L J HERZOG CONSTRUCTION & DEVELOPMENT INC

· In 2014 they did a great job, and 2015 just went down the toilet. They didn't show up during the first blizzard, and couldn't be contacted even after the storm until I finally emailed them. They were good when they showed up, but you simply cannot get in touch with them this year whether it is snowing or not - they don't pick up the phone. We tried several times after that first blizzard to to have our elderly neighbor's driveway plowed, which is something we had arranged for the previous year. We had had herzog come out, give a quote, and arranged to call for that property as needed. Each time I tried to call for them this year and asked for a call back on their voice mail, we were ignored. When finally caught Les in the office and tried to voice my concerns about the lack of communication, he got irrational and started yelling and we basically got nowhere. Later, when I tried to call several days before an upcoming storm for our neighbors (which I had been clearing), he started yelling and said he'd be damned if he would clear out 30 inches of snow for $45. I tried to tell him it was already cleared and we were just trying to plan, but he was totally belligerent. Then one of their plow guys hit my tenant's car - I am sure it was an accident.... but you see where this is going. At first they said they would get involved with their insurance, and then suddenly they didn't do it. From what I understand he got into a screaming match with my tenant, who is one of the most level headed people I have ever known. Long story short - avoid a headache. They do a decent job when they show up, but if you have any issues at all that you need to discuss, you are S.O.L. and walking on eggshells for the rest of the season.

unknown

Very good service. Driveway is thoroughly plowed and snow is piled up in appropriate location where it won't be a nuisance. Our driveway is very awkward - this is not an easy job. Crew returns to remove snow "wall" at the street from city plowing. Walkway is also shoveled out all the way to the back door. During one trip, the plow accidentally bumped our garage door knocking it out of alignment. Les came out and went way above and beyond to fix the issue. Very pleased overall.

I E-MAILED THEM TWO TIMES IN TWO WEEKS FROM THEIR WEB SITE, BUT RECEIVED NO RESPONSE. I TRIED TO CALL, BUT THERE WAS NO ANSWERING MACHINE, SO I COULDN'T LEAVE A MESSAGE. I ADMIT THAT I AM TRYING TO CONTACT THEM LATE IN THE SEASON. I WILL TRY CALLING THEM IN THE FALL FOR NEXT WINTER.