General Appliance LLC

I called a couple days ahead and they ordered the needed element for the oven. They arrived ahead of time and did the job quickly and efficiently. I hadn't asked about the one burner when I called, but he checked it, determined a part needed replaced, and took care of it. No return trip needed. I also considered the cost reasonable for the labor and parts. I would highly recommend them for your appliances.

I returned call and cancelled

unknown

well

They finally came after numerous calls and failed attempts for numerous reasons some of which were understandable with the winter weather conditions and snow conditions and my travel schedule. They determined over the phone what was wrong with unit, ordered part then called to install. Replaced control module and stated microwave was hung improperly, change that and every thing should be ok. Had the installation corrected and unit still would not work. Called them and again came out and made adjustments on the limit switches that are inside the unit. Microwave worked fine. Upon first use of microwave I noticed that when you opened the door there was a bind and a popping noise every time you opened the door. It was minutes after the technician left. Called their office and they called the technician. They called me back telling me this was normal. I argued the point and inspected the microwave and discovered that the top bezel that the technician took off to get inside the unit had been improperly installed. The bezel had three screws that attached it to the unit. The screw on the right side and the top were installed correctly but the third screw that was on the left side (door hinge side) had never been inserted into the hole and was jammed into the area causing the complete bezel to twist. I removed all three screws myself and reinstalled the bezel and made sure screws fitted correctly. Unit works fine. In closing ok service but careless. Technician needed to pay attention to details to insure quality service first time.

Said that a part was bad I replaced the part but the dishwasher still did not work.

It was agood experience we were going to replace the washer but that was not needed. Saved us big money$$$$$

I've been using them for 15 years now. They are fantastic. I use them for any appliance repair. They come out on time all the time, without a big long wait. They service just about any appliance that I've ever had. They are professional and not real expensive. I call up and explain what the problem is, they set up a time to come out, and they come out when they say they will. They are super friendly and at the same time professional.

Was able to come in 2 days; Sears would have been 3. Very pleased with the service and Art who did the work.

I THINK GE DID A GOOD JOB ON THE REPAIR OF MY REFRIGERATOR. THE TIME THAT IT TOOK TO DO THE REPAIR WAS VERY GOOD, AND THE SERVICEMAN WAS VERY COURTEOUS AND GAVE ME THE INFORMATION I NEEDED ON THE REPAIR.

I HAVE A SERVICE PACKAGE THAT HAS BEEN SO VERY CONVENIENT IN SITUATIONS LIKE THIS. I WAS IMPRESSED BY THE YOUNG MAN WHO WORKED ON MY REFRIGERATOR. HE WORKED EFFICIENTLY AND TOOK CARE OF MY PROBLEM. THINGS ARE WORKING GREAT NOW.

THEY DO A GOOD JOB. THEY SERVICE ALL THE APPLIANCES IN MY HOME. I'VE NEVER HAD A BAD EXPERIENCE WITH THEM. THE WORKERS ARE VERY PROFESSIONAL and PUNCTUAL.

QUICK AND PROMPT SERVICE. REPAIR WAS SCHEDULED WITHIN 4 DAYS OF ORIGINAL CONTACT. SALES and CUSTOMER SERVICE HELP WAS POLITE AND EFFECTIVE. REPAIRS WERE MADE WITH A MINIMAL AMOUNT OF DISRUPTION AND AT A REASONABLE COST.

GENERAL APPLIANCE CAME TO FIX THE ICE MAKER THAT WAS NOT WORKING PROPERLY IN OUR REFRIGERATOR. THEY WERE VERY PROMPT AND VERY PROFESSIONAL. WE HAVE USED THEM NUMEROUS TIMES ON OTHER APPLIANCES.

THEY REPLACED A BELT ON THE DRYER. GENERAL APPLIANCE WAS VERY QUICK TO RESPOND TO OUR PHONE CALL. THEY WERE 10 MINUTES EARLY FOR THE APPOINTMENT. THEY WERE VERY PROFESSIONAL, NEAT, AND CLEAN.

WE USED THIS COMPANY BECAUSE THE MANUFACTURER SUGGESTED THEM. WE WERE VERY PLEASE. THEY DID NEED TO ORDER A PART. THEY DID NOT CHARGE US A SERVICE CALL FOR COMING OUT THE SECOND TIME TO INSTALL THE PART.