Pioneer Basement

4.6(
249
)

Basement Waterproofing, Plumbing, Drain Pipe Installation,

... +3 more

About us

Additional service area - Cohasset, Fitchburg, Worcester, portions of Chelsea-Saugus, Chelmsford Counties. South Shore & Cape Cod and All of Rhode Island. Family owned and operated since 1984. Additional email - info@pioneerbasement.com. Additional phone - (800) 439-0788. Additional DBA - Pioneer Basement Waterproofing Inc.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

Basement waterproofing, preparation, moisture & water control, pro series sump pumps, battery back up sumps, grate products authorized contractor, crack repair, & foundation repair

Services we don't offer

Household plumbing, hot water replacements, sewer ejector pump replacements, roof leaks

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6249 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
13%
3
8%
2
3%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review

Filter reviews by category

Showing 201-225 of 249 reviews
Richard H.
09/2015
4.0
basement waterproofing
  + -1 more
OK
Description of Work: Advise on basement moisture problem.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Ian C.
09/2015
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: Gave me an estimate for a fix to water in the basement issues, but also suggested there may be an alternate solution. Trying that first. If I need further work I would be happy to use Pioneer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael G.
09/2015
5.0
plumbing, basement waterproofing
  + 0 more
unknown
Description of Work: Did an assessment as a part of Angie's list promotion. Determined the source of the basement leak that had eluded me for years. Recommended how it could be repaired, although the repair required work that Pioneer doesn't do. So, I made the fix and no more leaks. Very happy.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Anne S.
08/2015
4.0
basement waterproofing
  + -1 more
unknown
Description of Work: Looked at floors to determine reason for damage
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
ADAM K.
08/2015
3.0
foundation repair
  + -1 more
unknown
Description of Work: Lack of response from company so I had the Deal refunded.
Rating CategoryRating out of 5
Response from Pioneer Basement
I apologize we were not able to connect with you. My office did contact you through the Angie's List messenger the very next day after you purchased your inspection. We also called you on the phone number you provided and left a message to call us back. We will be more than happy to perform the inspection you contacted us for. If you would like to have this done please provide us a email address or phone number you will respond from. Thank you and have a great day.
Mary B.
07/2015
5.0
home inspection
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,700
Richard M.
07/2015
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: consult
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Marie S.
07/2015
5.0
wells
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$499
Dorothy F.
06/2015
5.0
basement waterproofing, wells
  + 0 more
.
Description of Work: They put in a drainage system with pumps
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Pioneer Basement
Thank you for your review
Senthil Raj D.
05/2015
3.0
basement waterproofing
  + -1 more
unknown
Description of Work: Extra costs.
Rating CategoryRating out of 5
Jan H.
04/2015
4.0
plumbing, basement waterproofing, wells, drain pipe
  + 2 more
unknown
Description of Work: French drain and sump pump installation. Responsiveness after sales a little lacking and date was changed without notification (possible misunderstanding) until the Friday before work was to start Monday. Very noisy installation.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$10,300
Steven D.
04/2015
5.0
plumbing, basement waterproofing, wells
  + 1 more
unknown
Description of Work: Broke through basement floor and installed a sump pump. Also installed an Amtex box around sewer clean out. |Two workers did the job. They were courteous and explained exactly what they were doing. Tehy tested the pump before they left. About a month later I received a followup call to make sure I was satisfied and if I had any questions. They also offered to come out and test the pump again.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,570
Joan R.
02/2015
5.0
plumbing, basement waterproofing, wells
  + 1 more
unknown
Description of Work: The technician installed a new sump pump to replace the old one.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$225
Joseph S.
02/2015
5.0
basement waterproofing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas C.
12/2014
4.0
basement waterproofing
  + -1 more
unknown
Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
George H.
12/2014
5.0
basement waterproofing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Rick B.
12/2014
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: Great experience despite some difficulty connecting.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$500
Peggy M.
10/2014
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: Came to give a free estimate on repair of basement wall. |Discovered that it was work they don't do. |Made a referral to a "sister" company.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tracy H.
10/2014
2.0
basement waterproofing
  + -1 more
unknown
Description of Work: It seemed to take forever...their back office would not return calls and from quote to install it took 2 months
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,300
Response from Pioneer Basement
