Terminix - Woburn -Termite & Pest Control

Terminix Pest Control is a poorly run, dishonest company. After their technician did not show up twice in a row to service my home/office, I canceled my service. Now, they just keep billing me for a service they never performed. Despite the numerous calls to request that they cancel the bill, they said they would investigate and get back to me, but they never got back to me. They just give me the runaround over and over again. I recommend you steer clear of this company.

I hate this company. They use fear tactics and they lie. Then when something serious happens, like my wife getting cancer and me losing a job, they do anything and EVERYTHING to try to not get you to cancel. They make you fight for cancellation. They want to throw $40 credit and be like, that is good right? Then they want to charge you $900 for a cancellation fee for their lies and fear tactics.

Termite bait stations were not installed properly. The installation "professional" did not even adhere to the guidelines on the Terminix site under the "Are They Effective?" section: [*** Link removed ***] We paid $800 to have the bait stations installed at approximately 10 feet intervals (since they discovered active termites) and 2-4 feet from the foundation of the house. The stations were not strategically placed and not at correct distances for effectiveness. Some stations were a staggering 14 feet from the foundation of the house! Many small holes were left in the yard trying to find an easy location for the bait station. Who knows if he hit the sprinkler line? The stations were not an even distances from the foundation and we're placed haphazardly. I would expect the bait stations to be installed in a straight line following the foundation, but instead, we have stations at 14', 6', 4' from the foundation... It looks terrible, the 14' one is in the middle of the yard! You would think it would be easy enough to stay in a relatively straight line following the foundation. Many of the stations were not all of the way in the ground so they are easy to trip on and wobbly when you happen to step on it.. which happens quite often when one is placed in the yard (16' from foundation) and another right in front of the grill (6' from foundation). All of the stations were not at roughly 10 feet intervals. The section of the house where termites were discovered didn't even have the stations at 10 feet intervals. I will have to see if the 100% money back guarantee is a real thing and just install the stations myself. It is clear that Terminix does not require their professionals to meet their standards, much less my standards. After doing some research it looks like using Taurus SC Termiticide will be a much better solution then the bait stations anyways.

I was given a FIVE HOUR window for the appointment! And then no one showed up or even called!! After waiting for five and a half hours I called the office and was told that while I did have an appointment scheduled, they had neglected to assign an inspector. I was told a manager would call me and offer compensation for my wasted time. It's been over a week now and the manager has not called.

I would not hire these people. They made the problem worse. Total incompetence. They charged me $1,850. Total rip off.

First appointment: Consultation went well. We bought services for 1 year of protection. Second appointment: 1 hour late past appointment window. No communication to set expectations on tardiness. Today: Made special appointment bc we saw a mouse in our living room. Complete no-show with NO notification. When I called, they told me their policy is not to tell people when they aren't going to show up! Seriously, their policy is to not notify their customer If they have to cancel! I stayed home from work today for this appointment. Horrible customer service!

This technician, he noticed that there was a some past problem. He said he was going to quote me a price, it was not covered in their plan. He never got back to me on that. That was an issue for the house. I was very mad about his lack of commitment, so I cancelled the plan as a result. They should have followed up if they promised something. That's a major problem. There was another technician before this one, his name was Sinclair. The previous guy was pretty good. This gentlemen was knowledgeable and right on his work. This guy I don't trust his work, he not thorough. I don't like it. I think their pretty responsive, they just don't follow up. When you call the they would send someone right away, but I wasn't happy that they promised to give me information on the plan. They never replied.

I do use them all the time for the last seven years.

It was a little expensive because the first time they did give me a 14 years warranty which last for 14 years it gave me at around think about 3000 or something like that. They did excellent service for these two.

Their employee's didn't come out and then charge me for it and he lied to them I guess and they were defending him so I guess I don't let them come out anymore.

I ended up signing up for the service but I cancelled it. There was a hornet's nest in an area that I couldn't get to which was two storeys up. It required them to get a ladder and spray chemicals into where the hornets were entering so that they would get it into the nest. Instead he stood two and a half storeys down and tried to stream it up. He thought that would take care of the problem. I called him back and he still did the same thing. I figured he was lazy, so I decided cancel the contract. He was also supposed to spray for ants because my house is under construction and ants usually find it easier to infest such carpentry. He sprayed powder around the house but he wasn't focusing on the holes where the ants were. The attention to detail was poor and the service was ineffective overall.

One thing I didn't like about them is that right when they came out, they looked underneath the flagstones near my house, and they said you have termites. I signed a contract with them, and then I look under the flagstones after a year, and the termites were still there. They said that was far enough away from the house, and I asked them how come it was not far away enough when I signed the contract. I was very disturbed by them. They would come back, but when I told them that I had termites there, the story changed. I spoke to a manager there, and somebody above him. The contract covered for them to come back. I was very disappointed. They are very misleading. They would come quick. In the beginning they were good, after I had them for a couple of years, and I would call them for the termites, they would say they can't come out. It went downhill really quick after 2 years.

