installers were personable, punctual, and professional, and cleaned up after themselves.

Customer service was excellent. The technician diagnosed a faulty fuse, replaced it and tested the system within a short time. The house was warmed up by the time the kids were home from school, which was a huge relief.

I just had Coastal install a unit at a second rental property. I had 4 installers come out and give me quotes and Coastal was by far the best price. My first unit was installed properly and works great. So I had confidence in them to do a second unit. I feel Coastal goes the extra mile. They give you a 2 year labor warranty vs 1 or none that the others give (which is at the discretion of the installer, not the manufacturer like the coil and parts warranties). They also throw in a years maintenance contract also (which is standard amongst installers). Everyone at Coastal was extremely polite and professional. I will definitely use Coastal again if any of the other units in my properties go bad.

I have had An service contract since 1998.

They were nice. I just liked the way they responded to phone calls. It was like talking to real people. They were very informative and very knowledgeable about what they were doing. They were easy to talk to. Price wise they were pretty much average, there was no special deal. I was pretty satisfied with them.

Within 2 hrs of calling Coastal, there was a technician on site as promised. He analyzed the malfunctioning system, located the problem and then proceeded to check out the remaining systems. He found that another was failing as well and repaired that too! I was so impressed with his professionalism that I established an annual maintenance contract with the company. The receptionist, everyone. . .they are all super!!!!

Adam was on time, courteous, explained what he was doing at every point. I especially appreciated being shown why he had to change the incorrect part - and what may happen if it was left in place. He was knowledgeable about our heating and cooling systems, explained cost options for the contract. Did not pressure me for anything. After he left, the gate was closed, the lights were off, the thermostat was back where I had it set - there was not trace that anyone had been there except for the paperwork on the counter. Most pleasantly surprised by the prices, and NO PRESSURE TO BUY MORE STUFF!!! What is covered in the preseason checkup far exceeded the services we received with our old contractor. We have signed a service contract with Coastal and plan to use them from now on. I was quite impressed with the differences in company policy and felt that I am dealing with a contractor with integrity. I asked about some things our old contractor had said we needed - and was politely told - no, not really in need of those things. I love honesty and realism!

They were very good. They came right on time. It was a miserable day, really nasty outside but they came and did the work. They explained everything to me and did a really nice job.

Pretty simple. Coastal came on Christmas Eve to fix our furnace.. Very punctual, dependable, and reliable as always.

After puzzling over how to supply HVAC to the basement bathroom we are building, I decided to contact Coastal. As I figured, they came out and figured out a simple solution to my problem. The next morning, the tech came out and ran the line from the main supply trunk to the bathroom. Altogether it was a nice easy experience with professionals that knew what they were doing.

Engineer from company did trouble shooting on 25 Oct 2012 and found that the AprilAir Humidifier was broken and that the company no longer made parts for that model. It could not be repaired. He provided options for us. We settled on a solution for a replacement. We ordered the replacement through Coastal. The new humidifier was obtained by Coastal in two working days but instillation was delayed by Hurricane Sandy made us lose power for 24 hrs; The tech came and did instillation on 11/05/2012; did an excellent job; clean; efficient; knowledgeable; courteous. We have a service contract with the company; the trip out by the engineer who made the diagnosis of our problem did not charge us for the visit. The total cost of the AprilAire 400 Humidifier and instillation was the amount provided to us in the original estimate. We were most pleased with all parties concerned.

Glen gave us an estimate to move our heat pump from one side of the house to the other. The estimate was very reasonable compared to the others we received and we were impressed with the ideas Glen had for getting the job done and the other Angie's list reviews. The workers showed up on time, were very polite, and did a great job. OUr heat pump is working great in the new location. We highly recommend Coastal. The only drawback was a couple week delay between the estimate and work being completed, but given it was the height of summer and other companies we contacted identified a similar delay we really can't complain.

