FLOORING SHOWCASE INC

Kevin was helpful and friendly as a salesperson. He quoted almost all the porcelain tiles as $6 per square foot. In the rush to pay the written estimate, we failed to notice that the actual cost per square foot for one of the tiles was $9.12 per square foot. That was the beginning of a series of unfortunate incidents. For example, we were told to expect a one week turnaround time for tile delivery only to find out at the last minute that one of the tiles that we chose was no longer available. The good news is that we picked an alternative that was pricier and Flooring Showcase ate the price difference and the separate delivery cost was waived (a savings of $40). Second, when the contractor opened the box of tiles, he discovered that some were cracked or broken. He also determined that the tiles did not cover the required square footage. Kevin indicated this experience of unusable tile to be unusual and we had to eat the cost of tile replacements. To explain the shortage, he also said that the tiles were not exactly 12x12. I found this confusing since the price was per square foot. Anyway, again, we not only had to eat the cost of additional tiles, but also had to scramble to procure them. It was a stressful and disorganized experience that I do not care to repeat. I will use another vendor for tiles.

They were recommended to me and things went pretty well. There was some confusion about some of the refinishing; I had originally asked them to refinish the risers on the stairways. They did not do that then had a guy come back and try to redo it but they never did sand them. There were delays for several weeks because of this so they reduced the price by a certain amount to compensate for this not being done.

The tile sold to us was of the utmost quality. I had trouble installing the tile and Henry came to my house to look things over and help out. The wood flooring installation was flawless.