ARCH PAINTING

They were very punctual and polite when they gave me a call back for an initial inquiry. I was very impressed with their professionalism. We decided not to do the work now though.

"Fair" based on previous experience, we expected more honestly. We previously had a large portion of our interior painted by Arch and it went very well. So when it came time to clean and stain our deck we wanted to go with Arch. Unfortunately, the time it took from initial call to actually nailing down a date for the work took 10+ days. this was after emailing all the details to the Arch folks on the first day of contact and reaching out via multiple email and voicemail (vs. getting calls back). We also were told the deck needed 3-5 days to dry prior to applying stain. The day after they powerwashed the deck, the guys showed back up and stained it. So now we don't feel confident the long term quality is going to be there long term as a result. The Arch staff is professional once you get a hold of them and maybe this was a fluke, but we were disappointed overall for the money spent : $1350. Next time we will go back to bidding the jobs out to others.

I am trying to communicate with them regarding complaints that I have had. I sent them a letter, they called me, I called them back and they haven't called me back so it's been about a month of back and forth with them. I had already complained about the work once to them and they came and they tried to repair, but then more problems arose with the work that they did and I was really dissatisfied with the reason that did not get back to me when I said that there was a problem with the work. I am really frustrated with them to be honest. While they performed the work, they were speedy. They followed my instructions accurately. I did not have an issue with the room that they painted, but had an issue with the other work they did. The walls were fine. It was the wood work that was problematic. The paint began to peel within weeks after being applied. I did take my time and call them and they sent someone out and he said the reason the paint was peeling was because the doors were painted during winter. The reason he gave me cannot be true from my personal experience. He said that the surface would have been very cold. However, none of the surfaces were very cold. It was a heated house. When they came, the surfaces were not cold. I did not have a problem with the outside wall. It was the wood work that I had a problem with. I actually painted them myself and it's been fine so I know that that's not the problem. I am very unhappy because I feel that they did not perform the service properly. The quality of work was variable because some of the work that they did was very good. It's just the interior issues that I've had. They were pretty punctual. I would not use their services in the future.

Based on our previous excellent experience with ARCH painting the exterior of our home, we didn't ask for multiple quotes instead choosing ARCH as our provider of choice, Adam, the estimator, was excellent, punctual and precise in his estimate. The follow-up call from the ARCH home office was also professional and to the point in setting up the time for the work to begin. On the first day, the crew showed up 10 minutes early to get the paint needed and begin the prep. Jose and his crew were clean, very professional and worked amazingly fast. What was to be a full 2 day job took about 1.5 days. The entire process was painless and we're left with 3 beautifully painted rooms.

It went well. Arch provided a full crew the entire time, started the job on time, and finished early even with a few days of rain. The crew worked hard and was adequately supervised by the crew leader. They were able to make some small repairs to the siding as they went along so they had some good related skills needed for exterior painting. The one thing lacking was good communication sometimes. The crew and crew leader were all Brazilian and most could not speak much if any English. We had some miss-communications along the way but they were worked out with some extra effort. They always stayed until I got home from work to let me know what they had done that day and see if I had any questions or requests. They all seemed very nice. Also, they cleaned up their work areas well.

They did a very good job and finished it on time. The price and work was very good. I would use them again.

They did a great job. I wasn't home when they came, but the house looks good.

It was a great experience they got it done in a short amount of time and did great work

They were the 4th painting company from Angie's list I called and asked for an estimate. They came promptly. The assessor was very nice and knowledgeable (as was I by then). While he was there, he gave me an estimate, which I thought was good and appropriate. I called 2 references, which were very positive but not so glowing they felt unrealistic. I then called them back and said I wanted them to do the work. Within a few days they sent me the paper work, which I signed and returned. (They did not want any money until they had completed the job and I approved it.) They came when they said they would. I happened to be away the week they worked, but the crew foreman kept in touch with me by phone. (He had an accent but his command of English was quite sufficient for the job.) When I returned, 5 days later, as promised the house was painted and needed just a few minor touches. I paid them. They cleaned up well after themselves and left. I'm pleased with the job they did and the process and would definitely use them again.

The experience with Arch was the most professional and positive one I've ever had with people working at my house. The work was scheduled quickly and efficiently from the Arch office, the crew showed up at the hour that worked best for me, and all details of the job were discussed thoroughly with me prior to beginning the work. As the work progressed, I could see that the painters knew what they were doing. They were neat, took care of little extras like replacing shingles and trim on window, and they completed the painting within 3-4 days. I am delighted with the end result. Absolutely no complaints!

