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TMS Cleaning Services Inc.

House Cleaning, Window Cleaning, Carpet Cleaning

About us

TMS Cleaning Services is an insured, residential and Commercial cleaning service. It offers cleaning service tailored to its customers’ needs. Most customers will likely request weekly cleaning or Bi-weekly cleaning. There is also a need to offer Once time Cleaning, Spring Cleaning and one time cleaning on an as-needed basis.

Business highlights

12 years of trusted experience
Emergency Services Offered

Services we offer

Office Cleaning Residential Cleaning ( weekly, Bi-weekly, Monthly and One time Deep Cleaning) Window Cleaning Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
PayPal
Visa

Reviews

4.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
17%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.5
punctuality
4.3
Showing 1-6 of 6 reviews

Sunny L.
01/2019
5.0
house cleaning
  + -1 more
TMS cleaning service is always professional, always on time and always took care of my home & bhsness with care. I would recommend them a millions times to my friends and anyone out there looking for quality people who can do a great job!
Description of Work: Residential & Commerical cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nadine A.
01/2019
3.0
house cleaning
  + -1 more
): I was looking for a cleaning service and went through Angie’s list because of the stringent background checks that are done on the people you allow to advertise with you. I did find one however I had the following issue and would like your help in resolving the matter. Taz came and we negotiated a cost from $80.00 to $65.00 biweekly cleaning service because it’s a small 1-bedroom apartment. After we talked about that he said they normally like to do a deep cleaning of the unit and explained that they clean everything, everywhere and move furniture to clean in those spaces also and it also included the oven and the refrigerator. (the refrigerator was not to be part of the bi weekly cleaning plan) He said the cost would be $120.00. I agreed to that and also asked him to email me his certificate of insurance for his business. I asked as few times, but I never received it. I also told him at our initial meeting that I leave for work at 8:30 and asked if it would be a problem getting someone to my apartment by that time when they come to clean, and he told me that would not be an issue for them and they can move schedules around. On the first cleaning (deep cleaning) they did a decent job. I was impressed at first but that evening I noticed that the front and side of the microwave was smudged as well as the toaster. Then I looked into the oven and it was not cleaned at all nor was the refrigerator. That evening I took pictures and sent them to Taz in text messages showing him the problems. He sent back a text message “Driving will get back to u soon” The next morning, I also noticed that the blinds which are old, and delicate were ripped and broken. She must have been **** ** them. I didn’t hear from him, so I thought I was being ghosted so on December 10th I texted him to call me when he had a chance. He called right away and said he told them not to do the refrigerator (that was for the weekly but not the deep cleaning) and that it was his fault that they didn’t do the oven because when they asked about the fridge they asked about the oven in the same text and he didn’t see it. I told him he needed to have them come back for the oven and he said he would when they come to do the first bi-weekly cleaning. and we talked about the issues and I told him that other than the blinds and not doing the oven and the cleaning of the appliances they had done a good job and if he follows up on the issues with them, I wanted to schedule first bi-weekly cleaning and we decided on Thursday the 20th or Friday the 21st. I received a text on the 20th asking to do the cleaning on Friday the 21st. I texted back sounds good 8:20-8:30. Later he replied the cleaner could come at 10:30. I couldn’t get him to commit to 8:30 as we originally discussed. He asked if I could hide a key. I only have one key to the unit and I would have to jump through hoops to have one made which is why I need them to come by 8:30 when I leave for work. He said he would have someone come on Monday. I told him I have the whole week off so that works. On December 23rd I received a text stating someone would be there Monday the 24th at 8:30. I also asked who to make the check to (business name) that I would be leaving for them and I didn’t get a reply to that at all. On December 24th I waited for the cleaner at 8:30 who never showed. I sent him a text at 8:43 stating that no one has come to clean and I would be leaving soon. I left the apartment at 9:15. I have not heard anything from him at all. The deep cleaning didn’t go as planned and the fact that he didn’t rectify anything on top of blowing me off has infuriated me and I would like to have the work completed or a refund of my deep cleaning. Conducting business via texting is not smart. Picking up the phone and making amends is what should have happened and that has not happened. Also, I had to remind him of my Name because he texted me as Dear. I had to ask him if he were referring to me and that my name is Nadine.
Description of Work: Deep housecleaning

Rating CategoryRating out of 5
value
3.0
responsiveness
2.0
punctuality
1.0

Yes, I recommend this pro
$120

Kurt G.
12/2018
5.0
house cleaning
  + -1 more
TMS came in cleaned it up with out hesitation. They got us to the point so that we could then make the necessary repairs.
Description of Work: I had a tenat leave disgusting mess behind when they moved out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TMS Cleaning Services Inc.
Thanks [Member Name Removed] for your review, it was a pleasure to work with you- looking forward to assist you in feature.

Matt C.
11/2018
5.0
house cleaning
  + -1 more
My family has been using TMS Cleaning for over 2 years regularly. When we started looking we needed a company we could trust. Both my wife and I work and often our childcare provider is at the house when the cleaners come with our young daughter. Not only are they trust worthy with my daughter but they have become friends with her. My daughter looks forward to them coming every 2 weeks. They are now more than cleaners but a part of our family. They also have a key to our house. I am sure you can find a lot of people to do reliable house cleaning services. I am confident you won’t find anyone that will go above and beyond the way the TMS Cleaning team does. They will become a part of your family too! We have recommended them to family and friends and no one has been disappointed. Everyone has become a regular customer. They are also very reasonably priced.
Description of Work: House Cleaning (Every 2 weeks)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TMS Cleaning Services Inc.
[Member Name Removed], Thank you so much for your words, it so honorable to for you and your family 🙏 It is been a pleasure for me to work with such a beautiful family as yours .

Kaelyn K.
10/2018
5.0
house cleaning
  + -1 more
Everything has been perfect. Every time I walk in the house after they’ve cleaned it smells brand new and everything sparkles!
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Leslie S.
10/2018
5.0
house cleaning
  + -1 more
They do a good job and everything is going very well. They perform an ongoing cleaning service for me and I definitely with continue with them in the future.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    23 South Stowell st #1, Worcester, MA 01604


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:30 PM
    Tuesday:
    7:00 AM - 5:30 PM
    Wednesday:
    7:00 AM - 5:30 PM
    Thursday:
    7:00 AM - 5:30 PM
    Friday:
    7:00 AM - 5:30 PM
    Saturday:
    Closed

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Window Cleaning,
    Carpet Cleaning

    FAQ

    TMS Cleaning Services Inc. is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:30 PM

    Tuesday: 7:00 AM - 5:30 PM

    Wednesday: 7:00 AM - 5:30 PM

    Thursday: 7:00 AM - 5:30 PM

    Friday: 7:00 AM - 5:30 PM

    Saturday: Closed

    TMS Cleaning Services Inc. accepts the following forms of payment: Check,MasterCard,PayPal,Visa
    Yes, TMS Cleaning Services Inc. offers free project estimates.
    Yes, TMS Cleaning Services Inc. offers eco-friendly accreditations.
    Yes, TMS Cleaning Services Inc. offers a 10% senior discount.
    Yes, TMS Cleaning Services Inc. offers emergency services.
    Yes, TMS Cleaning Services Inc. offers warranties.
    TMS Cleaning Services Inc. offers the following services: Office Cleaning Residential Cleaning ( weekly, Bi-weekly, Monthly and One time Deep Cleaning) Window Cleaning Carpet Cleaning

    Contact information

    23 South Stowell st #1, Worcester, MA 01604


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:30 PM
    Tuesday:
    7:00 AM - 5:30 PM
    Wednesday:
    7:00 AM - 5:30 PM
    Thursday:
    7:00 AM - 5:30 PM
    Friday:
    7:00 AM - 5:30 PM
    Saturday:
    Closed