Super Service Today, Inc.

Tech Roy punctual,and courteous. Explained need to replace valve. Provided options with varying costs. Obtained necessary parts and completed job within 45 minutes total. The company supplied a tech the same day as I requested. Cost was comparable.

Removed and replace bathroom vanity and corrected plumbing.

Super Service sent a very good plumber to me with a very quick turnaround. The job was completed well.

Great service.

I had a broken sewer pipe underneath my cement floor that was coming up through cracks in the cement. I knew it was a huge job. When the main street pipe started draining into my basement Dave called the city after hours and had them clear the clog, saved me from a disaster. They came on Tuesday morning and finished by end of day Thursday. They dug a trench through the basement then outside to the sidewalk to replace the piping. Incredible job. It was expensive but I knew that going in, just unfortunate.

Jacob arrived ahead of schedule and helped set up a short term solution to keep the water level down around our sump pump until installation of a new replacement could happen later in the week

Expensive

NA

Highly recommend and budget friendly.

Very good experience all around from the front office to the technician that came out to my house.. Elliot was very knowledgeable, experienced and got the job done in timely manner.

LOVED THEM

Great customer service Done when they said

Just light up my heat system then change me for $400, Iâ m not recommended

Expensiveâ ¦

Very professional and took care of our emergency the same day. Highly recommend, and thats coming from a contractor. Thanks again guys you killed it! David - methuen

This review is hard because I have previously used this business several times over the past few months. However, Iâ m so profoundly disappointed in the service I received from Super Service Today last week that I feel compelled to share my experience. Two months ago, I told Super Service Today about a basement leak in the utility room. They charged me $180 diagnostic fee but couldnâ t identify the source of the leak. I was assured that things looked as if they were in working order (i.e., water heater, piping, and boiler) and that I would get consideration for the $180 diagnostic fee I paid (without getting a diagnosis) if the leak were to recur. Well, the leak recurred in the basement utility room 2 months later. The "consideration" that I was promised went out of the window once they got their initial payment, and I was charged an additional $5000 for the replacement of a new water heater. To make matters worse, their plumber failed to ensure that the tenantâ s hot water and heat were functioning after the water heater installation. The tenant understandably complained, so I reported this to Super Service Today. They inform me that their plumber never switched the valves back on, so they sent the same plumber the next day. Since the door was locked and I out of town, I had to pay $200 for a locksmith to unlock the basement. Super Service Today refused to pay for locksmith despite the fact that the need for the locksmith was a direct result of their mistake: leaving the valves off. After the plumbers comes, he then says that there must be an electrical problem with the relay box because the heat and hot water still wonâ t turn on. Despite the implausibility that the electrical wiring and/or relay box that were perfectly functioning with the bad water heater would suddenly malfunction with the installation of a new water heater, we have an electrician come over the next day for another $450. The electrician tells us the obvious: there is no electrical problem and all the systems are receiving the appropriate signals, that the boiler is hot, and that the issue is clearly plumbing. Additionally, the senior electrician (who has 20 years of HVAC experience) says that the proximate cause is that the plumber introduced an air bubble into the system during the installation of the water heater. I verbally share the summary of the electrical diagnostic information with Super Service Today at 11:43 am Eastern time on Friday, and finally after a second call, the plumber calls me back at 3pm who says he will share it with the office. I donâ t get a call back (this is now the 3rd day for my tenant without heat or hot water), so I call back in 1.5 hours, later only to be told that addressing an air bubble in the boiler is out of scope despite the fact that it was introduced during their $5000 water heater installation. Furthermore, because it is now at the end of the day, they would have to charge me an emergency fee of >$150 (for nights/weekends) + $180/hour to diagnose their own incompetence. I passed, put my tenants in a hotel, and hired a trusted plumber who solved the multiple problems in a couple hours. Yes, thatâ s right, in addition to introducing an air bubble into my previously functioning system, my plumber documented that they erred in the installation of the water heater. Itâ s no wonder why there was no heat or hot water. I can deal with infrequent mistakes, as everyone is human. I can't suffer people who make mistakes and don't own them, blame other people (like the electrician), and want to charge you exorbitant amounts to fix their own blunders. That's unacceptable They were paid to leave everything in good and working order. Instead, they left me in a lurch, with large out of pocket costs, and very unhappy.

Super service installed a new faucet (and pipes below) and did a fine job. BUT I never expected a bill for $981!!!! I should have been advised of the cost prior to service.....and, yes, I should have asked first. It was a big chunk of money I was saving for family Christmas gifts....ended up being an uncomfortable holiday. Bottom line: Good service; outrageous cost.

Na

guy was very professional

Fantastic service. Friendly, quick and clean. Would recommend their service.

Good efficient service. Was able to quickly diagnose and fix our water leak.

Very friendly!

Sending my thanks to Angel and his crew for stopping the leak.

The technician did a really great job with the repair. But the company's pricing is too high.

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