Pioneer Basement

Used them 10 years ago and were fine. This was a very poor experience. I would have had them remove the products that didn't work as advertised, but i didn't want them in my home again. I would never use them again. Just awful

It was great. the technicians are wonderful and I highly recommend them.

I had the estimate for the work done which went fine, then called to book the appointment. Was required to put down $200 for the $650 projected repair cost. I did this thinking there would be no issues between then and the repair date. My wife is quite pregnant and we had to move up the repair date to get the nursery ready in time for their birth. (twins) When I called to cancel this appointment and seek a refund of the $200, I was told that the window to cancel was 3 days from the scheduling and that I was forfeit my deposit. This information is in the contract, but I did not catch it at the time. I could only imagine if this were a bigger project and something like this happened to someone else. For the cost of $200 Pioneer Basement has not only lost me as a future customer, but forced my hand in posting several poor reviews such as this one. For any future customers, pay very close attention to this and hope "life" doesn't happen to you in between. Good luck.

They advice, and had all our questions answered on sensible and affordable options. Very knowledgeable, prompt, polite, efficient, and thorough team! We are happy with their waterproofing services in our basement (fast sump pump and a grate trench with a discharge line that goes 15 feet to the outside bubbler) as well as crawl space shield installed under our addition. It works well, and Pioneer checked a month later and a year after for inspection and cleaning. A+ work and workers.

The job was done very thoroughly. The team came in and did a great job in my crawl space and the products they used seem very high grade. They were on time and cleaned up after themselves nicely. Very professional and did the job that was asked without any problems.

When no one showed up I texted the person who was scheduled to be here and received no response. Thirty minutes later I called their office and was told I would get a call back. I heard nothing for an hour and a half and called their office back again and was told the same thing. Then I heard was the person scheduled to be here and he had no knowledge of the appointment and said he was short handed and would try to call me back sometime in the future with no specific time line. I took time off of work for this? Not the way to treat a customer!!!

The assessment and recommendation were good. I plan to call them for work in the future.

Got a deal for sump pump tune up. All work done on time, workers were nice, professional, and cleaned up well.

The services provided were excellent.

The guys were great: they assessed the situation and made sure the sump pump was working properly. They also gave me their marketing materials for a more elaborate and efficient sump pump system than the one I have, which I might consider getting. They were friendly and very professional. I now have peace of mind about my sump pump and I am very happy about that. The one little glitch in the whole experience was that they removed the tubing from the basement washer spigot in order to connect their own tubing to flush out the sump pump hose, and then neglected to replace the washer tubing to the spigot. Apparently there was a previously unknown leak at that spigot which caused a 15 x 4 foot flood in the basement which I didn't notice until the next day. I cleaned up the flood and had my plumber to fix the leak. So, all is now well.

It went well. They are being professional in their follow-up as they are trying to have us install an expensive basement drainage/pumping system. We haven't decided yet, as it will be part of our basement gut/rehab project.

They analyzed my situation, did the installations, and installed a dehumidfier. Very professional. Very punctual. Reasonable prices. High quality work as far as I can tell.

Wow! Unbelievable! If we ever have a water problem again, Pioneer will be the only waterproofing company that we call. We were getting some water in our basement which has a stack-stone foundation and radiant floor heating. We interviewed three companies and were particularly concerned about a solution that would stop the water without compromising the radiant tubes that were in the floor. Initially, Pioneer recommended a baseboard system that would run along the outside of the wall. Upon inspection, Mike Oliveira discussed a traditional drain to sump pump solution. We reiterated our concern about puncturing a tube in the floor and Mike assured us that he and his team would hand chisel potential problem areas to avoid the tubing. Moreover, this solution would save us roughly $2K and give us a lifetime guarantee vs. a 25 year guarantee on the baseboard system. The team showed up on time, cleared a 50' span of concrete by Noon, uncovered two sections of radiant tubing without puncturing the line, installed the moisture barrier, sump pump and new concrete by 4 p.m. They had to drill through a hefty header board to connect the pump line to an existing drainage line that carries water away from home and that was completed by 5:30 p.m. Mike came back in a week and we tested the fix using free-flow from our sprinkler system -- it worked perfectly. Subsequently we've had some consistent spring rain and absolutely no water in the basement. The team (including sales, service, billing, installation) was professional, courteous and available when we had questions. They saved us money, fixed our problem and provided a lifetime guarantee. We're both ecstatic and amazed!

