Pann Home Services Inc

I have used Pann several times. They are very expensive but I had been willing to pay their fees because they were responsive and reliable. They answered the phone when you called, they made an appointment and they showed up for the appointment. In my latest experience with them they were neither responsive nor reliable. I no longer believe they are worth the expense. I arranged for Pann to install a new range and remove the old one in my apartment. Originally they were scheduled to do the work on Monday, 2/25/13. This appointment had to be rescheduled. I was told the appointment was rescheduled for Wednesday, 2/27/13. They said the technicians would arrive between 8:00 am and noon. I arranged to have a person at the apartment to meet them. At 11:30 am when they had not arrived, I called Pann. They told me they had made a mistake and the appointment was scheduled for Thursday, 2/28/13. When I expressed my unhappiness and asked what they could do to make matters right, they said that "mistakes are made" and there was nothing they could do, the appointment was for Thursday. I told them I had arranged for a person to be at the apartment and he had been there and waited for 4 hours. When I agreed to the Thursday appointment, I asked if my appointment could be the first of the day since they had made the scheduling mistake. They said this could not be done but they would make my appointment the second of the day. I explained that the person who was going to meet them could only be there between 8:00 and 10:00 am. They said they could not guarantee the technicians would be there by 10:00 am. I asked what they could do for me because they had made the mistake. They said they would not charge me the service fee. I later learned that they don't charge the service fee anyway if you have work done. They attempted to bamboozle me with this false offer of not charging a service fee. On Thursday, even though my appointment was supposed to be the second of the day, they did not arrive until 11:30 am. They did the work but again it was very expensive.

Until recently, our experience with Pann has been excellent. The replacement of our deck was superb in its craftsmanship. The workers were polite, punctual, efficient and cleaned up thoroughly after each day. The work was done on time except for weather delaying the application of the finish which, of course, was out of their hands. We were so pleased with them we contracted them for hVAC services. This' went well, too, for a good while. They were prompt, punctual, responsive, polite and did excellent work. However, the last couple years, they have become unreliable. In particular, the last two visits they kept delaying. Last spring, they called me throughout the day each time saying they would be a little later. Finally, arriving after 3:00pm for a 9:00am appointment. This past fall, they never showed at all. We had an 8:00am appointment. They called at 8:30 to say they were delayed with an earlier appointment and would arrive at 9:00. Curious, as ours was supposed to be the first of the day. At 9:30, they said 10:30. At 11:00 they said 1:00pm. Finally, at about 2:00, they called to say they couldn't find parking and weren't coming at all. I understand parking is difficult on Beacon Hill but they have done a lot of work in the neighborhood and should be prepared to handle it. Also, they had never used an excuse before. As a contract employee, I give up being paid to be home for appointments so a no-show is pretty expensive for me. Plus, the constant revised ETA is irritating in itself. So, while Pann has always been professional when they arrive, we could no longer count on them to arrive. Pann costs a bit more than most but their professionalism was more than worth the premium. Once they began compromising that, they were no longer worth it.

Overall, my wife and I were extremely satisfied with their work.

I own a condo which is currently rented out, but I live out of state and travel a lot for work. I had used Pann in the past for a thermocouple replacement on our furnace, was happy with them then (3 or 4 yrs ago), so I hired them to inspect our AC + Furnace and install a ceiling fan for the current tenant. Over the phone they were easy to deal with and scheduling the appt was simple. They took my CC# and said they would call me the morning of the appt to finalize the price once they had surveyed what, if anything, needed to be done to the furnace + AC and what would be involved to install the fan. This is on top of a flat $99.00 fee for the AC + furnace inspection. I got a call the morning of the appt as promised. The electrician said it would be $536.00 to install the fan. Keep in mind this is just to remove a dome light and using the existing wiring and switch on the wall, hook up the fan. I questioned him on how it could possibly cost so much given there was no electrical work to be done (and I provided the fan). He said it was all labor and the fan would take him hours to assemble and hang. Doing the math, I ended up paying over $250/hr for Pann to assemble and hang a ceiling fan. I believe they took advantage of the fact I am out of state and didn't have much negotiating strength, not a good way to ever get my business again. The AC + Furnace tech told me it was pointless to inspect the furnace in April and I should book another appointment with them for the Fall before the cold season so he didn't perform the work. If this is true, why didn't the person making the appt inform me of this? In addition he said the AC was working fine, he said he turned it on and it worked, was there a specific issue I wanted to address? I asked him if he checked the compressor and coolant pressure for any possible leaks. By the way he stumbled and said "umm, yeah I checked that too, its fine" makes me think he did no such check. He did clean the AC air filter, so I guess that was worth my $99.00 fee (hint, that's sarcasm). Not happy with the work quality, honesty and definitely not happy with the price, I would avoid them if you need work done.