I called this company because they installed my unit 7 years ago with no problems. When my air conditioning stopped working initially over, they told me they would arrive between 8-12, but didn't show up until nearly 1pm, which meant I had to take a full day off work rather than half. The technicians were very considerate and professional and told me that a contact had to be replaced, which they did. They unit seemed to be working fine. Two weeks later, it was out again. Because I was going to be travelling the following week, I called the emergency line on a Sunday. The answering service told me someone would be in touch soon, and they were. The same technician that came out on the first visit called and explained that there would be an emergency service charge for him to come out and he couldn't guarantee he could fix the unit. I told him to come out anyway. He showed up shortly after and examined the unit and determined I needed a new capacitor and compressor, which would have to be ordered. He said there was a chance they would be under warranty. He told me someone would contact me Monday and let me know. I explained that I would be travelling and he said that they could do the work from the outside so I didn't have to be present. He guessed that if they got the part in time they could have the unit fixed by Thursday or Friday. Monday came and went and I never heard back from them. I sent an email Tuesday morning and didn't get a call, so I called Tuesday afternoon. The service coordinator found the file, he saw that I had sent an email, but he couldn't open it. He said that they had to determine if the part was under warranty and the sales department would call me back with a quote. I explained that I was travelling that week, so I wanted to get this taken care of as soon as possible. He said that once they gave me the quote and got my approval, they could order the part and hopefully have it done by Thursday afternoon or Friday morning. They end of the day came, and I still hadn't heard from the sales department. And he asked for my number. Wednesday morning I called the service coordinator again. He apologized and asked for my number again. He said that he had to go to another building to deliver the message and that he or they would call me back shortly. Thursday, I still had not heard from them, so I called and the coordinator apologized again and said someone would call. At 12:30pm I still had not heard from either so I called again. Everyone was out to lunch so I left a message with my number, a fax number and my email address. I explained once again that I was travelling and needed this resolved and I needed the quote. At 1:35, I received an email from the service coordinator, who told me that the compressor was under warranty, but the parts and labor would be $1078. I replied that that was fine, but I needed the work done as soon as possible. Friday morning, I received an email saying that the work was scheduled to be done on Monday morning and that they had my cell phone number and would call me if there were any problems. Luckily I was out of town for the worst of the heat wave. I went on my trip out of town. I received no calls, so I assumed the repairs had been made. I returned on Wednesday July 4 to a house that was 95 degrees. Thursday at 8:30 am I called the service coordinator and told him that my air conditioning unit wasn't fixed. He looked up the file and he said yes. That he was going to check the status and call my right back. Half an hour later, I still had not heard from him. I called him back and he said that he was waiting for the warehouse to get back to him. He said his guys came out on Monday and found they were missing a part and he was trying to get the tracking number for it. I asked him if it was the capacitor and he said yes. I asked him if it wasn't ordered at the same time as the compressor. He said it was, but that they ordered the wrong part. I told him I needed this fixed ASAP. He said that hopefully they would have someone out their that day or Friday. No one came out. Friday morning at 8:30 am I called and asked the service coordinator if I was going to get air that day. He said the part still hadn't come in, so if it did they would send some one out. I told him I need my air fixed by 3pm or I needed to speak to a manager. He said no problem. By 3:30 he hadn't called. I called and asked him if my air was fixed. He said that it wasn't and that he sent me a email at 1pm. I told him I hadn't received an email. I asked him what was going on. He said that because of the storms, their distributor had lost electricity and they had a bad inventory. They said they had the part, but they didn't. I told him this was ridiculous it had been two weeks and that I needed to speak with a manager. He said no problem. He asked me again for my number and said that the manager would call me. Right after I hung up with him, I received his email time stamped 3 pm, which gave the same explanation and asked if Monday would work for me for the repair. I replied that as soon as they could get it fixed would work for me and that I still needed to speak to a manager. He replied no problem. Monday came and no one came to fix my unit and I hadn't heard from an manager. I called and ask to speak to the Customer Service Manager. I explained the situation and he told me that no one had been out to my house since July 2, and that the part they were waiting for was the compressor. He said he was going to look further into it and call me back. He called me back half an hour later and said that unfortunately, everything was out of their hands. That they distributor had a bad inventory, so they had to order the compressor from the manufacturer. He said the manifest said the part was supposed to be on Monday's shipment but it wasn't. He said that they could schedule me for Wednesday morning in hopes that the part would arrive on Tuesday. I asked him if he realized that it had been two and half weeks. He said he did but it was out of their hands. I told him that the customer service piece was not out of their hands, that I shouldn't have to call three times just to get a quote from them so they could order the piece. He said he would look into it. The technician did show up early Wednesday morning and repaired the system. He was courteous and professional.. They charged me for the full amount and offered no apologies, further explanations, or even discounts for their poor customer service in the service department. My problem was not the with the work, but with the constant hounding I had to do to get a response and then with the run around and different versions of the explanation given. It is understandable that they couldn't get the part, but had they sent me the quote on the Monday after the Sunday call, there is a good chance all of this could have been avoided. I would only call this company again if one of the parts they replaced stopped working in the new future. It's not worth the hassle if the parts aren't under warranty.

Adam came to service our heat pump system which was runing constantly and never felt really comfortable. He immediately determined that the heat pump outside was not operating and that we were using electric heat the whole time. He corrected the situation and provided an then estimate to repair our humidifier which was not operating. He came back a week later, fixed the humidifier and explained the system to us. We are much warmer now. Very happy with the service.