Sunbug Solar: A ReVision Energy Company

It went great. They spent a lot of time with me and on the site during the design stage to make sure we got the most cost effective system size for our situation. We set up an install date that was a few months down the line. They stayed in touch with me during that period until the panels were delivered and ready to install. The office staff worked with me to complete and process all the paperwork regarding the various credits and energy buy back agreements . The service team was punctual, professional and very friendly. They did a great job and were very careful to clean up after each day and test all the components prior to completion. We had an issue with one of the boards on the inverter and rather than have me wait till one was shipped in from CA., they replaced my entire inverter within 2 days. They set up all the appointments with the local inspectors and utility company and had a representative here to meet them.. I had one minor issue with a section of "critter guard" around the panels and called them. They had someone her that afternoon!!!!! I spoke with 4 other companies, both large national companies and smaller local companies. With Sun Bug, I truly felt they were working to get me the best system for my needs and not just to sell me anything.. Everyone I have dealt with from Sun Bug from the design and sales team, office and support team and installation and service group have been fantastic. I would recommend this company to anyone looking for solar panels. They were knowledgeable, professional, friendly, and reasonably priced. In addition to that I get the added benefit of working with a local company who actually answers their phones and knows who I am!!! A WIN WIN for everyone

I'm a procrastinator. I will think about doing something, but then try hard to find reasons not too. I first started thinking about solar when I got my MassSave home energy audit done. It turned out that the company that did the audit was also a contractor that installed solar (and other type ) systems. Hmmmm ? But I still signed up for a visit from a sales rep to learn more about it.The guy that showed up was very pleasant and nice but it seemed like he was a recent graduate from Solar Sales Pitch school. I wasn't feeling great about this company but I did my homework and checked them out online at Angies' List, Yelp, etc. I found my reason NOT to do it. Procrastinator happy..... EXCEPT... while researching this other company, I came across a lot of positive, almost cultish reviews of SunBug Solar. Never heard of them. They cant be that good. OK I'll give them a call. A SunBug rep, Dan Covey, came out to the house .A real nice guy. He was an information machine. There was no sales pitch. He just explained pretty much everything from design and equipment options through the final step of turning on the panels along with the incentives and rebates..He seemed genuinely enthusiastic about what he did and I was very comfortable dealing with him. I still did my homework and called every reference and continued to look at reviews. The price came in about $8K lower than the other company. All the work went as planned. The office people I dealt with, Andrea, Susan and all were very helpful and friendly. The workers who did the install were professional and courteous. They were particular about the neatness of the job and respectful of my house and my neighbors. There is more I could add, all positive, but I hate writing and this is already getting too long. We went solar primarily because of the financial savings. Our system has now been up and running for 10 months. It is on track to at least meet, and most likely exceed the projected estimates given to me by Dan. I'm no tree hugger but it feels good to be a little green while saving some..We are very happy we went solar with SunBug.

The entire project went smoothly, start to finish. It was great to work with a responsive, local company, rather than a corporate behemoth 3000 miles away. All questions were answered quickly, whether by phone or Email. Sunbug employees are much more patient than the competition. Whether it was the initial sales visit or the final commissioning, Dan (our sales rep) made sure our questions were answered. Sunbug very much wants to make sure that you purchase the system that is right for you and that you know exactly how to use and maintain it. We would use Sunbug again if we were to purchase a new home.

From beginning to end, the staff at Solar Bug was great. Ben A came out to our house to give me information about the solar systems they offered and provided me with a couple of detailed proposals. I could not commit to having the work done at that time. Ben did not pressure me at all. A few months later, I called to have the work done. I was given a time frame for each phase of the project, which was followed. All the staff at Solar Bug were extremely responsive, professional, and punctual. They made the whole process very easy. I would highly recommend them.

SunBug filled up my roof with solar panels. They were easy to work with and helpful the entire way through. They helped assess my needs, provided a quote that was comparable with a competitor, installed and switched on the panels. they did a great job of letting me know what they needed from me, but they took care of most everything for me. The installation was relatively fast, the crew was polite and courteous, and they did a great job cleaning up after. The panels have been up and running for about 3 months now, and there have been no problems yet.

It went very well. They cleared the whole roof of snow and installed the entire system in a few days. The workers were very nice and efficient and the installation looks great.

Very friendly, punctual, neat, and cleaned up after every visit, Also did a great job under adverse conditions.