I am disappointed that you gave us a not so favorable review. I reviewed your customer file and found that on the day your job was to be installed that you were sick and told our crew that they could not do the inside work on that day and so our crew did what they could of the work on the outside of the house. Our Production manager, Mike Oliveira tried to reschedule you into our already full schedule and you could not do several proposed dates so that is partly why the job took so long to complete. On another note, it was true that the discharge had to be redesigned and a specialist to be assigned to your project to complete it and it appears that everything is completed since September 18. I did notice that you had mentioned on September 18 that a check would be mailed and as of the date of your posted review we have not received the payment of $2800.00 that was due upon completion of the job. My billing office has informed me that no check was received even though we were told that one was being sent. I understand that Ana in my office received a call from you finally , saying that you could not pay for the job because you were short on cash and asked for a payment plan. I can't believe you give us a bad review when you never complained to my office or crew. I am sorry you were not happy with the time it took to do you job, and I am sorry that you were sick on the day of your job. It cost my company more money because I had to send my crew back a second time. I wish you had at least contact my office to reschedule your job because you were sick - It would have allowed us to send the men to another job that day. It seems to me that your bad review was an attempt to justify that it was okay not to pay a company who had worked and fulfilled it's contract and yet wasn't paid at completion of job which the contract clearly stated. You agreed with the contract and signed it. Even though you have given us a bad review, our office allowed you to make you payment in 2 installments. Please reconsider your review, perhaps you didn't fully think it through before you wrote it. Pioneer Basement is in the business of helping people and have tens of thousands of happy customers over the last 30 years to prove it.
Kathleen W.
09/2014
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: Great from initial visit through installation!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
Response from Pioneer Basement
Thank you so much for writing a review for us.
Frederic L.
09/2014
5.0
plumbing, basement waterproofing
  + 0 more
unknown
Description of Work: They corrected water seeping into basement around a bulkhead door. They were great about determining what the problem was and correcting it. One of most professional companies I have had do work in my home - I would definitely recommend the company and their personnel to anyone having a problem(s) with any basement water intrusion.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,750
Response from Pioneer Basement
Thank you for your review.
Virginia A B.
08/2014
4.0
basement waterproofing, wells, drain pipe
  + 1 more
unknown
Description of Work: Showed up and did contracted work. Installed new pump, added outside drain, added cement block drain at cellar entry. Only complaint was that they used broken cement blocks to make that dam.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$2,400
Response from Pioneer Basement
Thank you for your review. after looking into your Job proposal and reviewing all the pictures my crew chief took - Ken offered to update those blocks with new ones - however it was decided that you didn't want to pay extra and asked us to simply re concrete the existing ones. That being said if you are not happy we will be glad to charge a small amount and replace with new blocks. let us know.
MAURA K.
08/2014
1.0
basement waterproofing
  + -1 more
didnot do it
Description of Work: it was supposed come installed, but they were going to charge me to install
Rating CategoryRating out of 5
value
3.0
$229
Response from Pioneer Basement
The Big Deal clearly stated that it was a sump pump replacement. You did not have a sump hole to install the pump into. To jackhammer the floor, dig it out install a sump liner and surround with crushed stone , re-concrete is the extra work we quoted you so we could install your sump pump. I really think you are being very unfair to us. Did you really think that we would install a $450.00 sump pump for $229.00 and then have to do $500.00 additional work to install a sump pump housing to put the pump in. I am sorry that Pioneer Basement was not able to please you. We have an excellent reputation and I which i could give you such a deal - A $1195.00 job for $229.00 - you clearly did not read the details in the Big Deal.
Elizabeth F.
07/2014
5.0
basement waterproofing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Gail E.
07/2014
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: ++Ken arrived on time and did a thorough inspection of the exterior of the house as well as of the basement.I've lived in the house for nearly 40 years and the basement in the original house is fieldstone and mortar (deteriorating) though it has a cement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49

Contact information

31 Sanford Rd, Westport, MA 02790

http://www.pioneerbasement.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
MA 112382
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Basement Waterproofing,
Plumbing,
Drain Pipe Installation,
Foundation Repair,
Dryer Vent Cleaning,
Water & Smoke Damage

FAQ

Pioneer Basement is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Pioneer Basement accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Pioneer Basement offers free project estimates.
No, Pioneer Basement does not offer eco-friendly accreditations.
No, Pioneer Basement does not offer a senior discount.
Yes, Pioneer Basement offers emergency services.
Yes, Pioneer Basement offers warranties.
Pioneer Basement offers the following services: Basement waterproofing, preparation, moisture & water control, pro series sump pumps, battery back up sumps, grate products authorized contractor, crack repair, & foundation repair
Household plumbing, hot water replacements, sewer ejector pump replacements, roof leaks

Contact information

31 Sanford Rd, Westport, MA 02790

http://www.pioneerbasement.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM