BRIAN FLOOR SANDING

I hate to give anyone a bad report but our experience was BAD. We had seen the last report and knew the work might not be perfect, but after talking to Nina (the owner) who was nice and professional we decided to take our chances. She quoted us over the phone and the guys showed up to work within a week. I don't know what happened but swirls around the edges were the least of our problems. The staining was very uneven, the work was extremely sloppy, and our house was a MESS when they left. It took us several hours to clean dust and a day to repaint all our trim. There is still stain on the bottom of the toilet and sink that we haven t been able to get off. The thing that bothered me most was that they broke something of mine and stuck it in a corner for me to find long after they'd gone. When we complained to Nina she apologized and offered us a free recoat in a year (no thanks!). Maybe we should have pushed and had them clean and repair but we just wanted to be done with them.

Extremely professional, on time, reasonably priced, polite workers, trustworthy, & most important, they care about the reputation of their business & are ethical business owners. Unfortunately one employee had a bad day & didn't pay close attention to the work he was doing. I would definitely hire this company again without question & recommend them to all Angie's List members. I would have given them an A for "Quality of Work", but since the perimeter of the floors had some swirl marks, I am giving them a C until they come & redo them. I will post another report after they come back which will be toward the end of the summer.

MY EXPERIENCE WAS MIXED, BUT I HAD A REASONABLY GOOD END RESULT. WHEN THEY CAME TO DO THE ESTIMATE, WE TALKED ABOUT REPLACING SEVERAL BOARDS, AND THEY SAID YES, THAT THEY COULD PUT IN NEW FIR PIECES WHERE I WANTED THEM. THE DAY THAT THEY WERE ACTUALLY WORKING ON THE FLOORS, I GOT A CALL SAYING THAT THEY COULDN'T USE FIR SINCE THEY HADN'T ORDERED IT IN ADVANCE, AND THAT THEY WOULD HAVE TO USE RED OAK. THEY HADN'T TOLD ME THAT THE FIR NEEDED TO BE SPECIAL ORDERED, AND SO I HADN'T MENTIONED IT WHEN I CALLED TO SCHEDULE THE WORK. SO, THEY PUT THE RED OAK IN ONE AREA, AND THEY MANAGED TO SALVAGE A BIT OF THE FIR FROM THAT LARGER SPOT TO PATCH A SMALLER SPOT THAT IS MORE VISIBLE (WELL DONE!). THE RED OAK LOOKS OK, BUT IT DEFINITELY DOES NOT MATCH. OTHERWISE, THEY DID A GOOD JOB, ALTHOUGH THEY SCUFFED UP THE SHOE MOULDINGS IN ONE OF THE ROOMS. THEY DID AN EXCELLENT JOB OF CLEANING UP THE DUST, AND THEY RETURNED LATER TO FIX A SPOT WHERE THE POLYURETHENE HAD POOLED.