New to town, purchased a renovated "flip" house with no records of who did the electrical, plumbing, etc. Called Pann when we turned on our steam heat, and the banging and shaking of the house terrified us all. Also, our smoke alarms went off so often in the middle of the night that my kids began to sleep through them. Did not know anyone in town, Pann was able to offer repair people for any house problem, with a reasonable monthly membership (for what seemed to be a year ahead of constant repair), a fixed cost (vs an estimate), and response within 24 hours (sooner in an emergency). The good news is that Pann is very responsive and professional, both on the phone and in person. They fixed my banging heating system (determined that the piping had not been tilted at the appropriate angle to allow drainage of condensing steam). They also did a variety of electrical tasks for me, diagnosing the problems (the smoke detectors were cheap and had not been installed tightly --replaced with ones which they assured me would not have the same false alarms, the baseboard heat didn't work because the regulators had been installed backwards), and fixing them. They came out immediately when I had frozen pipes to my washer/dryer. Anything I have asked them to fix (plumbing and electrical) they have fixed without apparent problem. The bad news is that I paid a pretty penny to fix these things, and I suspect more (perhaps alot more) than I should have. My home inspector had also wondered about the angle of the piping, and suggested it would take about $2500 to fix (which was then reflected in the purchase price). In fact, Pann determined it needed to be repiped, for a cost of nearly $7,000 (they took $130 off since I was a monthly member). For $550, I got 6 steam radiator air vents replaced that were leaking. My pipes into the washer dryer were wrapped with heat cable for alittle over $1500 ($250 savings since I was a member). The electrical tasks were alittle over $4,000. My fault that I did not do any comparison shopping at this time. In fairness to Pann, perhaps another contractor would also have determined I needed the entire heating system re-piped. Also, one should expect to pay a slightly higher price for "one-stop shopping", the security of a fixed price estimate, and an operation which does not seem likely to leave town should one have problems with work done. The next spring, I needed to replace part of my roof, and also connect the ice maker to the refrigerator which had not been connected by the "flipper". I had estimates from Pann, but admittedly was still in abit of financial shock having spent so much money 'remediating' over the winter. When a friend mentioned in passing that she no longer used Pann after she realized how inflated their pricing was, I called some additional contractors before I asked Pann to proceed. Here's what I found: Pann would have connected my ice maker for $740. Two comparison companies estimated it would cost $150. I hired one, and it cost $150 -- took about 15 minutes total. Pann would have replaced the rubber roof section for over twice what I ended up paying a rubber roofing specialist to do exactly the same work. (The roofing specialist's price also included a 10 year warranty on the material--a warranty which is invalid, by the way, if the material is not installed by someone considered by the manufacturer to be a roofing specialist.). I have a cast iron radiator which I need moved (and then reconnected) from one side of the living room to the other. (The basement is directly below with an unfinished ceiling). Pann will move it and reconnect it for $2250 -- I am going to have someone else do it. So: responsive company, professional -- and I think competent--work people. They've been around awhile, and I'm sure they will continue to be around. But given my experience comparing their pricing directly with that of others, I do not use them anymore -- and I try not to think too much about how much more I paid than perhaps I should have for the work where I did not comparison shop.

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Chris was extremely professional, helpful, and fair.

They are general contractors and they tend to be rather expensive. It depends on who they send out, whether it be a plumber or an electrician it varies in terms of the attitude the people have. They generally come out when they say they are going to. My main problem with Pann is that they don't work with you enough on the different levels of quality of the components that they install. They use what the distributor has at that time. Sometimes I don't think I get the best product even though it costs me a little bit more money. I'd like them to work with me to get the best product.

They were in the process of repairing the electric grid on one of my gas heaters. They said that that electric grid needed to be repaired by National Grid. Hann Services did not return the payment that I gave them to repair the problem that they did not solve. I requested a refund and they still have not returned my payment.

PANN HOME SERVICES We have used Pann Home Services, a bunch of times. They have done a lot of work at our house here, and where we used to live. Pann Home Services, are great, we have used them for lots of things. They are really reliable, very responsive, always accommodate our requests quickly, and have always done good, quality work. We highly recommend them.

Not recommended. I subscribe to the Pann Protection Plan, which is $20/month and includes free annual air conditioning, heating, electrical, and plumbing inspections. Pann primarily uses the annual inspections as an opportunity to quote unnecessary work at exorbitant rates. Examples of Pann quotes: ~$300 to install a PVC condensation trap for my air conditioner. Total time spent: 10 minutes. That's an hourly rate of $1,800. ~$800 plus $60 for a replacement part for my hot water heater. I received the replacement part for free from the manufacturer with only a $10 shipping charge. I learned soon after that I didn't even need to replace the part. ~$500 to clean the interior and exterior coils for my air conditioner. Pann is best described as unscrupulous. I had a plumbing inspection performed last month, during which the technician measured the chlorine level in the water. I had a 1.0 mg/l reading. A few minutes later, the same technician told one of my neighbors that I had a 2.5 mg/l reading to induce fear of a chlorine problem in the water and sell a water filter treatment system. I understand that Pann is a business and needs to earn revenue. But the right way is to offer fair prices and good customer service, not through lies and criminal quotes.

