Birch Hill Critter Solutions

We had bats in the attic, and they removed them, without issue. When they went to clean up the attic, which was an additional cost, they discovered asbestos insulation, which stopped the clean-up. They refunded me for the part of the project which couldn't be completed. Overall, I'm happy with the service and would use them again.

Prompt and thorough.

Very prompt. It's been a week and results are promising.

Not inexpensive, but the work is was good and they did all they said that they would do. The owner is honest and gave a fair assessment.

Hard to say if it was worth the money, the critters den is gone and filled in , the critter did not fall for the trap and escaped and moved on, the critter fence around back and sides of attached shed was not cheap, but at least it's permanent. Time will tell if I have anymore problems

They did everything as quoted and promised.....we are very happy with their services.

My review is similar to the other strong reviews. I received a text from Bob the morning after I posted my request for help. Bob arrived at my home promptly, and talked with me about the different options regarding rodent control. His two sons came this morning, and were polite, knowledgeable and did the remediation described by Bob. They closed entry points for rodents and answered all of my questions about the materials they were using.Now I need to wait to determine if the corrective action taken will solve the problem.

Fast response and effective work

Bob was very prompt and professional and I felt confident that he could resolve my problem. His sons came out the next day, a Saturday, to do the work . All excellent, except fixed price was a bit high though the one year guarantee is a good feature.

We met soon after my inquiry on Ange. Impressed with the ownerâ s (Bob) knowledge and expertise, we signed an agreement. That same afternoon, Bobâ s incredibly polite, son came to set traps. That was on a Friday. Toward the end of the following week, I noticed some traps were moved to different areas and I am their impressed with their follow up. Itâ s not like they set traps and forgot about me! Too soon to know if my problem is resolved, but so far, so good. I would definitely recommend Birch Hill! Itâ s a bit early to know the final result, but so far so good!

Bob was very prompt and professional and I felt confident that he could resolve my problem. His sons came out the next day to do the work promised. This was something that we don't have the time to deal with so it was worth the cost to have it done right away.

the owner came within a half hour to evaluate my mouse situation. I was really crreepy out. He offered me a solution I could do myself.

overall great experience

Very experienced Pest removal. Knowledgeable about multiple types of pests. Fast service.

Bob was great to work with his response to my phone call was prompt and came the next morning and found a solution to what my problem was he had his sons at my door 3 hours later.both Bob and his sons were great to work with . I would highly recommend them to you

Bob the owner came out the next day after I called told me my problem and his crew was back the next morning doing the work. Great Guy did a great job. I would highly recommend them. I am not hearing anything on my ceilings running around. Problem was flying squirrels.

Quick response and good work

The boys were very friendly and professional, they always respected my boundaries which is something I hold dear as I am a disabled person struggling with ALS. Bob came face to face with us wearing a mask and standing at an appropriate distance. This is what is really needed to be said but if you would like to read more please see the story below. I love a family business, I love to support our local small businesses and I have identified this business as one of those gems because of this. The whole time on the job, his sons wore their masks the entire time they did the job. I imagine it must have been very snotty in there because it was cold outside and they had to shovel snow so it might have been sweaty as well! I appreciate that, it has happened to me. I liked this business as well because I am a self-employed person that knows the struggles of owning your own business and I can attest that he is doing a great job that is sustainable because it is needed but only if he has reviews online like this to draw people to him, which is why I am writing this review. My own business booms when I do good work because of insurance referrals and word-of-mouth, I understand that he may have to use this review to show people what a good man he is. I truly believe that actions speak louder than words, I am aware it is an old saying but feel that it is still apt for this time. This guy does what he says he will do, which is an increasingly scarce skill to find. His sons have great communication with him because I see how the sons do everything Bob says they are going to. It was a quick job that was completed in less than a day after an estimate the day before, they installed eviction traps in over 20 spots along the gables of my house and in any hole that he could see critters getting into but also any hole he could see that critters would come out, a testament to his knowledge of the critters. I know that mice can squeeze into cracks that are as big as their heads which is pretty small if you have ever seen one. The plan now is for us to listen for the critters and report back to him if we hear them, he told us he would come back if we contacted him that we had more sounds because he knows that means his evictions have not worked because the critters are hibernating. The way he talked just helped to display his knowledge of the wildlife and it was sad to hear that he had to kill the critters but I could tell he did not want to but was forced to by Massachusetts law. I am not saying that it is true because I am not him and cannot really know that. My job is to study human behavior without judgment which is what I base this knowledge on. I am a social worker involved in private practice, that is my business and I do my own billing so I appreciate a guy who can keep his own records well. Bob was ready with a pen and a carbon pad that made his writing in triplicate, he kept two and gave me one. This is very clear so I could take a picture of it and bill my landlord because I had to pay on-site. I understand that not everybody can do this. I feel it is a return on an investment idea, the critters can chew through wires and ruin insulation, which much more expensive fixes is if you know anything about what it takes to keep a house. It has been a few months and the boys came back twice to check traps and remove critters caught in them. They were flying squirrels mostly. They chewed holes right into the attic that Birch Hill blocked with screens. We also had bats that exited with the evacuation! I am very pleased with the job Birch Hill did for our family.

These guys rock! They really know their stuff and are fast, clean, and hardworking. Thanks to Bob and his team I can enjoy my home again - critter free. Hire them!!!

Very courteous, knowledgeable, and friendly

Thorough job and quick response.

Prompt, professional and knowledgeable! I would absolutely hire again! (Let’s hope I don’t need too though haha)

Very responsive, very polite and have done a great job answering my questions.

Bob was very knowledgeable and his crew did a good job of cleaning up, and, hopefully, eliminating the entry points for the flying squirrels in our attic.

Did the job professionally and quickly