The whole process was done in a very professional way. Very dependable. The cost was also about 20% lower than one other big firm that we got estimates from. Sunbug took care of everything, truly a turn-key solution.

I researched solar panel options thoroughly before selecting SunBug, and I made the right choice. They were knowledgeable, professional, and responsive. They did everything they said they would do, when they said they'd do it, with no surprises or complications. The SunBug salesman was also very helpful at listing different options (including different types of panels, different configurations, etc.) to fit whatever budget I gave him. The system was not cheap, but SunBug's price was lower than the other full-service installer who gave me a quote for a comparable system. According to SunBug's math (and mine), the system will pay for itself in 8-9 years, once tax credits and SwRecs are factored in. So, long term, SunBug was a better deal than the panel rental companies like Solar City, and SunBug's quality is much higher.

Things started off well with Chris coming down in March to review my roof, take pictures and generate a report on what they could offer. Unfortunately from there things went south. There were a total of 4 inspections done on the house as a result of multiple failures. 1. The first inspection failed as a result of the inspector finding the sealant they used to be insufficient for outdoor use. 2. The second inspection failed when the inspector actually went inside and looked at the electrical work and found that they had hooked up to my panel without the 3 feet of clearance needed to pass inspection. - This would not have been a big issue as I understand that they did not setup my basement. The part that unbeknownst to me the electrician had a conversation with my father-in-law and even told him it would not pass inspection but decided to do the work anyway. 3. As a result of failed inspection 2 it was determined that in an attempt to expedite things they would hook up to the socket outside to move and replace the panel. - This also resulted in a failed inspection because the local inspector informed them that when they move and replace an electrical panel it is considered a service upgrade and requires the socket to be replaced outside. The plan to hook up in this manner ended up causing extra time to the project by a couple weeks. 4. The fourth inspection was really a 4th and 5th inspection because the inspector needed to come out and confirm everything appeared OK before electricity could be turned back on in my house and then to come back out and finally pass the inspection. While Andrea(the office manager) was sympathetic for the issues SunBug came out for the installation at the beginning of May and we did not pass inspection until July. With confirmation that the system had been turned on I was told a few weeks later I had a conversation with Andrea that they would be mailing me paperwork and to send it back once I received it. I waited a few weeks before calling and apparently no one found it necessary to send it out. I also had to contact the monitor company so I could get an account setup as no one had provided any guidance as to setup monitoring in the month that I had service. The paperwork I got was found to be lacking as well, while it did contact manuals it had no note or anything as to what the forms were for and a copy of the 2014 tax forms as well. When I inquired I was told they were just for reference but a note would have been helpful. Overall it seems like other customers had no issues but every step of the way I encountered issues and lost 2 months of production(they did reimburse me for one month) and have had absolutely no guidance from SunBug on what is needed to be done to sell my SRECs when they do become available when the state certifies my system in January. I would never be able to recommend SunBug to anyone I know looking for solar.

Sunbug is the most professional company I've ever hired. From the first contact through months after their work was completed when I had a question, they have been extremely responsive. During installation a tool fell and i sustained minor property damage to my gazebo. They notified me right away and apologized profusely. Within 15 minutes the office was calling to provide restitution. Accidents happen but the way they responded to this one exemplified their professionalism throughout. If you are contemplating solar, you have to use Sunbug.

SunBug did a great job for us. They were supportive all through the planning process, the paperwork, the installation, and the follow-up. They advised us on SREC's, and helped us to see our panel's production online. SunBug's staff was great. Mike was always willing to take my calls and offer advice. Andrea was very pleasant, helpful, and cooperative. Malcolm talked me through some of the technical set-up on the phone. The fact that I know these people's names a few months after the installation shows that they made themselves available. The installation itself went more quickly than expected. We were expecting it to take three days and it only took two. The only small problem was the placement of the equipment in our garage. We had decided on a general area with SunBug, but didn't see the specific location until the equipment was already in place. We lost a little storage space, but it didn't turn out to be too big a deal and we work around it. I recommend this company highly. They are knowledgeable, efficient, and customer-friendly:)

From start to finish Sunbug was by far the best of the solar installers I researched. Their pricing was FAR better than the competitors that I contacted and their customer service was excellent as well. All questions were explained thoroughly via phone as I prefer to speak to a human being, but they also quelled any doubts I had by providing everything we spoke about in writing via e-mail. From the gentleman who came out and initially spoke to me, to the site inspector, down to the install crew who were there early and knocked out the large install within a few days - every aspect of the install was seamless and very professional.

