Appliance Guys LLC

They made appointments and never shower. Blamed it on new girl in office. It has been 2 weeks and they saw they still do not have the parts. Carolyn lied and said washer parts were in. I asked for them to come out and fix washer, she said they will not do that, because they would not be paid for the second trip. Called insurance company to complain. They lied and said they did not have parts. Called and Kate stated it was a communication. I can see maybe once but 3 times... Did not answer the phone. Called on my sons line and they answered right away.

Appliance Guys responded first thing Monday morning (today) to a message I left over the weekend. My 10-year-old dryer was making a horrible shrieking. They were able to come the same day. Felipe came after calling to say he was on his way, very early in the 4-hour window. He took apart the dryer and showed me a large belt which was disintegrating-- and I saw black bits of it all over the floor of the dryer. He also removed a guitar pick stuck in the drum. Now it's clean and silent again!

Steve kept us up to date about the parts he ordered. When the parts came in, Mike let us know and scheduled a time for Steve to come for the repairs. Steve was able to fix the range quickly, but when he got to work on the dishwasher, he realized the leak was coming from a part other than what he originally thought. He explained all this in a way I could easily understand. Again, Steve kept us up to date about the new part he ordered (there was a glitch with that, from the shipper's end). Mike got us scheduled again, and a day later was able to move it up a day. Steve came on time, and got right to work. I could tell it was a difficult repair, but Steve stayed in a good mood the entire time. He told us we had some water damage, and he gave us the name of a builder whom he had known for a long time and who would be able to repair the water damage. I really appreciated that. I would not call anyone else for appliance repair, Appliance Guys are super!

Tech said fridge was too cold and water line to ice maker was frozen. Circuit board was replace, but with the wrong one. Had to have tech come out and install correct board. Thought issue was fixed but yesterday the fridge got up to 59 degrees inside. After a couple of hours, it went back down to normal 38 degrees. If it happens again, I will call to have them come out.

When I called the office, my call was picked up immediately. The guy I talked to was pleasant and helpful. I made an appointment for 3 days later, which was fine, I didn't need them to come out sooner. He did have me go through some contortions to get the model numbers of the DW and stove, but he explained it would make the service call more productive, so it was worth it. He also explained how the job would be priced. Three days later, Steve called when he was on his way (which was well within the time frame they gave me). He was very efficient and diagnosed both problems quickly AND explained to me what was going on in a way I easily understood. He researched the parts he needed and we arranged time for him to come back once he had the parts. He also gave me the name of a builder who could repair the water damage done by the leaking DW. Final charge TBD I will post gain when the job is completed.

Great job diagnosing and resolving the issue.

Extremely disappointed!!!Needed an ice maker repair and called them on Wed, 7 Sep to schedule a Friday, 9 Sep appointment. I called their phone number and did not get an answer. Not even an answering machine. I should have known at this point that there would be problems. I then sent them an email through their website. They got back with me the next day and we scheduled an appointment for Friday, 9 Sep. They gave me an 11-4 pm window. I subsequently took the day off to get this repair done. They called me on Friday at 11:13 to say they were on their way. They called again at 11:18, and again at 11:21. Unfortunately I couldn't get to the phone in those 8 minutes. I called them back at 11:31, but they said they already gave away my appointment slot. I have to wait all day for them, but they can't wait ten minutes to hear back from me!!!!! They then said that they could reschedule me for Tuesday which was completely unacceptable. I asked if they could come out today since I took the day off and after a lot of back and forth he said he would see if they could fit me in. They never came or called back. You gotta be kidding me!!! Worst customer service ever! Do NOT use the Appliance Guys. Worst customer service I've ever experienced.

This was an emergency. The refrigerator had stopped working. The repairman came a couple of hours after I called -- much better than expected. He replaced a faulty compressor relay overload and explained what he was doing as we watched. We were very impressed with the prompt service.

It took several tries to figure out the exact problem with our washing machine but this company was great the entire time. We never incurred any additional costs after the initial estimate and even ended up being refunded $40 despite several parts orders along the way and there being two problems with our washing machine, vice one.

We called Appliance Guys on the 9th and the woman who answered the phone (I sadly, can not remember her name) was able to schedule us for the very next day to my surprise. We had a call time window of 2-5pm, which was fine with us! Dave arrived at about 3pm and even called in advance to let us know he was 30 minutes out, which was very convenient! When Dave arrived, he got right to work checking out the dryer. He found a metal piece that was vibrating, making the buzzing sound and removed the piece since it wasn't necessary. While looking at the drying time, he found that the previous vendor we had hired, did not in fact clean our dryer vent which was completely FULL! He was able to clean it while he was there for only an additional $35.00, which was fantastic! On this appointment, we let Dave know we had an issue with our stove vent lights not working and also our oven display wasn't working. We didn't mention this in the initial phone call and Dave didn't have enough time to look at them, so we scheduled an appointment for 3/16/15 as well. On the 3/16/15 appointment, which was $129.00 he looked at both assembly's and gave us a quote, which the $129.00 went towards fixing. We have very high end appliances and the stove was quoted at $460.00 and the oven at $664.00. When Dave had completed taking apart the stove hood and put it all back together, the lights WORKED!!!! which was wonderful! We have not yet called them back to fix the oven display, simply because we need to save up to afford the fix. We will absolutely have them come back and fix it. Dave was prompt, courteous, professional and can fix anything and we think they're pricing is fantastic! We will have them back for any appliance repair we need! We are very pleased with everything they have done for us.

They were fine. There was no problem. He knew what he was doing, he had the equipment that he needed and it was done quickly. It was even cleaned up fine so I have no complaints at all. I would use them again. I didn't have any trouble at with the repair. The guy did what he was supposed to do. I called him one day and they were here the next. They were here when they said they were going to.

