Pann Home Services Inc

WENT OK. SHOWED UP ON TIME AND WORE FOOT PROTECTION SO THAT THEY DID NOT TRACK ON MY CARPET. WISH GUY WOULD SPEND LESS TIME TRYING TO SELL ME MORE SERVICES AND MORE TIME DOING WHAT I PAID HIM FOR. PHONE SUPPORT & WEBSITE WAS GREAT, AND THEY GIVE OUT COUPONS FOR MONEY OFF FUTURE SERVICES. DID NOT FIND ANYTHING WRONG SO I AM NOT SURE HOW THEY DO REPAIRING THINGS.

I'VE BEEN VERY PLEASED WITH THEIR WORK. THEIR CUSTOMER RESPONSIVENESS IS GOOD AND I HAVEN'T HAD ANY PROBLEMS. THEY GIVE COURTESY CALLS AFTER THE JOB TO MAKE SURE EVERYTHING IS OK. IT IS NICE THAT THEY FOLLOW UP.

CAN'T REMEMBER THE EXACT COST, BUT SEEM TO REMEMBER THINKING IT WAS A BIT HIGH. INSTALLATION WAS QUICK AND THEY CLEANED UP AFTER THEMSELVES QUITE NICELY. GREAT ABOUT EXPLAINING HOW THE FANS AND THE REMOTE CONTROLS WORKED.

THEY WERE ONE OF THE FEW COMPANIES THAT SEEMED TRULY FAMILIAR WITH TANKLESS HEATERS. THEY CAME OUT THE DAY I CALLED TO GIVE ME AN ESTIMATE AND TOLD ME THAT THEY COULD HAVE IT FOR ME IN TWO DAYS. ON THE 2ND DAY, THEY CALLED TO TELL ME THAT THEIR SUPPLIER HAD HAD A PROBLEM, HADN'T SHIPPED THE UNIT, AND WOULDN'T BE ABLE TO GET IT TO BOSTON UNTIL AFTER A LONG HOLIDAY WEEKEND. THEY ALSO TOLD ME THAT A DIFFERENT BRAND HEATER FROM THE ONE I HAD RESEARCHED WAS AVAILABLE SOONER. WHILE I WAS CONSIDERING MY OPTIONS, THEY CALLED BACK AGAIN TO TELL ME THAT THEY FELT SO BADLY ABOUT THE SITUATION THAT THEY WERE WILLING TO SEND SOMEONE 150 MILES TO PICK-UP THE UNIT, AND THAT ANOTHER TECH WAS WILLING TO INSTALL IT ON SATURDAY (ONLY ONE DAY LATER THAN THEY ORIGINALLY SAID). THEY DISCOURAGED ME FROM ACCEPTING THE SOLUTION OF THE MORE READILY AVAILABLE UNIT, SAYING THAT THEY WERE NOT FAMILIAR WITH THAT BRAND. THEY WERE RESPONSIVE TO PROBLEMS I LATER HAD WITH THE UNIT. THEY ARE PRICEY, BUT WORTH IT SO FAR.

FOR A COMPANY THAT APPARENTLY CLAIMS TO PRIDE THEMSELVES, ON SERVICE AND PROFESSIONALISM, THEY LEFT ME VERY DISAPPOINTED. THE GUYS THAT CAME OUT FOR THE ESTIMATE WERE INDEED PUNCTUAL, KNOWLEDGEABLE, AND COURTEOUS. HOWEVER, IT TOOK LONGER THAN 3 WEEKS TO COME UP WITH AN ESTIMATE FOR THE WORK, AND THE GUY IN CHARGE OF MY PROJECT NEVER RETURNED MY PHONE CALLS. EVENTUALLY, WHEN THE QUOTE ARRIVED AFTER CALLING THEM EVERY FEW DAYS, IT WAS INCOMPLETE AND DID NOT INCLUDE ABOUT A THIRD OF THE WORK THAT WE HAD DISCUSSED. NOT ONLY THAT, THIS INCOMPLETE ESTIMATE CAME IN ABOUT 10-20% HIGHER THAN OTHERS THAT I GOT FOR THE ENTIRE JOB. NEEDLESS TO SAY, I DID NOT END UP USING THEM AND WOULD NOT CONSIDER CALLING THEM AGAIN FOR ANY FUTURE PROJECTS.