After reviewing proposals from 3 qualified contractors, we chose SunBug to install a 60-panel system on the roof of the small commercial building we own. Their proposal was thorough and clear, and their answers to our many questions during the evaluation process were prompt, comprehensive, and directly responsive. This gave me great confidence that the installation would be high-quality, and they did not disappoint. The hand-off from Richard (sales) to Aaron (project management) was handled smoothly, and the installation process went exactly as it had been discussed at the proposal stage. The cost was exactly what we had agreed to. I always felt that everyone I interacted with at SunBug was accountable and invested in seeing our installation completed successfully. As promised, SunBug handled the permitting and paperwork with the City and the utility, and set up the monitoring. We signed the contract at the end of January, and the system was turned on in mid-July. SunBug?s initial system cost was not the lowest we received, but the detailed financial analysis offered provided the information to see that it would be the best investment. We were not only looking for a good installation, but also for a competent long-term partner to help resolve any issues that could arise in the future (hopefully few to none). I?m confident that we have that partnership with SunBug, and I strongly recommend them to others, without reservation.

Everyone at SunBug Solar was friendly and courteous, from the sales rep to the office staff to the installation crew. From the initial evaluation to system design, and installation, these folks were prompt, responsive, and delightful to work with. Their price was very fair, and (more importantly) the quality of their work was excellent. In addition to the hardware and electronics that make up the system, the SunBug crew went to work in the attic, strengthening our roof trusses to better support the solar panels. After last winter which left an enormous amount of snow on the roof, the extra support is welcome indeed. The system they installed used the high quality components I had researched and requested. The installation itself went very smoothly, and the team that did the work was professional and proficient. Our dog was pleased to see them when thery arrived each day ... the highest compliment of all. SunBug took care of all the paperwork ... everything! There was nothing I was required to do, other than adding my signature to the various documents. The entire process was simple and painless, exactly the way I like it. Bottom line ... I highly recommend SunBug Solar for anyone who want to go solar.

We got quotes from 5 different companies for purchasing solar panels, and we selected Sunbug because of the professionalism, honesty and integrity we felt from their representative during the sales process. We liked the SunPower panels early on, due to american company and 25 year guarantee, which includes shipping and installation costs should a panel fail. Getting 5 different quotes, some with Sunpower panels, and others with various chinese made panels, we were able to compare pricing and quote content pretty extensively, taking over 2 weeks to select which company to use, and evaluating each quote. The Sunbug quote process was more extensive than some, as they actually took detailed measurements and engineering expertise was evident. The pricing was amazingly close from one company to the next, regardless of equipment. Sunbug gave us more detailed information about the proposed equipment and the actual quote detail was better too. The number of panels recommended varied some as well. higher efficiency panels does mean you can put fewer panels for same amount of power. Sunbug gave us the best price on the equipment that we felt we wanted on our house that we could depend on for a long time, so we selected their quote. We were impressed with communication during the pre-install period, when inspections and certifications are being arranged. they take care of everything, and keep the bureacracy of the government and utilities moving. The time until the install would begin, once we signed a quote was about 6 weeks (installed May 26 2015. The install went very well, and was complete in less than 3 days. Crew was fast and efficient, very careful with aesthetics of the install, so the system looks great. Then we had to wait for more inspections and permission to operate until we could turn it on! (Hard to wait ;-)) The panels were turned on June 15, and we have produced 1.3MWh so far, so we will start getting SREC income next quarter. We could not be happier with our system, and our choice of Sunbug to purchase and install our system. We are Looking forward to 25 years of no electric bill, and 10 years of SREC income, in addition to the upcoming tax credit next April. On top of that, We feel great about our carbon footprint contribution to a better world. The dashboard monitoring system from Solaredge is quite fascinating. We can now air condition our house when its hot and humid (as I write this its 90+ outside and high humidity outside. we still will make more Kwh than we use even today!

