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John's Sewer & Pipe Cleaning Inc

Drain Cleaning, Sewer Cleaning

About us

Award winning. See BBB for additional phone numbers.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Drain cleaning, residential & commercial drain & grease trap cleaning, water jetting, video inspection & catch basin cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9124 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
2%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 101-124 of 124 reviews

Muzammil N.
05/2020
5.0
drain cleaning
  + -1 more
excellent!
Description of Work: sink and bathroom drains were cloaked
Rating CategoryRating out of 5
Yes, I recommend this pro

kira D.
05/2020
5.0
Quick response and job completed
Description of Work: Clear kitchen sink drain
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael T.
05/2017
5.0
drain cleaning
  + -1 more
Very well.
Description of Work: Preventative sewer pipe cleanout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael T.
03/2017
5.0
sewer cleaning
  + -1 more
Very well.
Description of Work: Main sewer pipe was snaked/cleaned as a preventative measure, there was no known blockage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen L.
12/2016
5.0
drain cleaning
  + -1 more
It went Great!
Description of Work: Nick came on Christmas Day to clear our main drain! He saved the day!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald C.
06/2016
5.0
drain cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Debbie H.
05/2016
5.0
unknown
Description of Work: John's was so attentive. He took my call right away and gave me an estimate over the phone based on a couple of scenarios. His price was very reasonable, under $200. He advised me how to handle future issues with my sewer line. Great Service - very nice young man who came to help. Very neat clean up. I would call them in a minute again!
Rating CategoryRating out of 5
Yes, I recommend this pro

Daniel T.
03/2016
5.0
sewer cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Armida M.
01/2016
5.0
plumbing
  + -1 more
.
Description of Work: Had to replace part of a sewer pipe in the cellar. Work was done quickly and a little under the estimate. Showed up when they said they would. Have also used them for emergency services and they arrive in less than an hour from the call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
01/2016
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Video pipe inspection

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Sean H.
12/2015
5.0
drain cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Hoofer D.
11/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,500

Diane J.
10/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
unknown
Description of Work: Cleaned out the Main drain & the bathtub drain which has been slow for years. the plumber cleaned up thoroughly when he was finished, was very polite, and did the job just as asked. we will use them again for drain cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Stephen C.
08/2015
5.0
drain cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Lettie G.
06/2015
5.0
drain cleaning, plumbing
  + 0 more
.
Description of Work: Drain line backup on weekend night. Took longer due to root build up, but satisfied with results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Robert D.
06/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
unknown
Description of Work: Cleaned out my washing machine discharge pipe and my main drain line. Excellent worker, courteous and cleaned up when completed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

frank S.
06/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Snaked the drain leading to the street.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kristin H.
05/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: I needed bathroom drain cleaning which I need at least annually and I had called a plumber who came to my home, told me he didn't have the right equipment to do it and charged me $75 for his trouble. He said I should call a drain cleaning company and offered me the name of a company that he recommended. I called John's Sewer instead and they came the same day which I really appreciated after the bad service from the plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from John's Sewer & Pipe Cleaning Inc
Thank you for taking the time to write the review. I'm sorry that you had a bad experience with another plumber first. Enjoy the long weekend!

Michelle N.
05/2014
3.0
drain cleaning
  + -1 more
unknown
Description of Work: I had a blockage in the main sewer pipe. A novice serviceman came with old equipment and did not solve the problem. It took them 2 more visits to rout out the pipe. Also, I am very unhappy that they did not bring any cleaner to clean all the brown sludge that sprayed and dotted my cellar walls and floor (which I had a new cement floor put down.) John's Sewer also asked ME for a bucket to put under the pipe to catch all the junk coming out and a contractor's trash bag which I did not have. They are the contractor! I will spend more money next time if I have to to get better service. I used Wayne's Drains last time (5 years ago) and I was extremely happy, but they are expensive that's why I tried John's.

Rating CategoryRating out of 5
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$180

Diane M.
04/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Having an older house that wasn't well maintained before I bought it can lead to interesting findings when things don't work. When I started having drainage problems in the 2nd floor bathroom I called John's back in October and they manage to get things going quickly and affordably. | |When a new problem came up in the bathroom they were my first call, and once again, they were able to track down the issue and help explain the way the plumbing was done that were contributing to the issues. | |John's is on the top of my house emergency numbers list.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Richard E.
07/2012
5.0
drain cleaning
  + -1 more
e and
Description of Work: My wife and I live in an older building in Boston. The plumbing is old. My bath tub drains have notoriously drained slowly. We have been told by other drain cleaning firm’s that because of the age of the plumbing in the building, the drains were so clogged it would be impossible to get them to drain properly. I found John’s Sewer and Pipe cleaning on Angie’s List. I called them and explained my situation. Because the baths were located near each other, the customer service person quoted a standard price for the first drain, and a discount on the other two. I was happy with that. John, the technician, arrived on time. He was courteous, articulate and knowledgeable. ( Our house keeper also said he was cute) He went about his business and the result is that the my bath tubs now empty out in record time. Fantastic. I will definitely use John’s again and highly recommend them. RM

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

ELISABETH W.
04/2010
1.0
sewer cleaning, drain cleaning
  + 0 more
It didn't. They never showed up.
Description of Work: I made an appointment to have them scope the storm drain line from my basement to the street. They gave me a 1-hour window between 9-10am on 4/9/10. I received a call at 9:44am telling me that the person assigned to my job was at an emergency call downtown and would not make it to my house by 10am. They said they might be able to make it to my house later in the day, but they did not know when and they could not guarantee it. I rescheduled the appointment for 4/13/10. The person I spoke with told me there were no other appointments on the books for 4/13/10 and that he would book me for the first appointment between 7:30-8:30am. At 8:30am today, I called the office because no one had shown up and I received no calls. I spoke with Jocelyn who told me, "It was only 8:33am." She then decided to check the appointments for the day and told me my appointment was from 9-10am. I told her to cancel it. I will be looking elsewhere for service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from John's Sewer & Pipe Cleaning Inc
First, I would like to apologize for the level of service that we provided you. This is certainly not the level of service that we strive to provide our customers. Thank you for sharing your experience, so we can learn from it and make our company better in the future. I understand your frustration that we were unable to make your first visit by 10 o'clock. Our goal is to meet every appointment time that we set and I can proudly say that we usually do a very good job at making appointments on time. Unfortunately, on occasion jobs will take longer than we anticipate and it will push back appointments later in the day. We try to utilize our large crew of service technicians to ensure we make it to all appointments on time. Unfortunately, in early April, we were extremely busy helping customers with the aftermath of the two floods we recently had and were unable to make your 10 o'clock appointment on time. I don't offer this as an excuse, but as an explanation to you so you know why we failed to make your appointment. The problem with your second visit was a miscommunication. We had entered your appointment for between 9 and 10. Our customer service representative must have entered it incorrectly when you requested us by 8:30. We did have a technician on his way to your home for between 9 and 10, but we didn't know that you wanted to have us there earlier. We do our best to limit these mistakes and confirm the times, but we must have made an error on this appointment. Once again, I want to apologize for the stress and aggravation that we caused you. Thank you for taking the time to let me know of your concerns. If you are willing to use us again for your plumbing or drain cleaning needs, please email me at scott_mcdonald@att.net and I will personally ensure that we make your appointment on time and pass along a discount you for our past service failures. Thanks, Scott McDonald Vice President

mary M.
02/2010
5.0
plumbing, drain cleaning
  + 0 more
SEE ABOVE
Description of Work: LAUNDRY LINE WAS CLOGGED. I CALLED ON A HOLIDAY AND THEY CAME OUT THAT DAY, ON TIME. MORE PROFESSIONAL AND CHEAPER THAN ROTO-ROOTER WHICH I'VE USED BEFORE. WILL DEFINITELY USE THEM AGAIN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

SIMON L.
03/2007
5.0
drain cleaning
  + -1 more
Called at night, came in 2 hours. Worked out problem (which was not what it initially looked like). Cleaned blockage in main line going from house to street. Tested before leaving. Backed up again two days later. Came within an hour and cleaned out again, no problems since. Very apologetic about problem recurring and no charge for second visit.
Description of Work: Washing machine drain pipe in basement was spurting sewage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from John's Sewer & Pipe Cleaning Inc
THANKS SIMON FOR TAKING THE TIME TO POST YOUR RESPONSE. OUR GOAL IS TO PROVIDE 24 HOUR EMERGENCY SERVICE TO ALL OUR CUSTOMERS AND TO TAKE CARE OF THE PROBLEM ON THE FIRST VISIT. UNFORTUNATELY, SOMETIMES THE CLOG GETS PUSHED FARTHER DOWN THE LINE AND BECOMES A PROBLEM AGAIN.THIS IS WHY WE OFFER ONE OF THE STRONGEST WARRANTIES IN THE BUSINESS AND STAND BY THOSE WARRANTIES WITH PROMPT SERVICE.ONCE AGAIN, THANKS FOR TAKING THE TIME TO COMMENT ON OUR COMPANY AND I HOPE WE CAN CONTINUE TO DO BUSINESS TOGETHER IN THE FUTURE. (I AM SURE YOU HOPE YOU NEVER HAVE TO CALL AGAIN!)

Contact information

4 Breed Ave, Woburn, MA 01801

http://www.johnsewer.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
31613
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Cleaning,
Sewer Cleaning

FAQ

John's Sewer & Pipe Cleaning Inc is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

John's Sewer & Pipe Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, John's Sewer & Pipe Cleaning Inc offers free project estimates.
No, John's Sewer & Pipe Cleaning Inc does not offer eco-friendly accreditations.
No, John's Sewer & Pipe Cleaning Inc does not offer a senior discount.
Yes, John's Sewer & Pipe Cleaning Inc offers emergency services.
Yes, John's Sewer & Pipe Cleaning Inc offers warranties.
John's Sewer & Pipe Cleaning Inc offers the following services: Drain cleaning, residential & commercial drain & grease trap cleaning, water jetting, video inspection & catch basin cleaning.

Contact information

4 Breed Ave, Woburn, MA 01801

http://www.johnsewer.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day