Lumber Liquidators

We dealt with them for more than a month and as a result we do not have a new floor. First, they send to us wrong material, that they could not install on our floor, because during estimate they did not check the surface under the carpet. As a result of this poor estimate job they did not provide the right material for the installation. Also, it took a long time before they attempted the floor installation. While waiting on the installation they kept their wrong floor material in our apartment, which was inconvenient for us. As they could not provide the suitable type of flooring in the size we needed we had to cancel our order with them. After that we had to ask them for 9 days almost daily to pick up their material and return the money. The whole process was handled unprofessionally including poor estimate job and long wait times for the initial installation attempt and material pick up.

It was kinda quick, I picked out the flooring and scheduled it and they came. It took about 3 days and it was done. It was very good.

BUYER BEWARE. We selected wood from Lumber Liquidators and were told to go with their guaranteed installers, JG Floor Installers. The installation was initially okay, but the wood planks almost immediately contracted and left huge crevices in the flooring. A few others started creaking and moving. We called the installer and were told repeatedly to wait until closer to summer because the wood was going to expand and that they left the crevices on purpose so that the wood wouldn't buckle. Summer came and the flooring crevices are still here and getting wider. We called and emailed JG floor installers who initially said "I told you that you should have chosen a narrower plank." This was a shameless lie because we never consulted with them about the flooring - in fact, we had chosen it well before the installer came into the picture. When we told them this, he told us that he was going to be traveling over the next month or so, but would be in touch about an appointment to come check the floor. After more waiting and several emails to his company, we contacted Lumber Liquidators and were told that they couldn't do anything because the warranty had expired. The only thing they offered was to ASK JG Floor Installers to come look at the flooring. They kept putting us on hold to reach out to them and would come back to the line indicating that they had left a voicemail. This happened at least 5 or 6 times. It is unfathomable that their contractors (JG Floor Installers) would purposefully make us wait until the warranty expired and even more heinous that Lumber Liquidators would allow the contractors (their own agents, under law) to mislead their customers like this and get away with it. We were trying to save money when we went with them, but will end up paying much much more. SAVE YOUR MONEY, YOUR TIME AND YOUR SANITY AND CHOOSE A MORE REPUTABLE AND ATTENTIVE COMPANY.

Great

The store I used was in Dedham (not Wobun,) and the salesman and manager were very knowledgeable and helpful. I made a selection of sollid wood flooring and it looks beautiful in the kitchen and has held up very well. My own contractor put the flooring in, and we brought it to my house in the contractor's van. But those services were available if we needed them from Lumber Liquidators. The main thing is the floors are beautiful wood, very high quality, and are working very well in my new kitchen.

Everything was done on time.

We went to the local Lumber Liquidators store in Dedham and talked to the Store Manager. He was very courteous and helpful. He described the various options and was well informed about different factors we needed to consider. We were able to choose the floor style that would fit our room the best with a minimum of difficulty and he further helped provide a list of components we would need to complete the installation. He worked up a price proposal which we felt was very competitive, so we went ahead and made the purchase. He then gave us the number of the installation branch of Lumber Liquidators and was available to answer questions numerous times after we left the store. The installation office set up a time for a local installer, John Conti, to come by to look at the room and give us a quote. We did have to reschedule the appointment due to mutual conflicts in the original time, but was arrived promptly once the time was reset. He was pleasant and knowledgeable and explained the sequence of events needed for a successful installation. He suggested we take some steps to dehumidify the room to reduce the moisture issues found in the sub-floor after taking some measurements. We had the hardwood delivered and we stored it in the room it was to be installed in for three weeks prior to installation beginning to let it acclimate. He came in and removed the existing carpet and treated the sub-floor with a product called "Bone-Dry" to help with the elevated moisture content. His installation crew arrived early on the day of installation and worked dilligently to complete the work in a single day as we had asked. They were respectful, profession and skilled at their job. They cleaned up well after they completed the work and helped us move some of the heavier furniture back into place. Lumber Liquidators followed up with a phone call to confirm that we were pleased with the experience which we were.

.Meanwhile, Lumber Liquidators emailed me, wondering whether I was satisfied, now that C. K. Flooring had sent someone to fix the mess. I explained that, leaving someone with no kitchen, dining room or living room for nearly 2 weeks, then sending a totally inept workman to do the job, and make a hellish mess besides, they can't expect a customer to be 'satisfied' that they got the 'professional' job they were sold just because they send a real floorer around for about an hour to do some repairs to the pitiful job the kid had done. I said I felt I should get my money back. I heard nothing more. Obviously neither Lumber Liquidators nor C. Kinninson Flooring care that I am not satisfied, nor that the flooring was not laid and quot;according to manufacturer's specificationsand quot;. BE WARNED! DON'T GO THERE!!!

Purchase of flooring was excellent. Everything in stock, pick up was simple. Original installer could not do the job. Saw that Lumber Liquidators was on Angie's list. Had estimate down and decided to use them. After some initial scheduling issues on our end the floor was installed and looks great. The base board could have been installed better with multiple gaps at joints. Otherwise we are happy with the installation.