From the very beginning SunBug Solar has been fantastic. I had 3 different Solar companies in mind, my picks were based on past reviews, value for your money and the amount of systems installed. I put the call out and SunBug was the first to respond within one day. Another called a week later and the third called 2 weeks later. Chris Miller from SunBug Solar called and we schedule the appointment for the evaluation. He came in the middle of March when we still had foot and half of snow but he managed to walk through the snow and take pictures of our house and roof line. A few days later we had 4 proposals sent to us. Based on your financial situation we had choices to make. We decided to get the 99% coverage with the second best panels being used. This choice was within our budget and based on their calculation should cover our electrical bill. Not only that but payback of this system should take about 5-6 years. Next, we were in contact with Andrea and Anna from the office. They basically held our hands and explained the step by step process from start to finish with timelines of when each step would be finished. We were told at the very beginning that we would have our system running in mid-June and they were dead on. During our time dealing with Andrea and Anna, we had several questions. Most questions were answered within a couple of hours via email but all questions were answered within 24 hours. The emails to us were very upbeat, you can tell they love what they do and they were excited for us. One time I had a question for Andrea, I received an automated "I'm on vacation response" but non the less, Andrea still responded within a few hours...I'm assuming while she was still on vacation. The installation; Kaleb and his crew showed up precisely when they said they would and finished the whole installment of 42 panels including all electrical work within the 3 days they said they would. I swear our place was left cleaner than when they arrived and both myself and my wife were very pleased with everything they had done. While I was there speaking with Kaleb, he took the time to explain the process of what they were doing. I felt comfortable enough to leave them be and do their work. Our town inspector came to inspect the work and made the comment that this was one of the cleanest installations that he has seen. Thanks to Patrick as well, Patrick came down from SunBug to inspect the electrical work before the town inspector came down. While waiting for the town inspector to arrive, Patrick was kind enough to explain to me what all the power junctions were for and showed me how the system works and what to expect. The town inspector arrived and the inspection went fine. The very next day the signed off paperwork from the inspection was sent to our Grid company for approval. Once the Grid company approves the paperwork they send someone to switch over the meter and at that point we are now officially generating electricity! We were told that the time for the Grid company to arrive could be up to 2 weeks, we were pleasantly surprised when they showed in 2 days. Finally, we now have Malcolm from SunBug interacting with us. Malcolm is responsible for setting up our website account so we can monitor the power generated by our panels. The website interface is real cool, I don't want to go into too much detail but if you are into monitoring your panels then the details that this Website interface provides you will please you. I did have one question for Malcolm which he did respond within a couple of hours with a detailed explanation. Overall this was a very smooth process with great communication made possible only by the fantastic SunBug crew that we had to work with and I have absolutely nothing negative to say. Keep up the great work!

This was for a commercial building with about 25 artist studios in the building. I liked everything about their service. My primary contact explained everything very well during the year. He explained not only the technical aspects of solar power but also explained the financial projections. The crew that did the work is excellent. The building is an 'artist' building and they were sensitive to not disrupt things too much. They were efficient, knowledgeable and pleasant. They were great sports. They began just before the blizzards came. They worked thru the 1st couple of blizzards and had to shovel the snow off the roof to get the work done. I really loved their commitment to solar power and they are very enthusiastic and have a firm belief in what they're doing.

We definitely decided that if we are going to do it, we are going to go with SunBug Solar. He looked around the house and inspected it and subsequently emailed us the quote and I was very pleased with his partner. We are extremely happy with them. I was in touch with them by email and they were easy to deal with- it was obvious to me that this wasn't a high pressure sale issue. They were more interested in us being happy if we worked with them. They know about the product- it is not just that they are sales department and someone else puts in the product. They actually know how it works and what it does. We have stayed in touch. I am thrilled with these people and I am going to be in touch with them. The way the gentleman presented himself, the way he spoke even on email is the sort of guy I hope to do business with because I would like to keep him around me in my life.

