Paul's Moving Service

Paul and the two movers that he sent were very courteous and professional. They exceeded my expectations! They were both careful with my stuff as well pretty fast.

We had contacted Paul's Moving to move our family in Arlington MA. The owner of the company, Paul Capobianco, came to our home to make an assessment. After doing so, he left the building and said he would contact us about a quote. An hour later, he returned to my home uninvited and entered without knocking, surprising my mother-in-law, who was taking care of my infant son. He told us he needed to go upstairs to take additional measurements, so I followed him up. When we arrived, he told me, "Don't take this the wrong way, but the real reason I came back is because I think you're really cute." I left the house immediately and did not return until he was gone. We immediately terminated employment with his company and instructed him not to contact us again. I am making this complaint because his behavior was extremely inappropriate, and I suspect it is part of a pattern.

His crew showed up on time, was very professional. The job took less time than I originally anticipated. Overall, I was very satisfied and would recommend/use them again in the future.

Beware he never mentioned insurance until I asked while his guys were at my house, I called him and he was very arrogant and said he assumed I knew. Beware he only provides ..60 cents a pound if you want more insurance his price is way out there. He was two hours late for the pick up and was also very arrogant about that "what's the big deal were there now" is what he said to me. For the delivery he was late an hour my husband got there early morning like he requested and he was late over an hour, poor planning on his part. They broke a $135.00 vase and offered 25.00 dollars for it, they took a large chuck out of my crate and barrel chair and said "I can buff that out", there was so many scratches on my dining room table also from crate & barrel that weighed 200 pounds he said he could fix that (which you cant it's a different material than just traditional wood) he offered 125.00 dollars. For the entire loss he wanted to give me 200.00 I am currently disputing the charges with my credit card company and I will be calling his insurance company on Monday. He had the nerve to say to me well I gave you an extra guy for the drop off and didn't even charge you, that's his poor planning the customer should never have to pay if he cannot schedule appropriately. Signed very dissatisfied customer

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Very professional, very fast

Paul was very communicative and punctual. They are experienced with proper dismantling of high-end refrigerators for moving and were very time efficient. It was a local move, so they were in and out in very little time and were confident in their abilities to get the job done in a safe, respectful, and timely manner. Recommended.

The big trick was were moving from an easy 1st floor no stairs apartment to a second floor apartment in a very old Victorian home with a very narrow and awkward stair case. They were quick with loading up the truck as we could only afford 2.5 hours. When they arrived at the new location they were a little skeptical bout getting the large furniture up the stairs, We had already worried about it and had a Plan B. They achieved getting all of it up the stairs!! I was so grateful. They were all pleasant and helpful and took great care of our belongings and helped us manage our time. I would definitely recommend Paul's and will keep them in my contacts for any future moves.

They showed up on time and they were fine. I might continue to look around if I was considering a major move. They were fine for a quick move inside the house. They were responsive and did it when I asked them to do something.

Great - arrived on time and unloaded.

The hot tub was moved onto the platform, and Paul was very good with the advice he was able to give me regarding the hot tub placement.