I had a great experience with Appliance Guys. I think I spoke with the owner, and he personally was so friendly. He stopped by my home on a Sunday. He was incredibly honest, and really treated me with respect. He didn't try to take all of money, and gave me honest feedback about my problem. It was a great experience.

I was not able to use this company this time but definitely would consider in the future.

Steve arrived exactly when he said he would, immediately diagnosed the problem and was able to replace the broken fan, all the while explaining to us, in terms we could understand, what the problem was. We will definitely use the Appliance Guys if/when we have appliance problems again. We were completely satisfied

My Whirlpool Thin-Twin Stackable washer that is 20 yrs. old needed a new lid switch. It washed clothes well but wouldn't drain. I was able to put a screw driver into the hole that operates the lid switch so the machine did drain and I then removed and dried my clothes. I called The Appliance Guys and spoke to Heather; I told her my washer needed a new lid switch and I gave her the Model number of my machine; Heather gave me an appointment for the next day. The Technician, John, arrived within the time frame/window given; all the technician had to do was replace the lid switch when he arrived. But John didn't have the exact lid switch for my model machine when he arrived so he easily spliced a new lid switch, that he had on his truck, onto the old wire/harness connector from my old lid switch that was still good after 20 yrs, and connected it to my machine. John gave us a price of $242.00 to replace the lid switch. I was a little shocked since I checked the cost of a genuine new lid switch kit, directly from Whirlpool, which includes a new connector and the total price for the entire kit is $29.68. John said since we are first time customers he could give us a coupon for $36 off of the price quoted, so we paid $206. My husband is 73 yrs old and we are both too old now to do these simple repairs for ourselves, so we have to hire others to do these jobs for us. On the plus side, John the technician was very nice, on time, professional, and efficient. He knew exactly what to do and did it well. Heather, the lady who took my call, was very nice and gave me an appointment the next day. I believe The Appliance Guys are good people and we would use them again.

Wonderful. The experience was excellent from the moment I spoke with the office to schedule an appointment to the time John (washer) or Steve (Freezer) left. They were polite, responsive, informative, punctual, capable, and knowledgeable. Fair cost.

It went great. These are good, hardworking people who stand behind their work. When they say it is a 60 day return on service, they mean it. Very impressed and will recommend them to everyone I know!! Straight A's for Appliance Guys!

Appliance Guys were very responsive and were able to schedule a convenient time and they came as scheduled. He determined that the problem was because the burners needed a good cleaning, and he showed me how to do it myself (he gave me the option - he would do it but it would've been more expensive, so I chose to do it myself.) I respected that and I would use them again.

The service charge to show up doesn't include any work. Additional charges to look at additional appliances. If the downdraft vent was properly diagnosed the first time then there wouldn't have been a second trip. I think he was in a hurry to get to his next job. I don't know what the hourly rate was. Couldn't find out and it wasn't written down. I could have fixed the ice maker myself for $125 in parts. The Appliance Guy charged $300 for the ice maker part. Changing it out required removing three screws unplugging the old one and plugging the new one in. The market was almost 50% over full retail which was $225. He popped the new one in without asking if I wanted him to repair it or not. After the fact he said he could take it out if I wanted. Next time I'm going to get the guy that GE sends out. I've used them before and they were much cheaper. I took a chance on this one because he said he could come out sooner but in the end I still had to wait longer because he didn't correctly diagnose the problem with the downdraft which only required some readjusting. Positives are that he didn't leave any mess. He did bring the needed part for the ice maker.

Overall experience was excellent. I used them today for an emergency repair on my refrigerator. I'm one of those people that are very skeptical with home repair services like thes, because an aweful experience with another company I used last year. So I really try to do my homework when I have to have services like these done. This is a great company to do business with. Steve Labow (owner) was absolutely wonderful. He repaired myrefrigerator expediently and explained the issue step-by-step. I will definitely use their services again in the future and higly recommends them to others.

For both of these repairs I have found everyone involved, from the person answering the call and and working out the appointments to accommodate my tight schedule, to the technicians who performed the repairs to be very professional and knowlegable. They arrive on time and get right to work. During the work the technicians showed me the problem and quoted the price (which has been quite reasonable). This last time the fellow even crawled under our deck to make sure the vent was free of lint and working correctly. Both times they have cleaned up well and moved the dryer back to where it belongs. All in all, JOBS WELL DONE!

Prompt, friendly service. Price was $85.00 for service call. After 30 minutes, I was told the fee had jumped to $160.00 because it took over 15 minutes to diagnose. Add the one year fee to join Angie's list and I paid $200.00 to be told my washer was broken.

Our experience was excellent. He was prompt, professional and reasonably priced. We would definitely use him again.

Fridge/freezer stopped working during the heat wave of Summer, 2011 on a Friday night! Called several places Friday night and left messages; began calling places again Saturday morning. A few never answered or got back to us. A few answered but absolutely could not send anyone out (all the way out in Harwood) for at least several days. Steve Lebow from Appliance Guys called from his cell while on the road. Promised to get to us on Saturday no matter how late it became. He called several times during the day to follow up and give us an idea of his time frame. He did come on Saturday and turned out to be the absolutely nicest guy! He figured out the problem in about 2 minutes (literally) and unfortunately, had to order the part which took several days to come in. As soon as they received the part, Appliance Guys' office called to confirm the time Mr. Lebow would be back, and then he kept us updated on his schedule throughout that day, and arrived promptly. He installed the new part very quickly, and was very friendly, courteous and professional once again. The total charge was $237 which included the part and coming out to our house twice (once on a Saturday.) I highly recommend Appliance Guys!

Owner did work. Very punctual, pleasant, and didn't laugh when the cause of the problem turned out to be faulty installation by a family friend. Cleaned up after himself, too!