EXPERIENCE WAS DISAPPOINTING. MANY HOLES WERE POKED IN THE WALLS IN AN UNPROFESSIONAL MANNER. THEY WERE DIFFICULT TO REPAIR AFTER ALL WAS DONE. LATER I HAD ONE VALVE COME APART. THEY CAME AND FIXED IT. A HOLE WAS MADE TO ACCESS THE VALVE AND I WAS TOLD THE HOLE WOULD BE REPAIRED WITH A PANEL PUT IN PLACE. 4 MONTHS LATER THE PANEL HAS STILL NOT BEEN PUT IN PLACE.

THEY DID COME OUT VERY QUICKLY, BUT THE PRICE WAS JUST TOO HIGH. I FOUND SOMEONE ELSE TO DO IT FOR A MUCH LOWER PRICE.

NO CHARGE FOR GARBAGE DISPOSAL SINCE IT WAS DETERMINED TO BE THEIR ERROR. PLUMBER CAME ON TIME, USED COVERS ON HIS SHOES TO PROTECT FLOOR, KEPT ME INFORMED OF POSSIBLE CHANGES TO ESTIMATE (THERE WERE NONE). VERY PLEASANT, COURTEOUS, PROFESSIONAL.

FELLOW WHO CAME OUT TO LOOK MY SYSTEM OVER TRIED TO PAD THE JOB WITH ALL SORTS OF UNNECESSARY BELLS AND WHISTLES - PROBABLY TO DRIVE UP THE PRICE (AND PROFIT). EVEN AFTER REPEATED CALLS I NEVER RECEIVED A BID FROM THEM. I HAD TO STOP PAYMENT ON MY CREDIT CARD TO THEM OTHERWISE THEY'D HAVE SIMPLY RIPPED ME OFF FOR $70. THEY ACTED LIKE THEY DIDN'T WANT MY BUSINESS. THEY'LL NEVER HAVE TO WORRY ABOUT ME CALLING THEM AGAIN.

I WAS VERY UNHAPPY WITH THEIR WORK, AND WOULD NOT HIRE THEM AGAIN. THEY QUOTED A ''SPECIAL'' OVER THE PHONE OF $75, TO DO THE INSPECTION, BUT ONCE THEY ARRIVED, THEY CLAIMED THAT THAT INCLUDED JUST ''LOOKING'' AT THE SYSTEM (WHATEVER THAT MEANS), NOT CLEANING IT UP, AND INSPECTING IT. THIS WOULD BE AN ADDITIONAL $70. WE ENDED UP HAVING TROUBLE WITH OUR HEATING DURING THE COLDEST TIME OF JANUARY (LONG TIME OF TEMPS IN THE TEENS), AND HAD MAJOR WORK DONE ON THE SYSTEM. WE DIDN'T CALL PANN THIS TIME THOUGH, AND NEVER WILL AGAIN.

PIRATES! THE TECHNICIAN WAS PERSONABLE BUT NOT WORTH $200/ HOUR. HIS DIAGNOSIS WAS WRONG AND IS NORMALLY DONE AT HOURLY RATE OR PART OF AN ESTIMATE. THE PROBLEM WAS FIXED BY ANOTHER CONTRACTOR FOR LESS THAN PANN'S. DIAGNOSIS FEE & ESTIMATE WAS OUTRAGEOUS! IT IS UNBELIEVABLE HOW UNFAIR THIS WAS TO THE HOMEOWNER.

THEY WERE ON TIME, VERY POITE AND KNOWLEDGEABLE. ALSO VERY, VERY CLEAN. THE WORKMEN COVERED THEIR SHOES WHEN THEY WALKED INTO MY HOME. THEY ALSO SPENT QUITE A BIT OF TIME DRILLIMG THROUGH THE BRICK WHICH CREATED A LOT OF DUST. EVERYTHING WAS CLEANED UP AT THE END OF THE DAY. YOU WOULD HAVE NEVER KNOWN THEY WERE HERE. GREAT JOB! VERY PROFESSIONAL.

THE WORKERS ARRIVED LATE, WHICH MEANT THAT I WAS UNABLE TO STAY UNTIL THE WORK WAS COMPLETED. I SIGNED THE CREDIT CARD SLIP FOR THE FULL AMOUNT OF THE ESTIMATE TO FIX BOTH HOLES WHILE THEY WERE WORKING ON THE FIRST HOLE, THEN I HAD TO LEAVE. THEY NEVER FIXED THE SECOND HOLE. I HAVE BEEN TRYING FOR TWO MONTHS TO GET THEM TO COMPLETE THE WORK I PAID FOR WITH NO SUCCESS AND HAVE JUST FILED A COMPLAINT WITH THE CAMBRIDGE CONSUMERS COUNCIL.

MY EXPERIENCE WITH THIS COMPANY WAS SO BAD THAT IT PROMPTED ME TO JOIN ANGIE'S LIST! THAT'S WHY I AM WRITING THIS REPORT. THE PLUMBER DID NOT CALL ME WHILE HE WAS ON-SITE TO CONFIRM THE ESTIMATE OR GET AGREEMENT ON WHAT HE WOULD BE DOING, EVEN THOUGH I'D ASKED HIM TO DO SO, AND THEN HE CHARGED ME WHAT SEEMED LIKE AN EXORBITANT AMOUNT OF MONEY, WITHOUT EVER EXPLAINING THE REASONS FOR THE HIGHER COST. EVEN WORSE, AS PART OF THE REPAIR WORK, THE PLUMBER RIPPED OUT MUCH OF MY BASEMENT CEILING TILE TO INSTALL A NEW PIPE, LEAVING A GAPING HOLE AND A BIG MESS ON MY FLOOR. I RECEIVED NO INVOICE, NO APOLOGY, NO EXPLANATION, NO NOTHING EXCEPT A CHARGE ON MY CREDIT CARD. AFTER I CALLED THE GENERAL MANAGER, HE SENT OUT A CREW TO REPAIR MY DAMAGED CEILING. HOWEVER, EVEN THIS PROCESS REQUIRED 3 PHONE CALLS IN ORDER TO GET HIS ATTENTION, GET THE WORK COMPLETED, AND RECEIVE MY HOUSE KEY BACK FROM THE COMPANY. SATISFACTORY TECHNICAL WORK. EXORBITANT PRICES. HORRIBLE SERVICE, COMMUNICATION, AND FOLL

YEARLY PROGRAM WHERE YOU GET DISCOUNTS ON REPAIRS. ALWAYS ON TIME AND VERY PROFESSIONAL. THEY ARE VERY POLITE AND CONSIDERATE. THEY DIDN'T DIRTY ANYTHING. THEY ARE VERY GOOD.

THEY OFFERED MULTIPLE SERVICES AND SOMEONE FROM THE COMPANY COORDINATED GETTING IT ALL DONE ON TIME. IT WAS A VERY GOOD EXPERIENCE AND I WOULD DEFINITELY USE THEM AGAIN.

THE REPAIRMAN WAS PROMPT, NICE AND COURTEOUS, BUT HE WAS VERY YOUNG AND INEXPERIENCED. HE STRUGGLED FOR A VERY LONG TIME AND COULD NOT FIGURE OUT HOW TO HOOKUP METAL PIPING (WHICH WE SPECIFICALLY REQUESTED) TO THE DRYER. HE EVENTUALLY JUST USED PLASTIC TUBING EVEN THOUGH WE HAD READ THIS WAS A FIRE HAZARD. THE COMPANY CALLED LATER TO ASK IF WE WERE SATISFIED WITH THE JOB. WE EXPLAINED OUR CONCERNS ABOUT THE USE OF PLASTIC RATHER THAN METAL PIPING AND THE RISK OF FIRE AND THAT WE HAD SPECIFICALLY ASKED THAT METAL BE USED. THE SERVICE REP CHECKED WITH SOMEONE AND SAID THE PLASTIC WAS SAFE. I HAVE SINCE BEEN TOLD BY A HOME INSPECTOR AND CONTRACTOR THAT PLASTIC VENTING IS UNSAFE AND IF LINT COLLECTS THEY CAN CATCH FIRE. PRICE WAS OKAY. THEY ARE CONVENIENT, BUT QUALITY SEEMS LACKING. WOULD NOT RECOMMEND.

THE QUOTE THEY OFFERED ON ARRIVAL WAS MORE THAN $1200. THEY ANALYZED A PROBLEM IN THE SHOWER AND WERE COMPLETELY WRONG. ANOTHER, SIMILAR COMPANY, TOOK CARE OF THE WASHER/DRYER AND THE SHOWER FOR $260. THEY SEEMED INCOMPETENT AND OVERPRICED.

