W L TOOMEY IRRIGATION

WL Toomey was recommended to me by a friend, but I have been sorely disappointed by their customer service and communication. They do not schedule a time to service your sprinklers instead they send a postcard stating the day they will be showing up. If you have a conflict with work (and an emergency plumber in my case) and need to reschedule they inform you that they will get back to to with a date “when they will be in your area” (I live in Malden their company is in Woburn) I tried to work around this and had my father be at my house when I had to work. They chose not communicate what they were doing/fixing while they were here for less than 20minutes. A week or so later they send a bill double their original quote. They claim repairs were made and pieces were replaced, but what company changes something without verbalizing it before it’s done. My dad was available and there the whole time especially that reason They charged me $70 for a $20 part that I could have replaced myself, but I was never given the opportunity. Who doesn’t allow the customer to make the schedule or a decision about their product at their house? I am done with Toomey.

Perfect. They set-up a 9 zones sprinkler system for 7000 sq feet with smart timer

Very friendly and professional phone call to set the appointment. Came out to open up my irrigation system and service any issues. Technician found a few problems which he promptly fixed on the first visit. Small charge for the fixes so well worth it.

W. L. Toomey Irrigation notifies you in writing and when they are coming to turn your system on and notify you in writing when they are coming to your residence to winterize your system. Each year when the crew comes to my residence they are clean, professional and prompt. Would highly recommend.

We had a very bad experience with them. I needed them to turn off and turn on the service. He came out to turn on my service. Then I found out that the pump was running but not pumping any water. It ran up a huge electric bill because it was on for 24 hrs a day. We called to get it fixed and no one could come out for a week. No one showed up for the appointment that we had. After this, they set up another appointment a week later and no one showed up for that appointment either. When I talked to the woman that scheduled the visit she said they needed two people to come out to "fix" the pump. When all they needed to do was prime the pump. I had been working at this for 3 weeks now to get the pump primed and told them that someone needed to be out within 24 hrs. I took my pump somewhere to get checked and they said nothing was wrong with it at all. So I put the pump back on myself and it worked just fine. They don't return calls and they tripled my monthly electric bill.

The experience was without any problem and it would be a pleasure to recomment their service

They were extremely professional and answered all calls/emails. They arrived when they said they would arrive. Provided a free estimate of the work, conducted the work, and cleaned up after they were done. I will be be using their services again in the future and highly recommend this company.

This company did a perfect layout of the irrigation system. They laid it out so that all of the lawn is watered. The yard has little areas or kinks in it. They have an excellent on-going maintenance where they come out in the winter and blow it out and back in the spring to turn it back on. They are responsive to our needs.