Paul estimated our move would require 2- 2 1/2 trips with his 14 foot truck. He recommended 4 men (3 movers and himself) at $120/hr plus a $35 flat fee. He estimated it would take 4-6 hours. The move would then be in the ballpark of $600. This was not the lowest bid, but definitely in the same range as most of the other services I called. I chose Paul's Moving Service because of his rating, the fact that he called back quickly, was courteous on the phone and local...I like to support smaller local businesses in general. He offered to give us, free of charge, a stack of 20 smaller boxes for us to use in our packing.That was nice of him though I did have to call him to remind him to drop them off for us. The move by Paul's Moving Service started out great. Two of the workers showed up right on time and got right down to business. They were very pleasant and courteous young men. Paul showed up somewhat later. He seemed very business-like and no nonsense. The two workers did essentially all the work, taking apart the furniture, wrapping, etc. They were joined sometime later by a fourth man. I do not know why he came late. Paul volunteered to adjust the hourly rate because of this. It was a very warm day and we had no air-conditioning in the rental. The guys worked hard regardless. That was impressive. They seemed organized as a team. I went around the house and explained what furniture I wanted them to move and about the china hutch being 2 pieces and also that the piano legs (spinet style) were tender and had been broken and repaired in a previous move. I asked them to be careful. The move progressed well. They had taken one load over and I had told them where to put the items. There are 3 levels and a basement in our home so they had a lot of steps to cover. As they were taking the piano out of our rental, I again asked them to be careful and was assured all was under control. They brought everything into the new house and placed the furniture pretty much where I had asked them. They put the beds and dressers back together satisfactorily. One of the last items to come in the house was the piano. All the men helped bring it in through a back sliding door after negotiating about 5 steps up to a deck and having a narrow railed walkway to navigate through. They put it in the living room and unwrapped it. Soon after that, I happened to notice that some of the veneer was peeled back and cracked on the left side of the keyboard ( a piece about 1 1/2 X 2 inches). It had been laid back in place. No one told me anything happened until Inoticed it and asked about it. Also, the right front wood that the keyboard is encased in had fallen apart and the leg was loose and essentially broken. That had been repaired before but since I emphasized that fact and cautioned them twice about the piano's condition, I was NOT HAPPY. This was my grandmother's piano. Paul tried to tell me that the repair had not been done well in the past. Maybe, maybe not, but whatever his guys did or didn't do caused it to come apart. It was repaired about 6 month earlier and was fine before they touched it. There were also 2 scratches on the china hutch that happened when the guys put the top piece on (or took it off) the bottom piece. Again, no one offered the information to me that anything happened. Paul dabbed some furniture oil on it with 0000 steel wool and deemed it "fine" although the next time he came by, it showed again. I told him to forget about it, I would take care of it.) I was VERY upset at this point. The guys were done at this point. Paul was angry at his workers and although I did not hear his words to them since they were in the backyard ready to leave, I could tell he was yelling at them. I think this was unprofessional. When he came in to settle with me, I told him that I wanted to have the piano repaired by a professional and he was not happy with that statement and said it would cost more than the move and he couldn't do that. I stated that he had insurance and he said that insurance wouldn't cover something like that. I felt so stuck and sick about it. Then he pretty much said "what do you want to do about it?" Well, I was the customer and HE was the professional mover!! I again stated I wanted it fixed professionally. He said he would fix it because he had been a professional woodworker. I did not want him to touch my piano. I fought back tears, unsuccesfully. It was my grandmothers and it had been damaged by HIS company and at that point felt rather helpless. At no time did I feel any sympathy from him or did he apologize. His attitude was rather defiant. At that point he called me an emotional female!!!! I only heard excuses that his workers never told him that I had mentioned TWICE that the piano needed extra care. I called my husband and he had to come to our home from work to help me deal with Paul as I was definitely upset. We withheld some of the payment until the "repairs were made to our satisfaction". Paul was going to come the next day to start repairs and indicated it would take a few days to glue the piece back, fill the missing wood where the veneer had splintered and to work on matching the stain. It was a painful process. It took at least a week. He told me when he could come and often didn't and made other appointments and then called to say he was too busy and couldn't fit it in. He was never here very long. He glued it back, touched it up with filler, dabbed it with stain. I was not here the last time he came. My husband paid him. The repair was "reasonable" but still rather apparent. I am not really happy about how it looks. I am just glad to not have to deal with it anymore. The guys missed bringing the ladders from the backyard. Paul said he would go by and get them. He didn't. My husband brought them himself. Since then I have found another piece of furniture with a new scratch on it. The garden hose reel that the movers carried the furniture by to get into the house is smashed (it was fastened to the side of a fence they carried the furniture passed). Again, they must have known that happened because the plastic was very sturdy...and no one fessed up or offered compensation. I am left feeling sad and angry about the way the problems were handled.

The job went very well. He is very professional. He did a great job. I called him in the morning. He met me in the afternoon to go over the project, and the next day he did the move. He was pretty quick with his availability and moving storage with the customer.

I needed a move on short notice. I found Paul's Moving from a search on Angie's List. Paul was able to respond with a very good quoted price. He and his assistant showed up right on schedule and the work went smoothly. They were very professional and efficient. The move was completed in just under their 2-hour minimum (very standard for movers). I would definitely use Paul's Moving again.

Paul did an excellent job from start to finish. He provided a very reasonable estimate and was professional at every point of the move. His workers are professional and all have a good deal of moving experience. I have used Paul five times in the last two years and I have been overwhelmingly pleased with each move. His prices are the cheapest in town for excellent quality work.

They were able to come the same day I called. Had to pay a 2 hour minimum plus $20 fee for 45 minutes work, but they were polite and efficient.

Truly awful. They showed up over an hour late and were unapologetic. They were brusque and unpleasant. When we got to the new office, they threatened to leave the stuff outside unless I agreed to an "easier" plan than we had originally agreed on (we were to take some items to a third stop at the end of the trip). There was one desk that had originally fit in a room, and they were unwilling to take the time to figure out how to get it back into there-- instead insisting that they had to dismantle it (which was not good for the desk, i.e., it destabilizes it). Finally the real clincher was that after the move, I put the credit card amount into dispute with the credit card company due to their terrible handling of this job, and Paul just charged the entire thing to my original credit card on which I had made the original deposit-- despite the fact that I had not authorized that charge. I would never, ever recommend this company to anyone.

They showed up in time, they did the move as quoted. I was pleased. I thought their prices were reasonable.

The move went very smoothly. Paul and Rob were very friendly and helpful, and took good care of my stuff. They were able to do the job on budget and in a very short amount of time, and were thorough in making sure they took the correct items and that the items were in the correct place on the other end.

I was very pleased with the move. I submitted the items to be moved on a handy form on their web site and the move came in within the estimate. Also, Paul was able to accommodate the move date on fairly short notice. This is a small company with the ability to be flexible. I highly recommend Paul's Moving Service.

Once the movers arrived, (contractors, not employees) things went well. However, they showed up 3 hours late. Rental truck was used not Paul's moving van.

Terrible. We agreed upon a price, we paid a deposit, and the day we had to out of our apartment, they didn't show up, and didn't return our calls until 4:30 in the afternoon. We had to hire another mover last minute.

Paul, of Paul's Moving Company, told us that he focuses on small moves for people who can be flexible about their schedule. Therefore he was able to offer us a price that was quite a lot more competitive than the other bids we received. Paul and his drivers are courteous and efficient.

Found Paul's on craigslist.org, where we had listed our sofa for sale. They were efficient and polite, both in the office and the movers themselves. Thumbs up. A little pricy for the amount of work done, but all in all, pretty good.