Fidelity Exterminating uses an Integrated Pest Management approach which includes an inspection, consultation, and carefully thought out pest management program. Our arsenal for pest management includes non-toxic traps, exclusionary methods, baiting, and insecticides. We treat your home as if it were our home. Additional Phone - (410) 575-6788. Additional Email - pjc@webixi.com.
They're very good. Steve Whiteford is the route manager. Steve is very polite and nice and will try to help you in any way he can. When you call them and tell them you're having a problem they'll come right out. They're very nice. They're so good that I don't see any ants. They also treat my attic for mice.
Description of Work: I have contract with them. They spray outside the house to treat for ants. They also spray my deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Jennifer D.
05/2017
5.0
pest control
+ -1 more
They came out quickly, and gave me candid and accurate feedback and information. I would highly recommend them.
Description of Work: They resolved a carpenter ant situation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Fidelity Exterminating Specialists Inc
Glad we were able to help [Member Name Removed] and thanks for the great review!
Nancy & Richard F.
01/2017
5.0
pest control
+ -1 more
Great. Chris arrived at exactly the time scheduled (within 24 hours of our initial phone contact), and took care to carefully explain what to look for to determine if termites were present. (They weren't). Chris didn't try to sell us anything at all. We decided to sign up for their plan to keep mice out of our home, which has been an intermittent problem.
Description of Work: We had a question about a very heavy log in our front yard that was clearly rotting, and we wanted to know if it was infested by termites.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Fidelity Exterminating Specialists Inc
Glad we were able to take care of you quickly and honestly. Thanks for the kind review!
Dorothy J.
02/2015
5.0
pest control
+ -1 more
I just used them last year and now I signed a contract with them. They only have to come back one more time but they were prompt and they came back. They come out once a year to inspect. I chose them because I had a lot of referrals. A lot of people used them. I researched it myself then I asked questions and found out that I knew a lot of people that have used them. I am very happy with them. They were very nice. Everything was good.
Description of Work: I've used Fidelity Exterminating Specialists, Inc. I had a major termite infestation. They completely treated my house and got rid of termites.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Fidelity Exterminating Specialists Inc
[removed member name], We're glad you did your research. We're proud of our reputation for customer service and guard it religiously. We wish more people would take the time to do their research when it comes to protecting their home and property. Thanks for using us and, as always, if you need anything don't hesitate to call. Bernie Cox
Carol Anne C.
02/2015
5.0
pest control
+ -1 more
We met with the sales rep Chris Ator on July 9, 2015 after we were told there had likely been termites in some wet areas under the shingles and in the roof truss as a result of a leak that was unknown to us until we power washed the side of the house. Chris measured and examined our entire house and interviewed us regarding any knowledge of termites upon purchase of the home three years earlier. He was thorough and complete in his explanation of treatment, materials used in treatment, safety of materials, and cost. Chris completely reviewed with us a contract we were asked to sign which was lengthy and very complete. He also reviewed the cost of the annual renew and recommended that we stay on-top of the issue annually so that we would not be concerned about invasion in the future. Four days later, on July 13, we were cantacted by Jerry Gordon, the technician assigned to perform the extermination process. Jerry gave us an arrival time and informed us that he would be at our house the entire day. Jerry also advised us of any responsibilities we would bear (few) as far as moving items in the garage and basement. Jerry arrived on time July 14. He was very careful and considerate of our property and worked the entire time he was at the house. When Jerry left we felt that he had really performed a great service with the best of professionalism! He assured us that we could call anytime we had concerns before our annual contact became renewable. We were confident that we had undertaken the best company for the greatest protection at a reasonable price. We will be using Fidelity Exterminating annually.
Description of Work: Termite treatment for the entire house structure, including garage, basement, outside basement porch and entire perimeter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,353
Response from Fidelity Exterminating Specialists Inc
Thank you for the kind words [member name removed]. We're happy to have been able to help you through the trying process of termite control. Bernie Cox
Don T.
10/2014
3.0
pest control
+ -1 more
It took several visits to finally eradicate the carpenter ants that showed up in the spring. Was told after the second treatment, "That should do it!" Not so much?it took two more visits to get the problem under control. Nothing against the techs, I just think they may have underestimated the problem initially. I have an on-going service contract with them, so we'll see how it goes.