Total painting time less than a week. The biggest delay was in scheduling around my other contractors.

The paint job took longer than was estimated. The paint job and blueboarding was very sloppy. The touch-ups that were supposed to take ~2 days took an entire week. If you need to get touch-ups done, contact the headquarters and do not deal with just the lead painter on the job. I was pretty disappointed by the services provided.

They told me the job would take 2 days so that the oil based primer could dry adequately before application of finish coat but they did the work in one day and I felt the prep work (scraping) was not done well enough. They were supposed to come back to rectify the situation but didn't come & instead gave me a $200 rebate. I had used this company before some years ago and thought at thjat time they were professional and competent. I did not feel so this time.

Great experience, very professional and pleasant to work with.

I recently purchased a home in Salem that is in need of a paint job and contacted Arch Painters for an estimate. They were friendly and the process of setting up the estimate was easy. Adam called the day of the appointment to ask if I would mind him coming a few minutes early, which was not a problem and I appreciated the call. Adam was friendly and very informative. He was obviously experienced in the field and took a great deal of time explaining our options and the pros and cons of each. Both my husband and I felt completely confident in Adam and the information he shared with us. After discussing our options Adam spent some time walking around the property and then presented us with a quote. Having never owned a home before, we weren't sure what to expect in terms of price but the quote was way above anything we anticipated. To paint our Cape, two small sheds and refinish the deck came to $11,600. Adam asked us if we were surprised by the amount but at the time, I figured that I had grossly underestimated the going rate of painting services. About a week later, after several people were similarly shocked at my quote, I had two other quotes for the same exact work (except that Arch Painting said they would need to removed my wooden gutters, clean them, strip them, paint them and then put them back up; whereas both other companies said that removing original wood gutters was not a good idea and would cause more problems in the end so they proposed to clean, strip and paint them while still attached.) The more expensive of the two additional quotes was $5700, almost half what Arch Painters quoted me, and included the same paint and 2 year warranty. I hate to suggest that the company was trying to take advantage of new home owners - maybe they perform work so detailed and exacting that they can't afford to charge any less? In any case, I don't think that paying double for a service with the same warranty, especially in these economic times is justifiable.

During the project, everything went well. Youseff was very nice and communicative. They cleaned up after they were don. My issue is that only 2 years after (in 2008), the trim started to drastically started to peel. Of course when I called them, they immediately informed me that out project was out of warranty. All I can conjecture is that they ran through the prep work on the trim too quickly. All the porch railing that they painted look like crap.

The first few times went great. The next few projects did require some follow up but they were very responsive to my issues. Joe made sure everything was done to my satisfaction. I only had issues with one room and they fixed everything. I think the problem was that the crew leader was really good but the other two workers were not as skilled. The crew leader had to come back and fix the others mistakes.

The price included both the jobs. They were a little bit pricier than just about everybody else we looked at. They responded pretty quickly, so that was nice and I didn't have to be home for them to give me an estimate.

They were very quick to respond. They had a very competitive quote. We would?ve gone with them if we hadn?t received a more comprehensive quote from another company. We were very pleased with their quote. They just do painting when we needed siding and windows work to be done too. They followed up and asked us for feedback. Our experience with them was excellent.

I have owned several houses and contracted with painters and other worker for the past 25 years. This was the absolute worst, least professional, and most abrasive experience that I have ever encountered with a contractor. This contractor has no integrity, no pride of workmanship, nor any concept that the customer comes first. Furthermore, it became evident during the job that there were major breakdowns in communication between the contractor's sales person, office "manager", and job foreman. In fact it became quite clear that the job foreman was lying to the other two people, who were not willing to believe what I was telling them, until finally the salesman came out to inspect our house (a month later) and discovered that the work that the foreman had reported to be complete was not done. Here is a summary of this terrible story: 1) Office manager made an appointment for me to meet salesman at our property. Salesman did not show up. Waited 45 mintues while manager tried to reach saleman. Lost 1 1/2 hours of work time that day to a no show. It later turned out the office manager had never told the saleman about the appointment. 2) Made a new appointment. Saleman was over 1/2 hour late. (now lost another 1/2 hr of work). Went over both houses. Looked at some very large paint peels in areas of paint they had applied two years earlier, on NEW WOOD they had installed. He insisted the peeled paint was due to "moisture" not due to any lack of preparation by their prior painting. 3) Salesman recommended what painting should be done. Estimate and scope was written up and agreed to. Several items that he said would be "minor" were left at a per hour rate. 4) Paint job was rescheduled several times. There was minor work at one house and more major work at the other. When I met the painters at the second house they stated they had already completed the work at the first house. I asked them to come back to the first house to check it over. It turned out they had done almost none of the work, including not dealing with the very large and obvious spots with peeling paint. Angrily, they scraped to bare wood the areas that had peeled and went away (see also note 17). 5) They presented us with a very large estimate for "additional work" they said was necessary. 6) The foreman gave very hostile body language when I turned down the additional work. They soon left, not having done a number of items that were included in the scope and quote. 7) The next day, with a number of items left undone - include one complete side of the house not having been power washed, sophets that had been in the estimate not painted, and bare wood where they had scraped it, I received a bill by email. 8) I called the office asking why I had received a bill, the office manager told me the foreman had reported that the job was complete. She said she would ask him. 9) Next day she told me the job was complete. 10) Weeks went by. Finally the saleman met me at the house. He was shocked at the state of things, and promised to have the work done. (lost another 1 1/2 hour of my work time) 11) More days went by. Nothing happened. I asked for the bare wood to be painted and the rest of the undone work to be removed from the bill. 12) Finally they painted the bare wood. Then they sent me the same, original bill with no adjustment. 13) After four months, they finally gave me a revised bill with $300 taken off of the original $1800 price, for the power washing that was not performed. The office manager express surprise that we weren't happy. 14) I refused to pay the bill, indicating the subpar work and amount of time that I had wasted. 15) They had a lawyer threaten to put a lien on our property. 16) I have paid the bill, but want everyone to know to STEER CLEAR OF ARCH PAINTING THEY DO NOT HAVE ANY INTEGRITY OR PRIDE OF WORKMANSHIP. 17) Also I would like to note that we were extremely explicit with the salesman and the crew about ensuring our three dogs that are in a fenced in yard be kept in the yard. The fence is secured with a double door and we demonstrated how to ensure that the dogs do not escape. After I pointed out to the foreman that they had forgotten to do some of the work, within moments he had let our three dogs out of the fenced in gate !!! (it took 1 hour to reclaim the dogs). The lesson here is that a good contractor (we had in earlier years provided them with a reference) can very quickly go bad when key personnel turn over. You may have been referred to this contractor by someone who used them a few years ago, but their quality and service has extremely rapidly gone down hill. This job was only for $1500. It is beyond me why they didn't just credit us, or offer to fix the problems at no charge. We have more peeling which has developed this fall!!!

Dave was fantastic. He was right on time and except for the paint cans in the garage you would never know he was there. The project took 3 days and I could not be more pleased with the results. I would definitely use this company. They are trustworthy and professional.

I liked the man that owned it, but I wouldn't have them come inside my home. There was supposed to be a foreman on the job all the time and he wasn't. I don't know if the people he hired were regulars and they didn't speak English. They were very nice, but it was hard to communicate with them particularly if the foreman wasn't there. At the end of the job there was a screen on my porch that was completely sliced through and it was right over where they had repaired some carpentry. They claimed it was that way before and it wasn't. We just let it go, but it didn't give us a warm and fuzzy feeling about them in the end. They did an all right job on the carpentry repairs, but their tools were absolutely antiquated. They didn't have the proper tools to be doing the repairs. We crossed our fingers when we saw them. The price was excellent.

They were fabulous. I liked the quality of their work, the manner and the professionalism of the estimator and the work crew. The leader of the work crew was excellent. The service quality was excellent. We had scheduling issues, but I don?t think it was in their control because there were weather issues.

The inside job went quickly. It might have gone too quickly, resulting in numerous spots of splotches on our woodwork. Many of those spots were corrected, but many were not. My wife remains unhappy with the overall quality of the finish work on the inside. I have come to accept it as the result of the five person crew trying to do too much in a short period of time. Is the crew paid on a per-job basis? Interestingly, the outside job was performed at a much higher standard by exactly the same crew. Here, they took their time. The resulting job to the exterior of our home is beautiful and makes us happy. One of the crew members is a true artist. His work was a joy to watch (I was home for much of the work), and he went out of his way to make us happy. Our overall score for this company results from the mixed results of inside versus outside work. If rating only on the outside work, they would get an A. If rating only on the inside work, they would get a C. We still have some issues to resolve inside. To their credit, they respond quickly to phone calls and have fixed a couple of newly-discovered problems inside.

Decided not to use them because they were extremely more expensive than the other contractors we had quotes from. The salesperson was very nice, but he was almost an hour late for our meeting (due to traffic).