RANDOLPH'S UPHOLSTERY & INTERIORS

My chair fell apart and the fabric failed in less than two years. I brought my chair back and paid to have it fixed and the chair was return to me with a broken frame. I informed them that there was a problem with the chair as soon as I got it home. I was told that the chair broke because I played, "horsey" on it. I understand that mistakes happen. Something happened when the seat was re-installed. At least be professional and remedy the situation instead of making up excuses like, "horsey." In addition, the back of the chair was fixed incorrectly in a recline instead of the original angle. I was told that there was nothing they could do about it. I was also told that there is no warranty on the fabric unless new foam is installed and they can't install new foam without changing the look and feel of the chair because the original foam is injected. So after two years and two re-upholsteries I have a broken chair with no fabric warranty. Plus, I spent more money re-upholstering the chair than what I original bought it for. As a note, I didn't want to write this review but the owner came right out and refused to fix the chair. She said, "the frame was not her problem."

Randy was very knowledgeable and helpful. The chair was finished in a timely manner and it is beautiful!