Description of Work: Treated for carpenter ants.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
Response from Fidelity Exterminating Specialists Inc
[Member name removed]... Hopefully, the problem has been resolved but rest assured, if it has not we'll be onsite as many times as necessary to do so. Bernie Cox
Roland L.
10/2014
5.0
pest control
+ -1 more
The bad news is that we found live termite activity near the front door of our twelve year old home. The good news is that we had the good fortune to get in touch with Fidelity Exterminating. Fidelity assessed our problem, quoted a fair price and completed the work as scheduled, neatly and with professionalism. The only way that I could be more pleased is if we had never gotten termites!
Description of Work: Treatment for active Termite Infestation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$990
Response from Fidelity Exterminating Specialists Inc
Glad we could help [Member name removed]. Getting termites is an unwelcome experience and I'm glad to hear we were able to help you through it. Bernie Cox
Sharon T.
08/2013
5.0
pest control
+ -1 more
We began having problems with seasonal pests so we called Fidelity Exterminating. Their representative came out within a day and checked out our entire house and garage. He was very professional and answered our many questions at length so we were able to get a complete understanding as to what action is necessary. He gave us an estimate that included a years worth of treatments so we never get to this point again. Then he proceeded to treat the inside of the house and garage and the perimiter of the house.
Description of Work: He checked out our house and garage, and set traps an sprayed. He also set us up on a yearly plan so we don't run into any trouble once our home is free of pests.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Andrea B.
05/2013
5.0
pest control
+ -1 more
This company, by far is outstanding. I called them and they responded the next day. The person I spoke to on the phone, as well as the gentleman who performed the services exceeded all of my expectations. The person who answers the telephone was very personable, professional, down to earth. She made sure that someone would respond immediately, and that is what happened. The exterminator, was kind, respectful, knowledgeable, thorough, and made sure I knew exactly what he was doing and how the whole process works. I could not be happier. I had a question about scratching, or what sounded like scratching, or an animal in between my walls. The owner Bernie, talked to me an assured me that the scratching was probably a wired that makes that sound on a windy day. He was right, he even told me to call him back if the problem still existed. He too was professional, down to earth, and took all the time I needed. I would highly recommend this company to anyone who has a pest problem. Whenever I see or feel there is an ant, spider, or any other problem, they are @ my door the same day or the next day. They are awesome, and I know I can count on them to respond immediately, and at a reasonable cost.
Description of Work: The services performed were to get rid of ants, centipedes, and spiders.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael S.
05/2012
5.0
pest control
+ -1 more
They've been very consistent and reliable. If you have an issue, they will come back no questions asked and re-look at an area or re-treat it. They're very good people and they are very nice.
Description of Work: They come out quarterly to check for pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Fidelity Exterminating Specialists Inc
Thanks for the kind words. Hit em straight!
Kathy R.
05/2012
5.0
pest control
+ -1 more
I took over the contract from the home's previous owner, and everything is going well. They always do thorough inspections and phone ahead for appointments.
Description of Work: They inspected the house for termites.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
ALICIA J.
04/2012
5.0
pest control
+ -1 more
Fidelity Exterminating has been treating the home I've been renting for the past 3 years. I've had two different employees servicing the property since I've been there. Both have been wonderful. When I first moved into the property there was a problem with silver fish & house centipedes (yuck!) They came out and did a full treatment inside & outside. I've had my occasional ants, crickets and field mice to deal with but all were taken care of with one phone call. The quarterly service is reliable. I can't speak about the cost as I am renting and my landlord flips the bill. I will be moving to a new resident soon and have already scheduled Fidelity to service my new resident.
Description of Work: Quarterly treatments performed. My specific issues were silver fish, house centipedes, ants, crickets, spiders & field mice. Fidelity treated inside and the area surrounding the home. They also put bates for the mice that find there way into the garage. The quarterly follow up would be the outside treatments as well as checking the bates to determine if they needed to be changed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Fidelity Exterminating Specialists Inc
Member...congrats on the new home. Thank you for the kind review as well. Bernie Cox
catherine C.
