Reliable The Fence People

I had 3 companies come to estimate my fence installation project. They were punctual and provided what I thought was a fair quote; $4600 for a 5 foot PVC privacy fence with lattice and 2 gates in a small lower yard. I selected Reliable because of the professionalism of the estimator, the fair price (not the lowest or highest), and my confidence that they would address a small complicated area around a tree well so to not let out my 3 small dogs. Another reason I chose them is because the estimator told me it would be 4-6 weeks to schedule the installation, but could be sooner because my job was a small one that could be inserted around others. After dealing with their complicated and antiquated contracting and processes and losing several days in the process, they received my 50% deposit with signed contract and Dig Safe confirmation (good for 30 days) on May 21. So in my mind, I counted 4 weeks, and estimated sometime between June 18 and July 2 for installation to be complete. A bit of a problem, but OK. I called the scheduling department and they told me that they would be sending a postcard when my job was 2 weeks out, and they couldn't provide any more details. Then on June 1, I received a form letter from them saying it would be an additional 4-6 weeks. I responded via email that day that I was disappointed, and have some extenuating circumstances and a smaller scale job, and was hopeful that they would be able to accelerate the timeline back to the original. They never responded in any way to that email, and I still don't have my 2-week postcard. If I receive it tomorrow, the earliest it would be installed is July 5, already past the latest date they said was a possibility in the beginning. I still believe that the fence and installation will be high quality, but am angered and frustrated with the process and lack of communication. I will post an update once the work is complete. UPDATE: Thanks to the power of Angie's List, after my posting above they quickly set up my installation. The install team worked quickly, but I had to leave during the process to go to work. I was told they didn't foresee any issues with the installation. Unfortunately, when I returned, the job was complete, but the fence was too high above the ground in many locations. I barricaded as best as possible, and went out with my dogs in my newly fenced backyard! I was very excited. Not long after, I was working from my home office, and the dogs escaped from the yard. When I contacted Reliable with that issue, my sales rep came to the house and modified the fence himself and made it right. While I didn't love my experience with Reliable as many did, in the end the fence looks great and the dogs are contained. I have revised my original "D" grade to a "B" for the quality of the final product and their commitment to ensuring I was happy.

Installation and quality of materials - good. What's not so good is leaving a 20' opening in the fence overnight. This is in spite of being told 2x that there could not be any open sections overnight because of the swimming pool. When I discovered the open section, they had already loaded all the old fence sections that could have been used to fill the gap and left. There was no attempt made to clean up the driveway debris from their work. Took me 1 1/2 hours to clean up the mess. I think that Reliable should have made an effort to provide some supervision of the installers. No one from Reliable showed up on the work days, and did not follow up to determine how the job went.

This was a small job which they fitted in one day around other work. They didn't call to tell me they were coming, but I happened to be home [just about to leave] when they arrived. Since the job required some discussion about how to deal with the unusual aspects, I was glad I was home and unhappy they had not called my cell phone before arriving. Other than that, all went very smoothly. Once we talked and I left, the job was done and cleaned up before I got back from my errands. This was the second fence job they have done for me and I am very satisfied.

Excellent. They did an outstanding job.

On 9/12/2011 I contacted Reliable Fence Company of Boston to schedule an appointment regarding a new stockade fence. On 9/14 estimator Jim arrived on time. I discussed my vision & ideas and Jim provided me with a very good plan to achieve what I was looking for. In addition to this project I also discussed a more complex project with him that I was thinking of doing in the future. He came up with some very basic and workable ideas that would work on this project. He stated that I would receive his estimate in the mail within two days. The estimate was timely received as promised. The estimate however was not the lowest. Since I had used this company several years earlier with good success I was very interested in using them again if possible. I re-contacted Jim to discuss the estimate. He was willing to negotiate the price in order to get my business. The new estimate was competitive so on 9/20 I decided to go with Reliable. Reliable fully understands customer satisfaction. They sent out the necessary insurance information without being asked. They also send out a postcard advising you of the week the installation will take place. The postcard instructs you of the date to call the company to get the exact date of the installation. All calls to the company to check on the schedule were answered by a human quickly and efficiently. The installation was originally scheduled for 10/5. However because of unprecedented flooding in the neighborhood on 10/3 that date needed to be pushed back to 10/18. On the morning of 10/18 two installers arrived on time. They quickly and efficiently removed the old fence and installed the new one. Before they began the installation they went through everything with me to ensure we were both on the same page. They were very friendly and answered a couple of additional questions I had during the install. It was very evident from watching them that they took pride in their work. Everything was done neatly and precisely. I was 100% pleased with everything that was done. Based on all of the contacts with the different people at Reliable and the finished product of their work I would not hesitate to use them in the future or recommend them to anyone.

We were tired of fending off the deer who were destroying our shrubs, and when we discovered that our Golden Retrievers were getting out of our yard through areas of our old fence that had been damaged in recent storms, we decided to contact Reliable Fence. Dana came out on Monday, January 9, to discuss the job. We had an estimate in our hands the next day, complete with a detailed sketch and description of the work to be done and the materials to be used. We accepted the proposal, and work began the day after we had finished the necessary clearing around the fence line. The team worked quickly and professionally, were always friendly, and were considerate of our two puppies. Despite temps falling into the single digits, they showed up every day on time and worked steadily. The project was finished earlier than expected, and we could not be happier with the result. During the project, we had a couple of small requests (a slight change in the route of the fence and additional material to close up a few gaps under the chain link), and both were handled swiftly and satisfactorily. We would definitely hire them again if we needed more fence work done, and we recommend them unreservedly.

I called Reliable Fence in November 2011 to get an estimate for fence repair work I wanted to have done. They had a comically long and involved multi-step voicemail system asking the caller to leave specific pieces of information after each beep: Please leave your name (beep) Please leave your contact phone number (beep) Please leave the reason for your call (beep) etc. After leaving all of the required information on the voicemail and laughing about how many steps the message took to just leave a basic message, I waited for a return phone call. I waited and waited and never got a call back. I think this is a pretty poor business practice to not return potential customer calls. It's especially funny that their name is Reliable Fence and they aren't even reliable about returning messages! Not a great way to run a company! I ended up calling a handful of other local businesses, got quotes from all of them and went with a competitor who satisfactorily fixed our fence. Hopefully Reliable Fence will realize they are losing business by not even calling people back - you've lost my future business and as well as jobs for everyone I know with whom I've shared this story.

The appointment went well, a reasonable estimate was provided. A good brochure of examples was used and we were told when we could expect the work to be done if we chose them.

We are pleased with the look of the new fence. The workmen who performed the job were very courteous and professional. They arrived at the appointed time and started work when they said they would. The job was completed quickly. Early delivery of the fence materials from the supplier made it possible for them to do the installation a few days earlier than the original date. The office called to confirm this would be acceptable, which it was. We were happy to have them install earlier as the colder temperatures were on the way and we wanted the job completed. We encountered a few complexities related to grade changes and a tree that straddled the fence line. They made adjustments to the fence height and added in an extra post to accommodate a necessary break in the fence at the tree - all to our satisfaction. The initial estimating and design process with Dana also went smoothly. We had earlier dropped by the Woburn showroom to confirm our selection of the fence style. I would recommend that this be done if possible. Seeing and touching the various fences makes it easier to choose. The showroom staff also pointed out some differences related to the rail placement and the visual impact of the bottom rail as it follows the grade of the property and made a suggestion as to the best fence style. This was not something that we could have determined just from looking at the online brochures.

I was very impressed and pleased with the entire project. I called for an estimate and the representative was on time and quickly understood what I wanted. I had several estimates for the project and Reliable Fence came in with a very competitive bid. They arrived on the projected day and over the 3 days did a great job installing the fence. I had a 4 inch wide cedar board with 5 inch posts and decorative caps put in and they look great. I would definitely recommend them, both for their price and the quality of their work.

Contacted Reliable Fence, they were very quick to come and do a estimate for me. Once we decided on them, we were placed on their list of jobs, which did not take too long. There was slight communication issues once we sent in the deposit, but they were very professional and very accommodating. The day of the installation they arrived on time, and when I returned home from work everything was clean and taken away. I would hire them again.

Chris Gould stopped by to provide an estimate and he knew exactly what we wanted. We wanted a corner of our backyard fenced in, about 10-15 ft, and wanted something temporary since we were not exactly sure where the property line was. If the neighbor complained, we would have to take it down. Chris suggested not cementing in those posts and installing a lighter black chain link so that we could take it down easily if we had to move it. The first day, only one worker showed up as it was Columbus Day. I was not happy as I was expecting at least 2 or 3 workers to show up. He worked very hard all day but it was back-breaking work for one guy. He removed most of the old stockade fence and cemented in 15 posts by himself. I called the office to complain and the next day a second guy came. They were efficient, worked hard and did a great job. The posts are thicker and heavier than the other quotes I received. They were the only ones to provide proof of insurance, references, and have a fairly strict contract as to what they require (Dig Safe), payment terms, etc. We had to clear out 18" from the fence area and pay for a tree removal service to use a chain saw and remove a large tree limb which fell on top of the old fence. If the area needs to be cleared, they will not do it. Be careful who you call, there are two "Reliable Fence" companies with identical logos. One is Reliable Fence MetroWest based in Ashland, the guy who came out (Ray) was very nice and responsive. The other is Reliable Fence Boston out of Woburn. We went with them (Woburn) because their quote was signficantly lower than the other 5 quotes I received and they got good reviews on Angie's List and another consumer website.

Excellent ... showed up on-time, got straight to work, finished same-day, cost as estimated. The guys were absolute gentlemen, and there were no surprises at all.

They were satisfactory. They were good on price, comparable to others and the quality is so far, so good.

I called them to do an estimate and they came out and provided me an estimate. I wanted one piece repaired but he indicated more than that piece was broken, which I suspected. They sent me a new estimate and then I decided to go with a different fence type. They were very accomodating as I made up my mind. They came on the day scheduled (which was a bit delayed due to volume) and got it done in two days. Two guys came out and they worked fast but carefully. They used pressure treated posts to increase the life of the fence and put concrete in the holes to help prevent it from coming loose. This was included I hadn't indicated it in the beginning (I probably should have, I am glad they did that). It was extra work but they thought it was needed to keep the fence strong for a long time. The fence looks great, they cleaned up the yard very nicely. I was very pleased with the work and the fence.

These guys were great. Prompt with returning calls and coming out for an estimate. The crew was polite, clean and respectful of the property and landscaping. They had a spring special on vinyl fencing and the cost ended up being only a few hundred more than the price of a wooden stockade fence. I've had no problems with the fence with the recent storms/hurricanes and get multiple compliments on how great the fence looks. They might be a tad pricier than other guys, but they pick up the phone when you call and actually show up. You get what you pay for and that includes the everything from the quality of the product, labor and service. I'd use them again for future jobs in a heartbeat.

Chris Gould came to give the estimate ,measured and suggested types of fencing he thought would be appropriate. He was professional and knowlegeable and explained the process regarding Safe Dig requirements. Within a week we got the quote and literature telling me the steps we had to take before installation. The entire process was quick and easy and Chris followed up and answered all of our questions and concerns. We were very impressed by the installation team. They were very hardworking and patient ,checking with us throughout the process to make sure the fence was installed properly. Customer satisfaction was the teams top priority and we appreciated their hard work . We made a great choice in choosing Reliable and we highy recomend them .

We had a number of quotes done early in the year, and Reliable Fence's seasonal promotion was the best value by far. As promised we got an installation date about 2 weeks after we'd agreed to the work and two men showed up on the day on time. As they finished unloading their van it started to rain pretty heavily, but the two men kept working with only occasional breaks. They made good progress in Day 1 despite the heavy rain, and finished the job on Day 2 with no problems. I think they did an excellent job, especially given the weather, and we will be using them again in the future. Thanks Reliable Fence!

He was professional and he came when he said he would. He gave me a really helpful quote with the diagram. He seemed to know what he was talking about. He was reliable.

We received a thoughful layout and advice on providing a safe and asthetically pleasing fence to our yard. We planned to go ahead with the project when we suddenly found out we needed to relocate out-of-state, which is the only reason we are not going ahead with the project. We would definitely recommend Reliable Fence and they were really fantastic throughout the whole process. A+

I called for an estimate and they came over a few days to do measure/estimate. Sent me a written quote immediately , reasobaly priced. Excellent communication via phone and/or and email - they are very responsive. They were able to push my job a week earlier which was important to me - thank you Dana! Excellent quality in install and crew was wonderful. Overall very good experience. Highly recommended.

Reliable answered my initial e-mail inquiry promptly, and send an surveyor out two weeks later. The surveyor was a poor communicator, and did not explain the process of replacing our fence at ALL. He gave us an estimate, and a business card. We called him, e-mailed him, got no response for three weeks. Finally called their corporate office and got a call back saying all we needed to do was send payment and a signed contract to get the ball rolling, which we did. Next contact was one day prior to installation, again no instructions about how to prep or what to expect. Fencing contractors showed up at 7am (instead of 8:30-9am), only to tell us that we were supposed to have dug dirt trenches next to the fence to be replaced. Are you kidding me? If I wanted to be digging trenches, I would have replaced the fence myself. A call to corporate promised a full refund, based on poor information given to us. Severely disappointed in customer service, response time, and transparency of the work to be done. Satisfied with refund outcome.

Overall, the experience was excellent. They fixed small items during the repair, so they really went above and beyond. The fence is now incredibly solid. They were reliable & showed up on time. A few weeks later, one of the boards came loose and they came out to fix it at no charge. They went out of their way to match the current look of our fence (which is a hard thing to do since we live in an older home). The price was good for the quality of the work. I'm happy with their services.

They came out when they said they would. They were very punctual. They did a good job at a reasonable price.

Went great - the new fence is perfect - absolutely installed perfectly.