Website As a web developer, I have to say that the SunBug Solar website is very clean, well thought out and informative. There was only one area I thought they should change and that was on their companion site SunWatchMeter. As of this writing, they have ceased providing this service to new clients, and therefore should not be promoting this on their website. Rather, they should be using samples from their partner SolarEdge, which is the company they now use for web-based monitoring. Too bad, though. SunBug's product was much nicer looking and showed generation vs. consumption. The SolarEdge does what it needs to, though, but it wouldn't hurt making its design similar to their in-house version. Also I would really like to change the installation photo they used, it was taken on a gloomy day and doesn't really show off the panels or the installation well. Lastly, the SunWatch Meter allows guest users to view the production meter, but apparently you can't with SolarEdge. Sales/Evaluation I filled out a form online and they contacted me promptly about setting up an evaluation. Mike Ozog was the sales person, and I could tell from listening to him that he was enthusiastic in regards solar energy as well as SunBug the company. He explained the whole process, was patient with my questions and never once did I feel I was being pushed or led to commit to anything. He checked my downstairs, attic and roof to make sure there were no potential problems and did a shade projection based on our roof's orientation and surrounding structures/trees. Installation Bakhu and his team were scheduled later in November, but we were lucky and someone cancelled their install and they showed up the very next week. The work was completed professionally in two days. Bakhu made sure that I was kept informed of the process. Also I want to give special nod to the electrician who came up with the perfect location for the inverter which kept it out of site and produced the least noise, we never would have considered it. There was one miscommunication regarding the documents which were to have been left in my mailbox after the install. They weren't and there was a little confusion on my part as to whether I needed to get them prior to the electrical inspection by National Grid. But no worries, Matthew brought the papers with him and the inspector was very impressed with the work they had done and signed off without complaint. Nice job! Commissioning Mike came back to close the deal, bringing us a packet of brochures and warranties that covered the components of the entire system. We went over few more questions and also discussed SRECs and the business of selling them. We signed up with SRECTrade and now just need an energy audit from MassSave which we scheduled in early January to finish off the application. Unfortunately, I wasn't made aware of that earlier in the process, which would have allowed me to schedule it sooner.

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Sunbug did a great job and I am very happy with the result. I have a tricky roof for solar because the panels needed to be split into 4 spots and we have a large maple tree causing afternoon shadows. These two items alone had SunBug solar standing out above the other solar companies. Instead of just eye-balling it, they took measurements before jumping to conclusions with an estimate - they really wanted to make sure they could get it to work and get it to 100% coverage. 

I signed the contract in September 2015 and the last day of construction/installation was March, to the day, so it took 6 months to complete. Now because I had a tricky roof, this delayed the already long process (typically its a 3-4 month process), so they could get everything 100%.

All communication and experiences were great. From my initial calls, to house visits to the variety of installation folks, everyone was friendly and informative. Two big factors that made me appreciate SunBug more than others was the lowest interest rate on a loan (everyone else was 2% higher) and the country of manufacturer for the panels. We got 315w LG panels made in South Korea. Most other places had 285w at best and they were all made in China.

My complaint, which is minor, is that there were two times I had to reach out and ask "what is the status here?" I then got an immediate reply back saying "we were JUST emailing you about this." I know it's a long process but I was waiting weeks on end for an engineer to produce a report to move the project forward, I shouldn't have to send an email asking what the status is.  In either case, a minor issue as I mentioned. They also by default added the critter guard for $900 on to my system (fence around the panels to keep animals out). While this is good in theory, I have yet to see this in place on any solar system, it should really not be a default item and I had to ask for them to remove it (no big deal).

In the end, I have an amazing product and was thrilled with the results. The system has been running for a few months now and it's producing more than we use, which is perfect. Before I found Sunbug I almost lost hope that solar could work on my roof (multiple angled roof + large tree) but they made it happen and did it with ease.  I would highly recommend.

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We have a south facing roof but had a large bank of pine trees to the south that cast significant shadow, no one would come to evaluate the location (as they do it all by satellite) until I said the magic words " we will take down the trees". We started looking for providers in August 2015 and chose 5 companies (Solar City, New England Clean Energy, Direct Energy Solar, SunBug Solar, Next Step Living), all companies have different aspects, some favor us buying panels vs leasing and vice versa, some just seem to get confused when the solar energy specialist left, some had hard selling tactics, they all had different quality panels and different warranties, we researched all aspects of the companies from recent installations (calling past customers/looking at Angie's list, Yelp etc), to the technical aspects of the panels( https://www.energysage.com/solar/buyers-guide/selecting-solar-panels), to the warranties and to how they would look. SunBug Solar and Direct Energy Solar with New England Clean Energy close behind were the top in terms of quality of product and service. New England Clean Energy fell out of the running based on price, SunBug Solar just seemed to have that edge on quality, price, and past customer reviews. SunBug Solar provided a high level of quality, whether they were on site or updating us with the process, even after installation if we had questions they quickly responded to any questions we had. SunBug Solar provided all services on time to the specifications that we agreed, they were on site for all town inspections, they arranged those inspections, they kept us informed throughout the process, when SREC changed their paperwork SunBug Solar resubmitted all documents in the correct format. We have received compliments from neighbors on how the panels look. SunBug Solar provides additional warranty information; they were able to provide two sets of specifications - one without the trees removed and another set with the trees removed. They installed the panels on time, to the specifications we agreed to, the price and timing of payments to SunBug Solar was also as was previously agreed. As we are busy we chose to do communication via email and they used an electronic signature system so everything was done via email. I can monitor the solar production on my cell phone or computer and even in February with the low sun angle we should significant savings on our electric bill. The warranties are transferable to the next homeowner and even though researching solar and the 5 companies was a lot of work, we are so glad we put in the effort to do that and are reaping the rewards from a money savings standpoint as well as helping the environment. We did look up the benefits of solar vs removing mature pine trees near the end of their life and the environmental savings are on the side of solar. We highly recommend using SunBug Solar for your solar panel installation project.

