I sent my printer to Mardek as they were located far from my home. Mailed $25 for diagnosis. Waited a while before they contacted me to let me know they even got my printer. Finally, Kevin called me to let me know what the issue was. He convinced me that he could rectify the problem, especially since my printer was no longer being offered from Epson. I asked him if purchasing a new printer was a better option. He sold me on the idea of him correcting the problem. He charged me $332.25 and when I got my printer back it wasn't even printing color, just blocks of lines. It never printed correctly even after cleaning nozzle etc. I told him, I was livid. He wanted me to drive to Massachusetts, I live in NH, and REALLY fix the problem. It would have been a huge inconvenience for me. He felt that he corrected the problem and was printing fine at his company, and something happened to my printer en route. I say BS. He never offered a refund. I feel like he has my hard earned money for absolutely no reason. He should have drove up to NH if anything. What a terrible disappointment.
Description of Work: My Artisan1430 was not printing inks clearly, they were dirty with black ink
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$348.25
LAURA S.
11/2012
5.0
computer repair
+ -1 more
Everything went fine. They did a good job overall.
Description of Work: They did computer repair for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer P.
09/2010
5.0
computer repair
+ -1 more
Printer wouldn't function; all three front panel lights were blinking. Took it to an office equipment sales and service place nearby; they said the motherboard needed replacement. As this was the most expensive possible repair, I was skeptical; so took the printer back and went with it to Mardek, which was much further away from my home. Mardek specializes in Epson printers. Because the drive there was so long, I asked if they could do the repair while I waited, and they agreed. I read a book outside for about an hour while they did the repair. Turned out the problem was with the motor that drives the printer head back and forth, which they replaced. The motherboard diagnosis was wrong. I thought that the price of the repair was fair; $125 is about the least one can expect to pay for a computer/printer repair. So, because they 1) diagnosed the problem correctly 2) fixed the printer at a reasonable cost, and 3) did it while I waited (most places probably wouldn't have agreed to that), I give Mardek a top rating.
Description of Work: Mardek repaired my Epson inkjet 880C printer.
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Service Categories
Computer Repair
FAQ
MARDEK COMPUTER SVC is currently rated 3.7 overall out of 5.
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
MARDEK COMPUTER SVC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, MARDEK COMPUTER SVC does not offer free project estimates.
No, MARDEK COMPUTER SVC does not offer eco-friendly accreditations.
No, MARDEK COMPUTER SVC does not offer a senior discount.
No, MARDEK COMPUTER SVC does not offer emergency services.
Yes, MARDEK COMPUTER SVC offers warranties.
MARDEK COMPUTER SVC offers the following services: Printer Repair