They did a very good job. They were very professional. Tim was their service manager and he was awesome. He listened to what I had to say and was very receptive. He even extended the service contract because it took longer than expected. I would highly recommend this company.

Good Parts: Prompt sales and installation. Bad Parts: 1. Pioneer did not install a check valve in the discharge line, which was required according to the manufacturer's installation instruction. The water back-flow filled the sump, causing the the pump to run continuously. I added the check valve myself. 2. The pump discharge pipe was attached directly to the floor joist without any isolation. The discharging water sound was amplified throughout the house. So loud that we could not sleep. I added isolation to the pipe. 3. The wiring and electrical cords were never finished off, which could have been easily disconnected or become a trip hazard. I ty-rapped the wiring and cables myself. 4. The dehumidifier (mfg Santa Fe) failed in the first year. Pioneer wanted to charge over $100.00 to look at the unit. I contacted the manufacturer directly, who replaced the unit at no charge. 5. The sump pump (mfg: Blue Angel Pumps) level switch failed. I contacted the manufacturer who replaced the level switch of another style at no cost. I had to adapt and install the level switch myself. 6. The sump pump installation instructions requires a GFI receptacle, which I did not have at the time of installation. Pioneer did not install one or inform me of this requirement. I had the GFI receptacle installed. Comment: The high failure rate of the equipment installed (two dehumidifiers and the sump pump level switch) along with the substandard workmanship rate Pioneer a pass. Both of the equipment manufacturers were terrific, promptly replacing their defective equipment without charging me.

Great. Mother in law was very complimentary.

EXCELLENT TIM IS SUPERB EXPLAINES EVERYTHING IN DETAIL AND WALKS YOU THRU AT END OF WORK. LIKE THAT THEY WERE PROMT, PROFESSIONAL ,NEAT AND COURTEOUS

It went really well. Associate was extremely knowledgable and provided prompt quotes on different things that can done to improve our basement and crawlspace.

The project went great, from the first phone call to the end of the job. We were called a day before to confirm the arrival time, and the work crew arrived on schedule. It turned out they had some additional material from a previous job that day, so they actually repaired a bit more of the wall than had been agreed on, which we really appreciated. When we originally scheduled the job, we were given information on other services that Pioneer Basement provides, but at no time were we given any sales pitches. We're very confident that we picked the right firm to do our foundation repairs -- we'll definitely call them first for any similar work, and will recommend them to friends.

It went very well. The company did everything they promised. The guys were excellent! There were no problems at all!

The team did wonderful job and carefully explained to me what to do with my outdated but still working sump pump. I was also educated on the rationale of using sump pump. (I am a woman ignorant of all these house gadgets!)

They were very responsive and very professional. They are an excellent company to work with.

The biggest disappointment was the "Big Deal" for them that I actually bought from Angie's list. After calling the contractor and then Angie's List to understand what I was buying - Both parties were wrong. The representative that was at my house told me it could not be used on the current quote and had to be used on something in their "store". There was nothing I needed from the "store." In addition, they were THE highest bidder, out of 7.

The company is a big corporation. They had a scheduler call me and then assigned me to a sales rep. The rep was punctual, inspected my basement and exterior of my home to come up w a plan to stop leakage. He tried to sell me a french drain system which cost over $10k and a dehumidifier which was something around $1500. I didn't go with it because i decided to shop around and found a better price. They're basically another big company so if you're trying t save $, I'd suggest finding an indy. Way to expensive.

It was fine. The services that they provide are way above and beyond what it is I am willing to go to as a matter of fact.