My furnace didn't startup that winter. I called Pann and they said that dust (from woodworking) had damaged the furnace and it needed to be replaced. I also decided to combine two small water heaters into one large water heater. They did a reasonable and relatively quick job of installing a new furnace and hot water heater. In general both have worked fine since. My problem is that I think that the price was really high and in retrospect I severely doubt that my furnace really needed to be replaced. It was relative new and it doesn't seem that likely that it was ruined by dust. I think I got talked into a much more expensive repair than necessary. Thus the bad grade for price and professionalism. It feels like they are always trying to get you to do more than necessary. On the plus side, they are quick and everything seemed to work just fine. If you are in a hurry, they are not a bad choice, just be careful not to get more than you need.

I would never use them. The work was okay but I wanted them to do follow up work and the price was so out in left field that I wouldn't use them again. They wanted so much money that I found somebody else to do the job. I think they padded the bill and it was 2 or 3 times as much as somebody else quoted. They were responsive.

I use them a lot but they are too expensive, so I am considering changing. I would like them to interact better. They are polite but they are pretty bureaucratic. They are always talking to each other on cell phones. Sometimes I feel for that kind of money I should get better explanations of things. Overall, they are a little above average. The price is bad. Their quality is quite good although I may have to have them come back and do some things again. They generally clean up after themselves and they are very cordial. I would consider using them in the future.

Good service, but ridiculously expensive. They get in, tell you all about what they will accomplish, and just float whatever number comes to their head. Once they are in you home with the fixture taken apart, they know its hard to say "no"; regarless of the number.

I was very satisfied with the work that they did. They tend to underestimate, though this time they did not. The only issue they have is with the estimation process.

They responded immediately to fix the burst pipe, they were on time, clean, polite and efficient. In the following few weeks, I had them look into my gutters and downspounts, and they completely missed 2 huge leaks in the downspouts that ended up causing a water problem in my basement. They did a complementary electrical inspection and told me i needed to redo all of my circuits and wiring; a second opinion said that all was fine and up to code. The final incident was when i went to turn on my outside water and the site of the initial repair, and the pipe burst immediately. They came out immediately to fix it, the plumber threw the initial plumber under the bus saying he had used the wrong fittings....and to be candid, i'm afraid to turn it on this year as i don't want them in my house again.

The above service date and price are for the most recent occasion on which we used their services. The electrician replaced our aging and overloaded circuit board with a larger one. The work took the better part of a day but was done right. We had asked for an estimate for the work and they did not charge a penny more than their original estimate. We were very happy with the results.

Scam! My wife called them to clear a dryer vent while I was traveling. They charged $80 just for an estimate, and they wanted $1,600 for the service. When she called me I told her to get them out of our house. I came home and did the work myself in less than an hour. These guys are thieves!

We have been using them even before we joined Angie's list. We have a contract with them and they do the general services every month. If we want them to do something they give us a discount. They come out and check our furnace and the electrical system every year.

They generally do a great job with the work. They sometimes dont get back to me very quickly with estimates and their prices tend to be high, but the work they do is usually pretty good. I would like them to offer more options for materials before the job starts as well.

They do a perfect job. They are neat and they come on time. They are good people. They are expensive, but it is well worth it. If you would have a toilet problem, they would come out the same day. They guarantee their service. Their performance and service are excellent.

It was a pretty good experience. They took their time taking measurements. I believe it was a little over priced, but overall it was pretty good. They were on time and explained the system to me.

It was a rip-off and it was shoddy, incomplete work. First, they were quite late in arriving. Then they overcharged us to replace the thermocouple. ($300 for a very simple job.) They left the cover off the flame area of the burner (fire hazard) and they left (what look to be wires) out all over the work area (see picture). Then they convinced my wife to do some unnecessary service -- replace an overflow tank. Another $300 (Other contractors have told us that this was not needed.) I suspect this was another example of a contractor taking advantage of a woman's inexperience. I will never go back to this company; I recommend that you don't either. We had them back a couple of days later to put the cover on and straighten out the "wires". They came back without complaint or problem, but once again, they left the "wires" outside of the burner. This will make it harder for us to remove the cover next time we have to light the pilot and may make it easy to break -- necessitating more repairs. I'm going to call them again about getting the wires back under the cover where they belong.

I have used them a lot over the years. They are very uneven in the technicians that they hire. We have had very good people come out and and pretty bad people come out. They are very inconsistent in their thoroughness and quality of work. Unfortunately your never know they kind of service that you will get. I won't use them again.