They did what they said they would do and did it on a timely basis.  Initial results of the system are exceeding projected power output

It went great. They spent a lot of time with me and on the site during the design stage to make sure we got the most cost effective system size for our situation. We set up an install date that was a few months down the line. They stayed in touch with me during that period until the panels were delivered and ready to install. The office staff worked with me to complete and process all the paperwork regarding the various credits and energy buy back agreements . The service team was punctual, professional and very friendly. They did a great job and were very careful to clean up after each day and test all the components prior to completion. We had an issue with one of the boards on the inverter and rather than have me wait till one was shipped in from CA., they replaced my entire inverter within 2 days. They set up all the appointments with the local inspectors and utility company and had a representative here to meet them.. I had one minor issue with a section of "critter guard" around the panels and called them. They had someone her that afternoon!!!!!

I spoke with 4 other companies, both large national companies and smaller local companies. With Sun Bug, I truly felt they were working to get me the best system for my needs and not just to sell me anything.. Everyone I have dealt with from Sun Bug from the design and sales team, office and support team and installation and service group have been fantastic. I would recommend this company to anyone looking for solar panels. They were knowledgeable, professional, friendly, and reasonably priced. In addition to that I get the added benefit of working with a local company who actually answers their phones and knows who I am!!!  A WIN WIN for everyone

I'm a procrastinator. I will think about doing something, but then try hard to find reasons not too. I first started thinking about solar when I got my MassSave home energy audit done. It turned out that the company that did the audit was also a contractor that installed solar (and other type ) systems. Hmmmm ? But I still signed up for a visit from a sales rep to learn more about it.The guy that showed up was very pleasant and nice but it seemed like he was a recent graduate from Solar Sales Pitch school. I wasn't feeling great about this company but I did my homework and checked them out online at Angies' List, Yelp, etc. I found my reason NOT to do it. Procrastinator happy..... EXCEPT... while researching this other company, I came across a lot of positive, almost cultish reviews of SunBug Solar. Never heard of them. They cant be that good. OK I'll give them a call.

A SunBug rep, Dan Covey, came out to the house .A real nice guy. He was an information machine. There was no sales pitch. He just explained  pretty much everything from design and equipment options through the final step of turning on the panels along with the incentives and rebates..He seemed genuinely enthusiastic about what he did and I was very comfortable dealing with him.

I still did my homework and called every reference and continued to look at reviews. The price came in about $8K lower than the other company. All the work went as planned. The office people I dealt with, Andrea, Susan and all were very helpful and friendly. The workers who did the install were professional and courteous. They were particular about the neatness of the job and respectful of my house and my neighbors. There is more I could add, all positive, but I hate writing and this is already getting too long.

We went solar primarily because of the financial savings. Our system has now been up and running for 10 months. It is on track to at least meet, and most likely exceed the projected estimates given to me by Dan. I'm no tree hugger but it feels good to be a little green while saving some..We are very happy we went  solar with SunBug. 

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The entire project went smoothly, start to finish.  It was great to work with a responsive, local company, rather than a corporate behemoth 3000 miles away.  All questions were answered quickly, whether by phone or Email.  Sunbug employees are much more patient than the competition.  Whether it was the initial sales visit or the final commissioning, Dan (our sales rep) made sure our questions were answered.  Sunbug very much wants to make sure that you purchase the system that is right for you and that you know exactly how to use and maintain it.  We would use Sunbug again if we were to purchase a new home.

From beginning to end, the staff at Solar Bug was great.  Ben A came out to our house to give me information about the solar systems they offered and provided me with a couple of detailed proposals.  I could not commit to having the work done at that time. Ben did not pressure me at all.  A few months later, I called to have the work done.  I was given a time frame for each phase of the project, which was followed.  All the staff at Solar Bug were extremely responsive, professional, and punctual.  They made the whole process very easy.   I would highly recommend them.

SunBug filled up my roof with solar panels. They were easy to work with and helpful the entire way through. They helped assess my needs, provided a quote that was comparable with a competitor, installed and switched on the panels. they did a great job of letting me know what they needed from me, but they took care of most everything for me. The installation was relatively fast, the crew was polite and courteous, and they did a great job cleaning up after. The panels have been up and running for about 3 months now, and there have been no problems yet.