After the initial discussion with the engineer who measured sunlight and shade and oriented me to the technology -- he was amazingly clear and talked to me like an equal -- I dealt with the office via email. They answered every question or query about time and procedure within an hour or two. They worked with my budget plans and kept me up-to-date on scheduling. Every email exchange was human and warm. These are vendors!!!! Who else is like this??? and I was excited and they responded to my excitement with appreciation. It was so cool. First of all, the installation was scheduled between blizzards. They came and they shovelled me out --- three guys with shovels cleared my deck, the area around my garage, made a passageway to my back door and a passageway around the house to where the ladder to the roof had to go AND the guys who did the work were the electrician and the chief engineer and another engineer!! They did it as if it were the most obvious and pleasant thing they could do on that day. I was so sorry for them. I had 3-4 foot drifts everywhere and a healing shoulder and couldn't do anything but watch. They smiled and laughed and were glad to do this. Some of what they did was necessary for the installation but they cleared a LOT of space. They were amazing: very careful about bringing snow into the house and about insulation from the attic getting on the rug. Totally apologetic when I was just happy they were there! I'd still be waiting if I had to wait until after the snow was gone. The planned location of the inverter box didn't quite work so another location was found that worked very well. I must have asked the question about 'how much noise will it be' a million times and not once was the phenomenal electrician impatient with me. He explained everything. When he had to route the cable through my problematic ceiling fabric, he did it without disturbing anything!! How did he do that??? Meanwhile other guys were in the attic with masks and suits (nothing up there but insulation), installing support beams. For the next two days they cleared the garage to hold 30 panels and prepped the roof to take the rails until finally the roof was dry enough to do the installation. Then it was three guys on the roof, one guy on the ladder carrying panels up to them, and the electrician making the connections in the house. They finished in three days and we stood in a circle while they turned the system on as the snow began to fall again. When 30 out of 30 panels came online in spite of the overcast, I almost cried. They all were grinning at me like kids. The whole experience was one of the greatest in my existence. You must understand. I knew NOTHING about solar power except that I wanted it and had wanted it a very long time. To decrease the use of fossil fuels, my carbon footprint, even by one person is a very big deal. They took me every step of the way and now that I have the meter running and the numbers showing me my own solar power production, it feels like I have seen the future and it's MINE. I cannot praise this company highly enough. There are just no words. If anyone who reads this is even slightly considering exploring solar power, GO FOR IT. Use SunBug Solar. They will make it happen for you!

It went great. We worked together on a plan. They went out of their way to solve multiple issues with a complex multifaceted installation. After the installation I saw another possible improvement to the system. They did it at cost. Several months later I have decided to make another improvement to the system which they are carrying out with the same integrity and quality as all their other work. The people planning the work, the people doing the work, and the people doing the paperwork all do good work, are friendly, are communicative and answer all your concerns and questions.

Every aspect of our solar project was professional and smooth. During the building of our new house, we had interactions with many vendors and sub-contractors, and Sunbug Solar was our favorite. From the very first introduction, through sales, installation, commissioning and hand-off, every part of our interaction with their team was exceptional. They helped us with our paper work for the rebate applications, they were flexible in working out a payment schedule, and were quick to answer every phone call and email. Never once did we fee stranded during the process like we have at times from other vendors during the house building process. Our home was part of a very public design home project with a very strict timeline that had to be met. Sunbug met every deadline and worked with other contractors to meet a tight schedule and still delivered a product to "photo shoot" standards (literally). I recommend Sunbug Solar completely and without reservation. In fact, I hope to use them in the future to put solar on the garage we hope to in a few years. I cannot speak highly enough of their team and their services. They were truly a bright spot in a difficult home building project.

SunBug guided us through the entire process of the solar installation, from the initial system proposal to the actual installation to getting set up to sell our SRECs. Dan was extremely helpful and informative, explaining all of the steps in detail, including the complicated rebate and incentive programs. SunBug handled all of the paperwork and permits, just requiring a few signatures on our part, and Andrea and company did a great job communicating status and next steps along the way. We were extremely pleased with the quality of the installation itself, which showed attention to detail and excellent craftsmanship. They really take pride in how the installation looks on the outside of your house, including panel layout and orientation as well as cable routing. They've also been very responsive since the installation for any questions we've had. The system has performed exactly as designed, with no hiccups. We're also very happy with the production monitoring system. We're extremely pleased we went with a local contractor for our installation, and we'd highly recommend SunBug to anyone considering adding solar to their house.

ordered in dec, chose high performance solar cell even though long lead time, installation begun in sept, finished in Oct, a

Everyone in the company is a pleasure to work with (it was quite remarkable). Everyone seemed competent, honest, accommodating, responsive, intelligent, considerate, and careful. The guy in charge of the wiring was meticulous (the inspector commented on how neat and esthetic the wiring was). Andrea, in the office, was always responsive, and always knew the answer or would get me to the person who knew the answer. There were boatloads of paperwork to be completed, and Andrea was on top of it; she filled out whatever she could, and made sure I did exactly what I needed to do to have the project approved, and to receive rebates, etc. The price I paid was not the lowest estimate, but I believe I got excellent value for what I paid, and there was no aggravation. They worked in my house in the coldest part of winter. If it was icy on the roof, they could not work; however, if it was bitter cold and not icy, they worked full days - sunrise to sunset - cheerfully. I was really impressed with how hard their job was, but they never complained. They left the house and yard clean every day. I strongly recommend them, with no reservations.