When I bought my house in '09, the seller signed up for a 9 year plan with Terminix, and paid for the initial work. The first couple of years were OK, but in recent years I have gotten the impression that this company just doesn't care. Multiple missed appointments, errors in billing, incompetent customer service. In fact, they assigned my last "inspection" to a technician who wasn't scheduled to work that day. I only found that out after the 4 hour window had passed and nobody showed up. Need an exterminator? I suggest you find a local company and give them your business. I know Terminix isn't getting any more of mine.

I give up. You have the worse customer service I have ever encountered. I have a 3 yr contract with Terminix. I have been given 3 appts this summer from Terminix for my yearly treatment, and 2 out of the 3 times no one came. The first time I was told the appt was scheduled with an employee who no longer works for Terminix. And yesterday I had another appt and again no one came. The 2nd appt was with Michele who told me she had to come again in Sept to adjust some of the stations. I made this 3rd appt for yesterday and again no one showed up nor did I receive a phone call. I called Terminix 3 times, was put on hold for more than 15 minutes and then was told I would get a call back. Of course, no one has called me yet. I paid for a 3 yr contract and I am very upset about all of this since I still have a problem that needs to be addressed but no one in your company seems to be able or seems to want to help me. Please take care of this problem.

After a few hiccups with scheduling, we had the pleasure of working with Carlo Dimascio He explained everything and even offered a lower-priced service than what had original been recommended that apparently took care of our issue He even took the time to put down mice traps and other precautions to prevent future issues A great guy with a great sense of customer service!

Greg K. has been our service technician for over 4 years. He is a friendly and knowledgeable man. Thanks again for your many years of service.

They are average. Just a local company.

I?ve had a pretty good experience. They are very professional. They have been fairly responsive and punctual. They come when they say they?re going to come. They send you an email or a phone call ahead of time, then they follow-up afterwards with some documentations. I am fairly satisfied with them. From time-to-time all the insects aren't gone, but I don't know how much of that is their fault as opposed to just being in an area where you get a lot of insects.

First technician came out as scheduled, however he only treated for carpenter ants and did not treat for spiders. I called and tried to get someone to come out for the spider treatment which I had already paid for. Customer service person told me I had to wait 10 days even if they did not do as promised or paid for, second to toxicity of chemicals. I rescheduled after 10 days. Technician never showed up. I called during my 'window ' of time I was given and customer service contacted technician. This man told me it was unlikely he was going to come and finish treatment for spiders because 'why should I fix someone else's problem. let the first guy come out and do it. I don't get paid to fix his problem". He went on to complain about Terminix and how he gets paid. Fixing another tech's problem dose not get him any money. I told him, really did not care and wanted spider problem treated since I had already paid. I immediately called main customer service number again, and they assured me this tech would show up. He did and continued to complain about the company, and how he did not like working for them. He did spray an insecticide inside and out for the spiders. But told me' truthfully, there is really nothing you can do for spiders!" Said he was not prepared to do the entire treatment, Again, because it was the original technician's fault and LEFT. I called customer service and spoke with many 'supervisors' who could not believe my story. They said they would send a different tech the following Monday. Guess who they sent? Same tech, that walked off and refused to complete spider treatment. He said he went to my house when I was not there and completed everything. Though he had no access to house or basement. I asked for full refund. I am still waiting. TERRIBLE CUSTOMER SERVICE. Each time I called, they apparently was no record of previous call or all the problems I was having. UNPROFESSIONAL TECHNICIAN - GET ANOTHER JOB ANDY! till have carpenter ants and spiders looking for another provider to help me. RUN FROM THIS LOCAL OFFICE! RUN FROM 'ANDY' ! THREE APPOINTMENTS, AND TREATMENTS NEVER COMPLETED S

We have them on a yearly basis. He has done a great job. There is a tremendous difference since we started using them. I do not see any ants.

The contract annual is about $400. I like them because they're local and they're very attentive to my needs. I haven't seen any bugs or spiders in my house so I think they're doing a great job.

They have been great. I haven't had any problems. I'm on a quarterly program. The guy who comes to my house is the one who has been doing it for the last 3 years. He is awesome. He calls and lets me know he's coming. They are very good. I like the technician. He gets the cobwebs in the corners and he is very good. The price is inline with others; it's not cheap but it's also not the most expensive.

Gerald D is our Bug Man, and he rules. He is beyond awesome. Thorough, knowledgeable, easy to reach. If he can, he will come right over if you need him (as in, our house was jammed with roving bands of carpenter ants. Freak out!) Jerry to the rescue within one hour. He's pleasant and friendly and definitely someone you feel safe having in your home. Worth every penny for the yearly contract.

They came and inspected. Then they applied treatment to exterminate insects. Worked well-no more pests!

We have a long time account for Termite control, which we've started after we found carpenter ants. We were told at that time that our account covers termites and carpenter ants (the pests which cause damage to the structure). We had various other pests (spiders, stink bugs etc) but realized that the pest control part of our account was not doing anything to help against these, so we canceled that but kept the termite control portion which we were told will cover our carpenter ants problem as well. Now unfortunately our carpenter ants are back, but when we call for service, which we pay about $360 yearly for, we are told our account only covers termites, and if we have ants, we need to add a pest control service, for a $360 yearly (they charge 90 quarterly). This is ridiculous since we paid all these years for the termite account, only because we were told it covers carpenter ants as well, which was the problem we initially contacted them for.