It went very well. They cleared the whole roof of snow and installed the entire system in a few days. The workers were very nice and efficient and the installation looks great.

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Very friendly, punctual, neat, and cleaned up after every visit, Also did a great job under adverse conditions.

The whole process was done in a very professional way.  Very dependable.  The cost was also about 20% lower than one other big firm that we got estimates from.  Sunbug took care of everything, truly a turn-key solution. 

I researched solar panel options thoroughly before selecting SunBug, and I made the right choice.  They were knowledgeable, professional, and responsive.  They did everything they said they would do, when they said they'd do it, with no surprises or complications.
The SunBug salesman was also very helpful at listing different options (including different types of panels, different configurations, etc.) to fit whatever budget I gave him. The system was not cheap, but SunBug's price was lower than the other full-service installer who gave me a quote for a comparable system.  According to SunBug's math (and mine), the system will pay for itself in 8-9 years, once tax credits and SwRecs are factored in.  So, long term, SunBug was a better deal than the panel rental companies like Solar City, and SunBug's quality is much higher.

Things started off well with Chris coming down in March to review my roof, take pictures and generate a report on what they could offer.
Unfortunately from there things went south.
There were a total of 4 inspections done on the house as a result of multiple failures.
1.  The first inspection failed as a result of the inspector finding the sealant they used to be insufficient for outdoor use.
2.  The second inspection failed when the inspector actually went inside and looked at the electrical work and found that they had hooked up to my panel without the 3 feet of clearance needed to pass inspection.
-  This would not have been a big issue as I understand that they did not setup my basement.  The part that unbeknownst to me the electrician had a conversation with my father-in-law and even told him it would not pass inspection but decided to do the work anyway.
3.  As a result of failed inspection 2 it was determined that in an attempt to expedite things they would hook up to the socket outside to move and replace the panel.
- This also resulted in a failed inspection because the local inspector informed them that when they move and replace an electrical panel it is considered a service upgrade and requires the socket to be replaced outside.  The plan to hook up in this manner ended up causing extra time to the project by a couple weeks.
4.  The fourth inspection was really a 4th and 5th inspection because the inspector needed to come out and confirm everything appeared OK before electricity could be turned back on in my house and then to come back out and finally pass the inspection.
While Andrea(the office manager) was sympathetic for the issues SunBug came out for the installation at the beginning of May and we did not pass inspection until July.  
With confirmation that the system had been turned on I was told a few weeks later I had a conversation with Andrea that they would be mailing me paperwork and to send it back once I received it.  I waited a few weeks before calling and apparently no one found it necessary to send it out.  I also had to contact the monitor company so I could get an account setup as no one had provided any guidance as to setup monitoring in the month that I had service.  The paperwork I got was found to be lacking as well, while it did contact manuals it had no note or anything as to what the forms were for and a copy of the 2014 tax forms as well.  When I inquired I was told they were just for reference but a note would have been helpful.
Overall it seems like other customers had no issues but every step of the way I encountered issues and lost 2 months of production(they did reimburse me for one month) and have had absolutely no guidance from SunBug on what is needed to be done to sell my SRECs when they do become available when the state certifies my system in January.  
I would never be able to recommend SunBug to anyone I know looking for solar.

Sunbug is the most professional company I've ever hired.  From the first contact through months after their work was completed when I had a question, they have been extremely responsive.  During installation a tool fell and i sustained minor property damage to my gazebo.  They notified me right away and apologized profusely.  Within 15 minutes the office was calling to provide restitution.  Accidents happen but the way they responded to this one exemplified their professionalism throughout.  If you are contemplating solar,  you have to use Sunbug.

SunBug did a great job for us. They were supportive all through the planning process, the paperwork, the installation, and the follow-up. They advised us on SREC's, and helped us to see our panel's production online. 
SunBug's staff was great. Mike was always willing to take my calls and offer advice. Andrea was very pleasant, helpful, and cooperative. Malcolm talked me through some of the technical set-up on the phone. The fact that I know these people's names a few months after the installation shows that they made themselves available.
The installation itself went more quickly than expected. We were expecting it to take three days and it only took two. The only small problem was the placement of the equipment in our garage. We had decided on a general area with SunBug, but didn't see the specific location until the equipment was already in place. We lost a little storage space, but it didn't turn out to be too big a deal and we work around it.
I recommend this company highly. They are knowledgeable, efficient, and customer-friendly:)

From start to finish Sunbug was by far the best of the solar installers I researched. Their pricing was FAR better than the competitors that I contacted and their customer service was excellent as well. All questions were explained thoroughly via phone as I prefer to speak to a human being, but they also quelled any doubts I had by providing everything we spoke about in writing via e-mail.
From the gentleman who came out and initially spoke to me, to the site inspector, down to the install crew who were there early and knocked out the large install within a few days - every aspect of the install was seamless and very professional.

pretty much according to plan