I went to the Lumber Liquidators store in Swansea thinking I could not afford to do the flooring in my house. The same day, another flooring store had given me an estimate of $10,000. The installed price of my laminate through Lumber Liquidators ($4200) was significantly less than i expected to pay. The selection of laminate floorings were excellent. The staff was very helpful and friendly. They do not rush you to a decision and treat you as though you are the only customer in the store. Lumber Liquidators' installation contractor service sent John S. Power (508-446-7502) to give me an estimate for the installation. John showed up for the estimate, was very informative and clearly had done many installs. He gave me the estimate and dates that he would be able to do the job. There was no pressure to make a decision on the spot. I could have had Lumber Liquidators send other contractors to estimate the job. It was almost like an opportunity to interview the contractor. I did decide that day to go with John. The process is to call Lumber Liquidators' contractor service to make all payments. There are definitely benefits to using Lumber Liquidators' installation contractors. John gave me list of everything I would need to purchase from the store. The store will allow you to return full boxes/rolls of any unused materials without a restocking charge because their installer provided the quantities. Lumber Liquidators requires you to be home while the installation occurs. This did require that I take 3 days off from work. But, John and his co-worker were a pleasure to have in my home. They did show up a bit later than expected each day and could not make it one of the days. So, they finished on a day that I could not be home. I felt totally comfortable having them in my home when I was not there. One interesting note: I had also called the Lumber Liquidators store in Braintree because I am located pretty much between the 2 stores. The installation price was $1 more per square foot through the Braintree store. Going through the Swansea store for the installation saved me about $800. Now the really fun part. My floors are absolutely beautiful. I have had them just over 6 months and have had no issues. I HIGHLY recommend Lumber Liquidators and will absolutely go back to them when I do the flooring on other parts of my home.

On August 19th I purchased 5 boxes of BP Red Oak 3/4x2-1/4and quot; hardwood flooring from the Woburn Massachusetts Store for $504.26. Upon returning home and opening the boxes, I noticed a majority of the wood was warped, split, missing tongues, missing grooves, and in poor condition. Not wanting to drag the wood all the way back to Lumber Liquidators I made do and installed the floor as is. However I did have one box of flooring left over. On Sunday November 11th, I returned to the Woburn Lumber Liquidators Store to return the box of unopened flooring. I met with Brian the general manager of the store. I explained to Brian my situation and Brian's response was it was past 30 days and he would not accept the return. Circling the 30 day clause on the receipt Brian was visibly angry and hostile with his response. Perhaps it was because Brian had been in an argument with the customer in front of me as well. I would assume that a general manager would typically have more empowerment, and more poise when dealing with customers, especially with other customer in the store at the time. Maybe Brian would be better suited for a position where he doesn't have to interact with customers, or perhaps he just needs some re-training. Nevertheless, I explained to Brian that the flooring had been low quality and perhaps he could make an exception. Brian again pressed his pen on the receipt circling harder this time, 30 day return policy he stated visibly angry. Brian's whole attitude towards the interaction was tough luck not my problem. I assume a company with a market cap 1.5 billion would empower their general managers to refund $90.00 worth of unopened flooring . So now I have a $90.00 box of low quality unused flooring, and I have Brian the general manager who sees customers as an annoyance, and is basically useless. I have contacted their customer support department, I was told that Brian's regional manager would contact me to discuss the situation. At this point I have yet to hear from the regional manager or receive an apology from anyone in. the company.

I was walked through several different flooring options and given the best prices I had seen at that point. Some were very low, some were high, but I was always encouraged by the good choices within my budget and how I wasn't sold repeatedly on something I couldn't afford.

After I purchased the flooring, it went on sale and when I called them, they gave me a refund for the difference. I was so pleased with the outcome. I would recommend them to anyone.

The wood delivery contained everything I needed and was done in an orderly fashion. The wood was all in boxes, nothing loose. The sales person was very good. I felt very comfortable with my order.

Their prices were good. I liked their locality. Their staff is very knowledgeable, helpful, and enthusiastic.

It was a very positive experience. They gave me the information I needed, then after I contacted the company I had some questions about whether they were reputable and they definitely stood behind their recommendation. I followed up with other people who had used this company and got glowing reports. Initially, I left a message and had to call back a second time. When I reached someone they were very responsive.

My interaction with them went fine. I just got a better deal in another company and decided to go with them.

Lumber Liquidators was great. I started looking at options for hardwood flooring as early as February, but didn't actually purchase anything until mid April. There was never any high pressure, get me to pony up some cash, and shuffle me out the door. I talked to at least 2 or 3 people in two different locations and each was very helpful and knowledgable. They helped me understand the pros and cons of each style of wood I was interested in and ultimately helped me decide on a strand bamboo floor, which is supposed to be almost as hard as some of the exotic South American hard woods at a much more reasonable price point. They also gave me plenty of tips on installing the floor and even managed to get me same day delivery to boot. Great experience all around.

We used the West Roxbury, MA location and the in-store experience we had with them was exceptional. We had a big problem with their delivery service (they came by our house 8 hours too early to do the drop off and then told us that they wouldn't be back for another 3 days). The in-store salespeople troubleshot the whole thing and got them to come back from New Hampshire to deliver the flooring materials just 12 hours after that. Their intervention allowed us to get the flooring installed on time just before we moved in. The only major issue we encountered was with the installation of our hardwood stair treads and risers. The pre-finished Bella wood pieces that we ordered were on backorder. The installer, who we got through Lumber Liquadators, recommended that we go with unfinished red oak treads and white birch risers. Not knowing any better, we said yes. When the job was done, I mentioned I was unhappy that he didn't finish the stairs for us. He said that that wasn't part of the agreement (which was true, but he was still leaving us in a jam.). We contracted with another company to finish the stairs for us just 48 hours before we moved in. In sum, it worked out well and we're happy with our new flooring, but be sure to watch out for every little thing with your installer. We learned that we have to watch every little thing with them and have them explain everything in great detail - in layman's terms. We'll know better the next time for sure.

They were wonderful, friendly, efficient and always available for questions over the phone. They were the best price I found.