DISH NETWORK

Description of Work: Fixed problem with reception

Description of Work: I use Dish Network for satellite service. One of my remote control was broken and I called them and they sent me a new one.

Description of Work: I was a customer of Dish Network for the last 4 YEARS, until I disconnected my service on October 24, 2012. I was not unhappy with Dish. I just went with a different cable provider, who offered a better package price, which Dish couldn't match. HOWEVER, returning their equipment has been a NIGHTMARE! I am physically disabled since birth (I'm 55 years old) & cannot get out to a UPS facility to return their equipment. I asked them what equipment they needed back & they said the receiver, the remote control & the "Dish eye." When I asked what that WAS, they said it's IN THE DISH, ON MY ROOF! I reiterated the fact I'm disabled & it was raining at that point for 4 days straight & I was NOT climbing up on a ladder IN THE RAIN to retrieve a piece of equipment, which I didn't even know what it LOOKED like & didn't know if I'd have to make multiple trips up the ladder if I had to get a tool to extract it from the dish. They SAID they sent me a box with a pre-paid PICK-UP label, after I explained my dilemma to them. However, when I received the box, I went on the UPS website to set-up a pick-up & when I entered the tracking number from their "pre-paid" 'pick-up' label, it said there would be a charge for the pick-up service. I called UPS, who told me the label Dish provided was a pre-paid SHIPPING label. I explained my situation to UPS & was told the next time I RECEIVE a shipment from UPS, to "just hand the package to the driver to return & there will be no charge." I usually receive packages quite regularly, but haven't received any recently & when I do, they don't always knock nor ring the bell, for me to catch the driver. I have called Dish 5 TIMES (as of tonight) about this. I was ASSURED by "Fred" they would send ANOTHER box with a PICK-UP label, BUT when I got the box TONIGHT it was ANOTHER SHIPPING LABEL! I called & spoke to a supervisor this time & he was NO HELP WHATSOEVER! He gave me options: 1) take the box to a UPS shipping center; 2) have UPS pick it up for $17.00 OR 3) if Dish comes OUT to get THEIR OWN EQUIPMENT (because I pointed out to them they came out 4 YEARS ago to INSTALL it) they would have to REINSTATE MY ACCOUNT, SET UP AN APPOINTMENT & CHARGE ME $99.00!!!!! I told him he was CRAZY & they wouldn't get a DIME from me, because at THAT point, THEIR EQUIPMENT would be in THEIR POSSESSION!!! I ended up hanging up on him & the equipment, BOXED UP, is STILL in my HOUSE!

Description of Work: I use Dish network for TV satellite service. I have been using them for more than 10 years now.

Description of Work: I signed a contract for two years with Dish Network. I was under and understanding that I would pay $29.99 for the first year. Six months later they said there was a rate increase to $39.99. Which they rebutled with a $5 credit for me. Then seven months ago it it went up to $49.99. On top of that they added $6.00 to it. They had taken this out for protection coverage. They said this was all in their fine print in their contract. I explained I had signed something to say that the equiptment was put in correctly, but nothing that pertained in contract. This morning I was able to receive a $42 credit for the protection plan for the past 7 months and they also took the protection plan completely off. Now, my bill will be lower at 48.05.

Description of Work: Dish Network installed satellite TV service for me.

Description of Work: I HAVE BEEN WITHOUT SERVICE FOR 3 DAYS , ALL THEY HAVE TO DO IS CHANGE MY DVR BOX . WHEN YOU CALL THEM CHANCES ARE YOU WILL GET SOME ONE WHO DOSENT SPEAK ENGLISH TO WELL . ALL I CAN SAY IS GOOD LUCK.

Description of Work: Installed a satellite dish for TV reception. Provided me with one receiver and two remotes. Two can view different programs on two different TVs. The receiver also functions as a DVR which is a lot of fun to program.

Description of Work: TECHNICIAN INSTALLED THE DISH ON A TREE. RECEPTION COULD NOT BE OBTAINED FROM HOUSE, SO THE DISH HAD TO BE INSTALLED ON MY CARPORT OR OTHER LOCATION. SO THE TECH INSTALLED THE DISH ON A NEARBY TREE AND A SO CALLED "QUALITY CONTROL" REP CALLED ME TO DISCUSS THE "QUESTIONABLE" INSTALLATION. I DECIDED TO HAVE THE DISH RELOCATED TO MY GARAGE, AND I HAVE BEEN GIVEN 5 DIFFERENT TIMES AS TO WHEN THE INSTALLER WOULD BE AT MY HOME. I WAITED AT HOME FOR EACH POSSIBLE TIME THE TECH WOULD BE THERE TO RELOCATE THE DISH, AND HE NEVER SHOWED FOR ANY OF THE TIMES THEY SAID THEY WOULD BE THERE. WHEN I CALLED TO COMPLAIN THE CUSTOMER SERVICE REPS WERE RUDE AND INSENSITIVE. THERE WAS NO APOLOGY NOR DID THEY TRY TO COMPENSATE FOR MY INCONVENIENCE IN ANY WAY. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!

Description of Work: WE WERE HAVING PROBLEMS WITH OUR DISH GOING OUT, SO REPAIRMEN CAME AND CHANGED SOME CABLES ON THE DISH THAT WERE FRIED.