Peterson Oil Service

Peterson delivered oil for only the second time to my house and the very next day my boiler stopped working. When a tech from another company came out he diagnosed it as bad oil which damaged the boiler due to the bad mixture causing the system to run sluggish and the primary control to shut down. I had no heat and water for several hours. When Peterson pumped out my tank what was in there can only be described as what looked like thick bacon grease. When I asked if they could come clean my tank the customer service agent came back and said her manager would not do that because I decided I was no longer getting oil from Peterson and went with another company. I spoke to the manager who was rude and did nothing to rectify this situation. Instead of receiving my full money back like I asked I was sent a bill for their tech who came out and changed a filter which was gummed up due to their oil. Imagine being asked to pay for a service caused by oil they delivered. Seems like a pretty good scam doesn't it? After calling numerous times to try and get my money back and being given several different responses I was finally paid back money I desperately needed. However, Peterson refused to give me a full payment back stating that their technicians pumped out less than a tank even though the new company came and filled my entire tank with fresh oil. Rather than continue to fight with this company I decided to go to the attorney general. You should too if you have had similar experiences. Hopefully the attorney general will finally step in. The state fined Peterson $450,000, but what about the consumers who have been negatively impacted by this company? They never gave me options for other oil until I complained. By the time I was told about biodiesel it was too late and I had to pay to have my boiler fixed. If research shows that Biodiesel is not good to use in cold temperatures why does Peterson think it is ok to put 40-80% in peoples tanks which is way over the recommended amount of 5-20%?

I am a prepaid customer for the full year. I paid in full in September. This is the second time this year they have let me run out of oil. I called them last Thursday and they promised I would be filled on Monday, Saturday and Monday. Obviously a lie! It is Monday night, no delivery and I am out of oil! Have been waiting three hours for a technician to call back. Stay away from this company.

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This company was not interested in performing the job because I was not a current customer and asked me to contact my oil provider.

unknown

They were very nice. They came out quickly. The guy was very professional. The price was pretty good. He got it fixed within an hour. They charged for the part and an hour worth of labor. I had a small baby in the house and it was really hot that day. I needed someone to come out quickly. They had enough guys on their team that they're able to send someone out right away so that was nice. They're pretty standard for their prices.

unknown

We've been using them for at least 5 years. We have a contract with them for cleaning and service if we should need it. They are a well established oil company in the area. If we have problems such as our heat is not working, they are very prompt at responding.

They come when they are supposed to. I do not plan to use them in the future.