ADVANCED APPLIANCE

unknown

I have a Frigidaire clothes washer with a faulty drain pump that I purchased in April 2103. It's still under factory warranty, so I'm unable to use my extended warrenty service yet. Frigidaire's automated system listed Advanced Appliance as their appliance service provider. All good; I call them, speak to Jackie(very plesent and professional) to schedule an appointment. Jackie checked her service area directory and confirms that they do service the Roland Park 21210 Zip Code area. I set the appointment for today 1/9/2014 for between 12-2pm. Still All good. At 12:12pm I get a call from Jackie informing me that the tech(John) is at my building, but no one is answering in my unit. Now the situation turns all BAD. My nephew was waiting at the condo unit for the repair visit. I call him with Jackie on the other line, and telll him to buzz John in. ....but Jackie tells me that John(now referrred to as the tech and owner) has left my location because he could not find parking, was cut by another can while trying to park and no one is at my condo unit to let him in, and all in all, did not like the area. ALL WRONG!!!! My nephew confirmed that there was open parking spots out front, and if you are familiar with West University Parkway before it turns into Roland Ave, there is always street parking. By the time I explain this to Jackie that John must be at the wrong address, she informs me that and quot;John is the owner and if he doesn't want to make the service call, he won't.and quot; Jackie says she will call me back. I'm really not excited at having Advanced(John) service my washer at this point, but I need it fixed and Advanced is the only service company Frigidaire lists on their IVR. So I figure she will call me and tell me that John was at the wrong address, but he will honor their agreement with Frigidaire. NOPE! Jackie never calls back, but I get a call from a Frigidaire rep, apologizing and offers an alternate repair service. IF you happen to come upon Advanced Appliance regarless of if you are located in their home turf of Aberdeen, DO NOT TURN TO THEM FOR APPLIANCE SERVICE OF ANY KIND. The and quot;ownerand quot; does not keep his appointments, chooses what jobs to take regarless of appointment and flat out does not run a respectiable business