I'M ON THE ROBERT L PANN PIECE OF MIND SERVICE. AS A RESULT, I DIDN'T HAVE TO GET AN ESTIMATE IN ADVANCE. I JUST TOLD THEM WHAT I NEEDED DONE OVER THE PHONE, AND ALTHOUGH THEY SHOWED UP 1 HOUR LATE, DID AN ESTIMATE ON THE SPOT, AND GOT TO WORK. THEY ARE LITTLE BIT PRICEY, BUT VERY PROFESSIONAL, RIGHT DOWN TO WEARING DISPOSABLE BOOTIES TO ENSURE THEY DIDN'T MESS UP THE FLOOR.

I AM A ROBERT L PANN PIECE OF MIND SERVICE SUBSCRIBER. AS A RESULT, THEY DIDN'T NEED TO DO AN ESTIMATE. I JUST CALLED THEM UP, TOLD THEM WHAT I NEEDED, AND THEY SHOWED UP (ALBEIT 1 HOUR LATE), DID AN ESTIMATE AND GOT TO WORK. VERY PROFESSIONAL AND NEAT. A BIT PRICEY THOUGH.

THE PLUMBERS WERE ON TIME, VERY POLITE, AND COMMUNICATIVE. WE THOUGHT WE SIMPLY HAD A BLOCKED DRAIN. IT TURNED OUT TO BE A BIGGER PROBLEM THAN THAT. THE PLUMBERS EXPLAINED THE SITUATION CLEARLY AND MADE A NEW ESTIMATE. THEY WERE ABLE TO COMPLETE THE JOB THAT DAY, I HAD TO CALL THEIR OFFICE AND COORDINATE DELIVERY OF NEW SINK AND ADDITIONAL MATERIALS. THEY WERE VERY EFFICIENT AND I CONSIDER THEM HIGHLY RELIABLE. WE ARE VERY PLEASED WITH THEIR WORK.

WE HAVE USED R. L. PANN ON SEVERAL OCCASIONS WHEN WE WERE CONFRONTING AN EMERGENCY. IN THIS CASE OUR HEAT WAS OFF IN THE DEAD OF WINTER. THE GAS COMPANY SAID WE HAD A DANGEROUS RISK OF CARBON MONOXIDE AND TURNED OUR SYSTEM OFF. IT WAS DIFFICULT TO FIND ANYBODY TO COME OUT WITH WHOM WE DID NOT ALREADY HAVE A CONTRACT. FINALLY CALLED PANN WHO CAME THE SAME DAY AND WORKED SEVERAL HOURS TO REPAIR THE FURNACE. THEIR PRICES ARE EXORBITANT, BUT AT LEAST THEY COME QUICKLY AND GET THE WORK DONE. WE NOW HAVE AN EMERGENCY SERVICE CONTRACT WITH THEM.

THEY ARE PROMPT AND PROFESSIONAL, THEY GET THE JOB DONE AND GIVE FAIR ADVICE. I'VE DEALT WITH AT LEAST HALF A DOZEN OF THEIR WORKERS IN DIFFERENT AREAS AND HAVE NO COMPLAINTS ABOUT THE QUALITY OF THEIR WORK. THEY ARE, HOWEVER, VERY EXPENSIVE, AND I HAVE SINCE GONE TO CHEAPER ALTERNATIVES. I WOULD CALL ON THIS COMPANY IN AN EMERGENCY IN THE FUTURE, HOWEVER, SINCE THEY DO PRACTICALLY EVERYTHING AND ARE VERY QUICK TO RESPOND.

QUOTE TO REPLACE 2 HEATING SYSTEMS (TWO FURNACES AND ONE BOILER) WAS TWICE THE OTHER TWO QUOTES WE RECEIVED ($40K V. $20K), YET HAD NO SPECIFICITY ABOUT BRAND OF EQUIPMENT TO BE INSTALLED OR CAPABILITIES OF EQUIPMENT. SALESMEN SAID THEY WERE 'HIGH END' AND WOULD DO THE WORK TO SPEC OUT THE EQUIPMENT IF WE AGREED TO USE THEM. GIVEN THAT THEIR QUOTE WAS 100% OVER OTHER QUOTES, THAT DIDN'T MAKE ANY SENSE. SALESMAN DID MAKE THE SITE VISIT QUICKLY.

FOOLED MY WIFE INTO THINKING WORK WAS DONE. CHARGED AN EXORBITANT AMOUNT. PROMISED TO COME BACK AND MAKE CORRECTIONS BUT NEVER DID. SAID THEY HAD CHECKED THAT THE CIRCUIT BREAKER LABELS WERE CORRECT. LIED ABOUT THIS. NEVER, EVER CALL THESE CHEATS.