MADDEN TREE INC

unknown

The crew was professional and friendly.. I loved that they are a locally-based company.. Greg is very efficient and shows he wants his customers happy by asking what else he could do. They really went above and beyond expectations. They worked consistantly from the morning they arrived through the day into the evening barely stopping for lunch.. They came back the next day to finish up and clean up areas I didn't ask for. I feel that the cost was reasonable considering the immense number of limbs surrounding the property. I will recall this company and ask for the same crew in the future.

unknown

They came to give an estimate for the job. They called before the day of work and completed the job.

We met with Bob from Madden Tree and were impressed with his knowledge and suggestions. He seemed to really know a lot about the trees in our yard and offered good advice. He surveyed our yard and went back in his truck and wrote up an estimate on the spot, which was nice. Too often we have to wait days or weeks for estimates from other businesses. The price was right and we liked Bob, so we cancelled all of our other tree service estimates just to get the process moving along. We hired Madden and the work was done within 2-2.5 weeks. We had to wait a bit for the stump grinding after the trees were removed - another couple weeks, which seemed like a little long, but overall it was fine. We would definitely use Madden Tree again in the future.

I called Madden Tree on 8/18/11 in the afternoon. He returned my call that night but I was not home. I spoke with him on 8/19/11 in the morning and we set up a time for him to come by and look at the work I wanted done. I let him set the day and time. We agreed on 8/19 between 3:30 - 4:00 PM. Bob from Madden Tree failed to show up at all that day and I never received a phone call saying he was running late or to reschedule. Very unprofessional. His message says his calls are important to him. Just not that important.

The actual work they did was good with the tree removal. It was fine. It was a little difficult with communication like getting it scheduled and finding out exactly when they were going to come out. Sometimes I had to try and trace them down and follow up, to see when that was going to happen. So that was less than pleasing. After they left, I had to clear out some trash that was left from apparently where they had had lunch, like the water bottle and couple of wrappers. They broke a glass lamp cover to a light that was attached to the garage, and they didn't tell us about it. I had to find out about it when I discovered it was broken. So overall the experience was middling. The actual work of the tree removal was good but some of the other aspects were a little rougher on the edges. Their price was good. I had problems with their responsiveness. They were punctual and actually on time except with following up with root grinding which took a while. I might use their services again in the future.

His behavior is inexplicable!!?? At the first appointment, on 3/10/2011, Bob Madden seemed a likable young man and fairly competent. So much so that I signed a contract right away. About 10 days later, on a cold wet day, he performed the cabling of one tree, and the pruning of the ornamentals. Shortly afterward, I phoned him to get the results of the lab report and how to proceed with the sick tree; I also asked him to fax me the lab report. He said the report indicated that the tree would have to be removed, and the would also fax me the report. However, I never heard from him again -- no fax, no response -- even after numerous phone calls!! I hope this report, more than anything, improves the professionalism of Bob Madden because I really thought he was a nice young man.

Bob from madden tree did an onsite inspection. I did a written contract and gave a reasonable time frame. He made separate visits and cleaned everything. He was very professional.

Extremely prompt and responsive. Responded to my initial inquiry the next day and provided a written estimate for the work. A couple of weeks later I called Bob to schedule the work and he said 2-3 weeks. He showed up w/in the 3 week window (probably would have been earlier but unfortunately somewhere along the way he had the wrong phone number for me). In any case the work was completed professionally, the trees look great and I would definitely hire and recommend Madden Tree in the future.

never called back

Bob came to do the estimate himself and did a great job. The workers were excellent and very professional and did a great job cleaning up.

It went very well and I felt comfortable with them as I'm very cautious about working with service providers.

We realized Tuesday night that the dead tree in our yard that we had planned to have removed eventually was toppling over, probably due to the wind and rain. It was leaning against and badly crushing a fence to a kennel we have in our back yard. On Wednesday morning starting between 7:30 and 8:00 I called several tree service companies in the area from Angie's list. Someone picked up from Madden and a woman told me that she would call Bob on his cell phone to get in touch with me. He called about 15 minutes later and said that he would be out to our home in Dorchester in about an hour an hour. I had to leave but I told him that I didn't need to be there, if he could please leave an estimate for removal of the tree including when he would be able to get the work done. We wanted it done ASAP to avoid further damage to the fence and potential damage to our neighbor's fence. We had one other estimate from a company that was also able to get there that day. We went with Madden because the estimate was over $50 less expensive and because Bob had been so responsive. He was also available to remove the tree the following morning. 2 men from Madden came the next morning. I had to leave while they were working and when I returned the tree was gone and the area was left remarkably clean, free of a lot of branches, etc. They had also hosed off the driveway which must have gotten covered with sawdust. I was impressed and would absolutely recommend Madden Tree to anyone in need of tree service.

I got 5 estimates for this job. Low was $650 and high was $2000. 3 bids were for $750. Bob Madden got the job because of his passion for trees and he took the time to explain everything to me in detail and write up a detailed estimate. Also he suggested that a "leader" branch on the tree should be taken off, because of its weight and its likelyhood of breaking off and causing major damage to the tree trunk. I agreed to this. (Without the removal of the leader the estimate was $600). The job was delayed by bad weather and some equipment problems. Bob and 2 guys did the work. It required one climbing man, Bob in the bucket truck accessing the work from my neighbors driveway, and a chipper truck. They were very fast- I think the total job was done in under 3 hours.

Very well, will be using this company again next spring before the caterpillars arrive.

Showed up when he said he would show up. He was obviously very knowledgeable about trees and their diseases, nutritional needs, etc. (I know a bit about this topic, so could recognize real knowledge as opposed to a sales pitch). At this time of year, only a light pruning is appropriate, but he will come back in the fall for a heavy pruning. (I forget the cost for that, but it is under $100). He is also going to take over the spraying and feeding of the tree at a fraction of the cost of another company. (My needs are small and I think I was paying so much to the other company because it wasn't worth their while to come to my place for less).

We use them for many things throughout the year, which include trimming and pruning our trees as well. They did a fabulous job with removing the trees and they are great at everything else also. I am always impressed with how quickly and neatly they finish the work. They are great.