Service Master By Gaudet

Service Master knew EXACTLY what they needed to do, and came in quickly and professionally and did it. They did minimum (but necesssary) damage, opening ceilings and creating tents to dry everything out and prevent mold, which was easily repaired afterwards. All told, I was EXTREMELY impressed with their people.

Service Master was so easy to work with, which made a huge difference in a stressful situation. We had damage from ice dams, definitely not a planned renovation. It took a few tries initially to get in touch with them as it was so so busy this winter, but once I did they were really very helpful, did a good job, would definitely recommend

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Bob was great! He helped us out so much with our situation. From being professional to responsive to timely, Bob and his crew did an excellent job. They took care in their work and made the kitchen look brand new!

Service Master by Gaudet sent a foreman to our home ahead of the water damage remediation crew. The foreman used a hand-held infrared radar device to detect any areas of our ceilings, walls or floors that suffered water damage from the rain that entered our attic when the roof was damaged in Hurricane Sandy. He was prompt, professional, courteous and knowledgeable. The work team from Gaudet arrived on time and immediately went to work removing the damaged drywall, ceiling material, insulation and carpeting from the four rooms that suffered water damage. They worked tirelessly the two days that they were working to remove the damaged material, removed everything completely, and cleaned up all of their work. Then they worked to set up the commercial dehumidifiers and blowers to dry out the rooms, and had to run extension cords through the house due to the fact that we had to shut off the breakers to the rooms with water damage. and Extremely efficient and courteous team of professionals. A week later when it was time to remove the dehumidifiers and blowers, the foreman went through the house first with the infrared detector to ensure that there was no moisture. They also visually inspected for mold growth (and found none). They then removed all of the materials, and once again cleaned up perfectly behind themselves. I cannot recommend Service Master by Gaudet highly enough. The only knock that I can give them is they are the ones who contacted Action Emergency Services of Revere to do the emergency repairs to our roof until we could get the roof repaired/replaced. Our experience with Action Emergency Services was the complete opposite of Service Master by Gaudet (see the review of Action).

Someone from ServiceMaster came to our house less than an hour after the fire department left after our dryer fire. They installed large fan units with deodorizers to help remove the smoke and the chemicals released into the house, to make it safe for us. The following morning they came and began cleaning- they cleaned every item, every book, every nick-nack. They were very thorough, as well as polite and professional. The crew worked around my daycare schedule, and were very polite with the daycare children that were present while they were cleaning. They came on Saturday to continue the cleaning, so as not to disrupt my daycare, as much as possible. The final days of cleaning, they worked on my basement, cleaning the items we chose to keep, and helping remove the ones we chose to throw away (to a dumpster) They left my house cleaner than it has ever been.

Our insurance company contracted with them. They were very professional. They came in and took care of what they needed to take care of, and then they were gone. The price was reasonable.

They showed up on time and worked not stop.They did a very thorough job. I had many breakables, and they were very careful.

Estimate was fair and lower than alternatives. They did not come on the first date promised, but were so embarrassed by the bureaucratic error that the estimate was lowered (voluntarily) by 10% ($100). On the next date, they arrived at the time promised and did a fine job in a rather disorderly basement. Basement never smelled so clean.

Service provided were very good, but we were overcharged. The initial bill was significantly above the estimate even though the work performed was less than originally anticipated by the estimate. The original bill was not itemized. When on request they provided an itemized bill it included charges for services not performed, over-charges for hourly services, and double-billing for per-service charges and hourly charges. We had to retain an attorney to help with challenging the billing. The bill was eventually reduced, but not nearly as much as we thought appropriate. On top of it all, during this process after we wrote letters of complaint to which they had not responded, they threatened us with collections for late payment.

He is very punctual. He is very wonderful. He had a free estimate, came in, made some suggestions.

They were easy to deal with. They came on time and did a good job of cleaning the basement. They were also very professional. They gave me an estimate and stuck to it.

THE CAME BACK 2 - 3 TIMES AT NO CHARGE. VERY GOOD.