03/2012
5.0
pest control
+ -1 more
We had a touchy situation because we had a pump that was close to the house and the pipe never got contaminated.
Description of Work: We had termites and he got ride of them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark G.
10/2011
5.0
pest control
+ -1 more
I had an inspection done first and had several questions which were answered promptly. An appointment was made and they accommodated my schedule which was very helpful. I opted for a years worth of treatment. Payment options were given to suit multiple budgets. I paid in full which yields a slight discount. The Exterminator came on schedule and was on time. He explained the treatment process and was observant and careful while spraying around personal items in the basement. Outside, traps were set and more spraying. I do wish the person giving the treatment had been slightly more careful in my wife's garden. Only two places were the stepping stones ignored. A minor thing and he was careful not to step directly onto plants. And in his defense, there were some areas that required a reach that perhaps could not have been gotten to otherwise. Again, a real minor nit to pick! Post visit, results were seen quickly. Within two days, we encountered multiple crickets and spiders with legs up in the air! Webs outside moved away from the deck, garage and front doors which were the main nuisance. It's been slightly over a month and NONE of my wife's roses or other flowers and plants have been negatively affected by the treatment. We were assured ahead of time and the claim seems to be valid. Overall a very good experience.
Description of Work: Full pest treatment which covers roaches, wasps, silverfish,ants, crickets, spiders, centipedes, millipedes, mice, rats, sowbugs/pillbugs, and boxelder bugds. I opted for the full year treatment which is broken up quarterly through the year from initial visit. Each visit is prescheduled. Only the first visit do they need to enter the house (garage and/or basement).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480
Response from Fidelity Exterminating Specialists Inc
Member, Although great quality service is expected EVERY time from our technicians, it's always nice to read or hear firsthand when that's the case. Thanks for using Fidelity and PLEASE let us know if there's anything we can be doing to make it an even better experience for you. Bernie Cox.
Diane P.
07/2011
5.0
pest control
+ -1 more
Over all it was a great experience.
Description of Work: I had them come out to access a stink bug problem. They were very responsive, gave me good information, and were upfront and honest. I have decided to have them perform the services we discussed in the fall when the creepy things come " home" to roost.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BLAKE H.
08/2010
5.0
pest control
+ -1 more
We spoke with Bernie Cox on Friday about a possible issue with bed bugs at the house. He agreed to come out the next day and he actually arrived early. He didn't find any evidence of bedbugs but he was very gracious about that and didn't offer services that we didnt' need. If we have any issues in the future we will definitely call Fidelity again.
Description of Work: Came out for inspection of house for bed bugs.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gloria D.
05/2009
5.0
pest control
+ -1 more
Everything went really well. Since moving into the home we had considered doing some work in the yard where a retaining wall had old, rotting wood ties surrounding it. Mr. Moxey suggested that if we had any substantial digging to do that we do it before his outside treatment though he was nice enough to say that if we wanted to do the repairs to the retaining wall after his treatment, he could come out and re-treat where necessary. We decided to have the retaining wall area dug out first and replaced with stonework. Mr. Moxey's work then could be done afterwards. At no time did he make me feel pressured and panicked which can happen when you find out you have termites in your house. At one point when my handyman was replacing a section of paneling that had been damaged, the termites got a little out of hand and were actually on my carpet. (this, of course, was before Mr. Moxey's treatment) This, of course, drove me nuts, and I called Mr. Moxey's office about what to do and his assistant said he was off that day, but she would have someone else call me back. Within minutes, Mr. Moxey himself called me and reassured me that all we had to do was use a shop vac to scoop them up and that it definitely was not a big deal. I have gladly purchased a contract for Mr. Moxey's firm to inspect each year at a cost of $95 a year with a guarantee that if termites return, they will be treated with no charge.
Description of Work: Over the Easter holiday weekend we discovered we had a termite problem in our basement. We purchased the home in 2005 and it had passed the termite inspection. I emailed Mr. Moxey, the owner of Fidelity Exterminating that weekend, and he responded to my email promptly that same weekend and suggested that I get in touch with his office first thing Monday morning. I was going to do just that, but I didn't even have to call them - their office assistant called me 8:00 a.m. Monday morning. We arranged to have Mr. Moxey come to my home that day, and he met me to go over things. We definitely had a termite problem which we already knew because when my handyman had tried to do some work that previous weekend on replacing some water-damaged paneling, he discovered them. Mr. Moxey carefully inspected the basement area and all around the house including the garage. He said that though we had a problem it did not appear to be a big problem. We set up a time for his company to come out and treat the areas. Mr. Moxey was very helpful with suggestions about which areas in the basement may need repair. When I needed to call their office after his initial visit, my calls were always returned promptly, and he patiently answered my questions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$892
DOUG R.
03/2009
5.0
pest control
+ -1 more
I've been using Fidelity Exterminating for over 16 years and they have been excellent. They have always gone the extra mile. The owner himself came out for an inspection when I had found a previously un-inspected spot in my basement. Over the years they've sent various employees to my house and they have all been trained very well. I will definitely continue to use them in the future.
Description of Work: They did a termite inspection and treated the outside of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
JULIE F.
10/2008
5.0
pest control
+ -1 more
I needed a WDI report for my lender for a house I am buying. I filled out the request for a WDI off of Fidelity's website, and they contacted the seller's realtor and got access to the house to do the WDI report for me. I didn't even have to be there, which was great since I am currently out of state. The company was very responsive, responsible, and reasonable. I would use them again.
Description of Work: WDI report.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Jean M.
02/2008
5.0
pest control
+ -1 more
The person owns the company actually came out to inspect the house. I thought the service was very personal.
Description of Work: They inspected and treated the house for termites.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Curtis H.
09/2007
5.0
pest control
+ -1 more
I like this company as they are dependable and they show up when they are scheduled too. They are also trustworthy as they even have a key to my home if I'm not home when they come. They always leave me a note to tell me that they were there. If there is ever a problem they will come back out free of charge.
Description of Work: I have them come quarterly and spray inside and outside of my three bedroom, two bathroom home for pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
LESLIE M.
04/2007
5.0
pest control
+ -1 more
Overall it was an excellent experience.
Description of Work: A neighbor had a problem with carpenter ants, so I had Fidelity come out for what they refer to as a "peace of mind" inspection. The inspector was friendly, prompt and very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
ANTON C.
10/2005
5.0
pest control
+ -1 more
THEY AUTOMATICALLY COME OUT WHEN THEY ARE SUPPOSED TO. I DO NOT HAVE TO WORRY ABOUT CALLING THEM UNLESS THERE ARE PROBLEMS. THEY HAVE ALSO GIVEN ME ADVICE OVER THE PHONE WHEN I HAD QUESTIONS ABOUT FRUIT FLIES & HOUSE FLIES.
Description of Work: THEY SPRAY FOR BUGS AROUND MY HOME (INTERIOR & EXTERIOR). I CURRENTLY HAVE A QUARTERLY CONTRACT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
MADELEINE M.
10/2005
5.0
pest control
+ -1 more
I HAVE USED FIDELITY FOR THE PAST 15 YEARS, AND HAVE RECOMMENDED THEM TO ALL OF MY FRIENDS, AND FAMILY. THEY HAVE EXCELLENT FOLLOW-THROUGH, CUSTOMER SERVICE, AS WELL AS EXCELLENT QUALITY OF SERVICE PERFORMED.
Description of Work: ANNUAL CONTRACT FOR TERMITE SPRAYING, AND MAINTENANCE FOR MY SINGLE FAMILY HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
THERESA R.
10/2005
5.0
pest control
+ -1 more
USED THE COMPANY FOR MANY YEARS AND WAS ALWAYS MORE THAN SATISFIED WITH WORK DONE AND PRICE PAID. WOULD USE THIS COMPANY AGAIN AND WOULD RECOMMEND THEM TO FAMILY/FRIEND.
Description of Work: ANNUAL TERMITE INSPECTION FOR PREVIOUSLY OWNED HOME IN DARLINGTON, MARYLAND.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Animal Removal,
Home inspection,
Gutter Cleaning
FAQ
Fidelity Exterminating Specialists Inc is currently rated 4.9 overall out of 5.
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 2:00 PM
Fidelity Exterminating Specialists Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa