We have a part of the wood floor that needed to be fixed. We previously moved a wall AC unit which then exposed the wood floor underneath. The wood originally had a darker color and look unfished. He suggested applying 3 coats of poly to fix it. He applied the first coat of Poly after sanding and asked us to look at the floor. To our horror, we could now see this dark colored wood patch and right next to it is a white colored strip. He said this was due to the wood being damaged and in order to fix this, he would have to charge us more to put in new wood. He even suggested that we should refinish the whole floor for more money. If he had told us that applying a coat of poly was not going to fix my issue from the very start, I would had make a different decision on the direction we would take. He got really agitated and angry and stormed out of the door. We had to calm him down to get him back to the house since we still wanted to work with him to figure out a solution to fix this. In the end, we decided not to go with his suggestion of changing the wood and just had him finish the 2nd and 3rd coat. When he finally came back and applied the 2nd and 3rd coat, he ended up applying the 3rd coat beyond the damaged area to my existing good conditioned floor. As a result, there are now 3 colored patch on my wood floor (dark colored section, white sanded section and an extra layer of poly on the undamaged portion of the floor). We ended up paying him the money we originally agreed on even though he was not able to fix the issue and left us with 3 colored strips to deal with. At the end of the day he did not properly assess the job and what the end product would look like and the final product looks unfinished and in need of repair. We had originally called him to give us a quote to re-do our kitchen floor and given this experience, we will be looking for other contractors.
Description of Work: Repair a part of the wood floor in the living room
Rating Category
Rating out of 5
amy G.
05/2022
1.0
flooring contractor
 + -1 more
total nightmare...said he had lots of experience laying herringbone flooring. the flooring was laid completely incorrectly in so many ways. they were filling in between the boards with little one in pieces when the pattern got off line. tons of gaps huge over 1/3 in with tons of wood filler. $14000 of wood and $2000 worth of glue has to be ripped out. he also almost set the house on fire leaving a bag of sawdust that spontaneously combusted the fire department came and our storage trailer, trash and recycling barrels ruined. he wont give me his insurance information or return my calls. so dishonest and incompetent it is scary that people like peter are you there destroying peoples property. had good reviews on angi what a joke.
Description of Work: flooring installation and refinishing
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Service Categories
Flooring Sales and Installation
FAQ
peter's hardwood flooring is currently rated 1 overall out of 5.
No, peter's hardwood flooring does not offer free project estimates.
No, peter's hardwood flooring does not offer eco-friendly accreditations.
No, peter's hardwood flooring does not offer a senior discount.
No, peter's hardwood flooring does not offer emergency services.
No, peter's hardwood flooring does not offer warranties.