Newpro Operating, LLC

bathtub refinisher, home remodeling contractor

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

NEWPRO Operating LLC. has been meeting the needs of New England homeowners for more than 75 years. Family-operated for three generations, NEWPRO offers custom bath and shower replacements, tub-to-shower conversions, walk-in showers, and tub and shower surround wall systems. Other services include replacement windows, doors, insulated siding systems, roof replacements, and Luxury Vinyl Plank flooring. NEWPRO's best-in-the-industry warranties on product and labor combined with exceptional installation practices and standards set us apart from the rest. Expect a worry-free, hassle-free experience from start through the life of your product with NEWPRO. NEWPRO Home Solutions are the choice for superior performance, beauty and safety.

Business highlights

80 years of trusted experience
Se Habla EspaƱol

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.82,871 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
responsiveness
4.8
Showing 2801-2825 of 2871 reviews

Gerry R.
10/2015
4.0
They did an excellent job. The installer and the plumber were very professional, they worked quickly, answered any questions I had and cleaned up very nicely. Only drawback was shower curtain rod was installed too low...they offered to hem curtain but never followed through

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$7,497

Chuck M.
09/2015
5.0
This has not been worked on yet but they seem like great people and they suggested a different product then I was thinking about. I am excited for how it will come out.

Rating CategoryRating out of 5
quality
2.5
value
2.5
responsiveness
5.0

Yes, I recommend this pro

Bill C.
09/2015
4.0
Windows were very expensive and I expected superb service. I got very good service but I was left with work to repair a damaged set of blinds and some touch up painting. The product is excellent, but I could have used other vendors for half the price, whose products would perhaps be satisfgactory.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$5,300

Wade C.
09/2015
3.5
Overall a good experience.. They are sales focused which is not a bad thing, but makes you a little uneasy that the pricing is so varied during the sale

Rating CategoryRating out of 5
quality
3.5
value
3.0
responsiveness
2.5

Yes, I recommend this pro

Patricia O.
08/2015
5.0
we have not been through a new england winter with the new windows but we noticed a significant improvement in keeping out the worst of the high heat of summer. The house is already more comfortable and the windows are just beautiful.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$6,000

Ronald H.
08/2015
5.0
They did an excellent job. The installer and the plumber were very professional, they worked quickly, answered any questions I had and cleaned up very nicely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,700

JOHN P.
08/2015
5.0
Excellent response

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$3,200

John S.
08/2015
5.0
professionally done

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Carole C.
07/2015
5.0
Great service from Eric the installer. He worked hard to be sure everything was done to my satisfaction.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$10,000

Rose L.
07/2015
5.0
Customer Service was great to work with, very professional and courteous. On day of install, Larry, the carpenter/installer and the other installer worked quickly and neatly. I trusted Larry with his skills. We bought the windows with the wood interior to match our woodwork and the match was perfect! One of the project's scope was to remove 4 casement windows and they were replaced with 3 double hung with grids on the top..they look like they should have always been there all along. Chris, the salesman was very knowledgable. He was able to help me discern from other competitors windows. I look forward to having the remaining 5 windows replaced in the future. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$9,200

Andrew D.
07/2015
1.5
The plumber was 5 hours late which caused the installers to do a rush job to finish the next day. Because of that, they didn't make sure the doors stayed closed and they kept rolling open. The plumber, when he did arrive, didn't connect the new drain properly to the pipe so all of the shower water gushed through the bottom of the connection down the wet wall and wrecked the ceiling in the dining room below. The plumber was called and he came out and cut a big hole in that ceiling to inspect his damage and fix the drain connection. After 3 weeks the hole and damaged ceiling are stil there. The installation manager came out the correct the opening doors and to inspect the ceiling. He told me that a ceiling contractor would contact me the next day. That was two weeks ago. The installation manager has become unresponsive. I am considering contacting the AG's office to remediate the situation.

Rating CategoryRating out of 5
quality
2.5
value
1.5
responsiveness
0.5


DONNA H.
07/2015
4.0
THE ONLY THING AFTER THE FACT THEY TOOK OUT A PIECE OF MY FLOORING AND NO I HAVE TO REPLACE THE PIECE IT WAS PLYWOOD I KNOW THAT THE FLOOR HAS TO REPLACED WITH LINOLEUM BUT NOW MY WALKER GETS STUCK IN BETWEEN THE SHOWER AND THE HOLE THE WATER CAN GO DOWN INTO THE BASEMENT NOW THE PLYWOOD WAS COVERING THST PIECE UP

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$11,914

Fabienne F.
06/2015
1.0
the work was supposed to be done in 1 day. It took them a month to fix all issues. The plumbers flooded my pantry and bathrooms twice. We had to replace a drop ceiling (few panels) twice.

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
2.0

$8,700

Ronald R.
05/2015
4.0
A little pricey but you really get what you pay for. A little light on following up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Frank B.
04/2015
5.0
From Chris, my sales rep., to Scott, my installer, to Kurt, my plumber, all performed their skills in a very professional manner. Scott and Kurt took obvious pride in "doing it right". I couldn't be more pleased with the results. All three were very pleasant to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.0

Yes, I recommend this pro
$11,618

William R.
01/2015
4.0
Shower is very nice and installation was done professionally in one day. We are very happy with the work and shower unit. The project does seem to be overpriced but in the space we needed a custom sized unit and Newprp provides that. Probably if we had shopped around we could have had a similar solution for less. Very happy with the results but next time we will try to get some competitive bids before committing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Patricia S.
01/2015
1.5
The project took longer than quoted. During the installation my marble threshold was cracked. It is now four weeks and I have yet to hear from them about the replacement of a new threshold.

Rating CategoryRating out of 5
quality
3.0
value
1.0
responsiveness
1.0

$10,000

robert c.
11/2014
0.5
The work was ameturish and I had to do about four hours of work to make it look passable

Rating CategoryRating out of 5
quality
1.5
value
1.0
responsiveness
1.0


John P.
10/2014
3.0
If your looking for quality work, these folks can do it. If you want good communication, sorry. There has been no follow-up calls to ask if everything went well...are we happy with the results...is there any other work we need done.

Rating CategoryRating out of 5
quality
3.5
value
2.0
responsiveness
1.5

$12,000

Marguerite S.
10/2014
5.0
The shower from Newpro is beautiful.The installer did an excellent job with both the Newpro item and other items. I certainly would recommend the company to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$15,000

Paul K.
08/2014
4.0
Repaired problems quickly.

Rating CategoryRating out of 5
quality
3.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$8,515

Contact information

26 Cedar Street, Woburn, MA 01801

www.newpro.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM

Licensing

Licensed*

Trade License Number
HIC.0605216
Trade License Locale
MA
Trade License Expiration
03/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

bathtub refinisher,
home remodeling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Newpro Operating, LLC accepts the following forms of payment: CreditCard
Yes, Newpro Operating, LLC offers free project estimates.
No, Newpro Operating, LLC does not offer eco-friendly accreditations.
No, Newpro Operating, LLC does not offer a senior discount.
No, Newpro Operating, LLC does not offer emergency services.
Yes, Newpro Operating, LLC offers warranties.

Contact information

26 Cedar Street, Woburn, MA 01801

www.newpro.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM